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    Chip and Crack

    5.0 (1 review)
    Closed • 9:30 am - 5:00 pm

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    Services - Chip and Crack

    Auto windshield repair

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    2 years ago

    Helpful 1
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    Safelite AutoGlass

    Safelite AutoGlass

    (28 reviews)

    Scheduled windshield replacement at my residence for the following day. Despite having given me a 5…read morehour window the technician never showed. Never received an update about ETA. So I called and spoke with 2 different reps and neither could give me an estimated time frame when the technician would show. Yet the first rep reassured me the tech was 15 minutes away despite being on the phone sorting out this matter for 30+ minutes. The supervisor I spoke with says they're not in direct communication with dispatch and the shop from where the technician is coming from. So...what's the point keeping the appointment if they haven't a clue when the tech would arrive? Supervisor also made the excuse the tech got behind. Lol. I get it. I run a business where I have to meet customers at their homes. But if I anticipate being more than 15 minutes late, I call to update. If something happens with previous appointments that will run me hours or days behind, I call to update... Get the picture? This company seems to operate on the expectation the customer is willing to wait indefinitely without any updated communication as to when, if ever. How does Safelite expect to earn revenue if this is their business model?

    Whatever you do, DO NOT have your car serviced here at the 1133 Caprice Dr. location. You'll thank…read moreyourself later if you don't go here- try another location. They schedule service but then keep your car "all day" which is NOT according to business hours. They kept our car 9 HOURS and didn't even start work on it! They started work 30 Minutes before closing and told us pick it up Monday. I live 2 hours from here and this is my only car and it's Friday- I would have been stranded. Worst part was they NEVER answer the phone, they don't call you, and you have to guess! Unacceptable.

    Chip and Crack - autoglass - Updated September 2026

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