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    Chinnaswamychitra

    5.0 (1 review)

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    10 years ago

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    Encompass Medical Group

    Encompass Medical Group

    1.9(17 reviews)
    2.3 mi

    It is impossible to make an appointment with a doctor because his assistant Monica has a disgusting…read moreattitude towards potential patients who do not speak English well. I came in person twice, but she does not want to make an appointment with a doctor for me because my English is bad and I do not understand her questions. At the same time, she speaks very quickly without stopping, so that even Google Translate cannot keep up with her. She calls me on the phone, I ask her to send me a message because I do not understand on the phone, she agreed, but she did not send anything. And when I came in person, Monica told me that I must come with a translator. Because of such assistants, it is impossible to get to the doctor. Because of her, my whole day was ruined and time wasted. The most important thing is that I cannot get to a doctor who can speak my language.

    It's really a shame that the first point of contact is the office staff because the customer…read moreservice is absolutely terrible . I have been a patient for many years and have tried to overlook the front office, but had my last straw this week. The receptionist at the Hickman Mills office actually shouted at me when I told her I had been on hold for 40 minutes. She refused to take a message down regarding my prescription as well and could not have been any ruder. Like I said, it's sad because the doctors and np's are all wonderful, but I am not going to accept being treated like that. There are way too many other choices.

    Chinnaswamychitra - physicians - Updated June 2026

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