BLUFF: paid $21 for food with hair and roaches in it, when I tried to tell them they hung up on me. We went for dinner on 12/20/25, the place seemed like it was having a slow night but was flooded with online orders. The employees seemed overwhelmed and were very short tempered. We did our best to be friendly and courteous and got our food to go. After getting home we sit down to eat and find HAIR and a baby roach in one of the tacos (see picture attached). I immediately called the restaurant to notify them and before I could finish my sentence they hang up on me. I called back and opened with "you have roaches in your lettuce" they asked if I wanted to come back so they could remake it, I declined and told them to take the lettuce off the service line NOW. She thanked me and hung up the phone. read more

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Placed an online order and had issues with the app (not the first time). Once I was finally able to place an order they forgot my $3 side of queso that I usually just put inside my kids burrito which is extra $$ but since it was part of the reward I earned from purchasing, I redeemed it. There was no other patron's in the store at the time so I don't know how they messed up on the ONE order they had with 3 people working. I'd understand if it was understaffed or busy but it was neither. Also, chipotle has quick expiration dates with their rewards (it expired in 5 days) so I wouldn't be able to make it back before that and I wasn't going to drive all the way back since it's out of the way. I tried calling the store and it went straight to an automated system. It took forever to get on the phone with an actual person. When I finally talked to someone, I can't get my points refunded and they can only offer queso with a 30 day expiration date and a one time "complimentary " offer to extend it if I don't use it by then. It irritated me more that the lady on the phone said that because you pay for your points, it's not complimentary! Terrible service! I usually don't go out of my way to leave a bad review. I generally leave good ones because I know people make mistakes and businesses typically correct the issue through a simple phone call but they made it so difficult to do even that. Perhaps they figured most people would give up and not bother but just a heads up for anyone ordering at this location, check your bag! read more

Chipotle Mexican Grill - Missing queso blanco - Mexican Near Me - Copperas Cove, Texas

Rude asf customer service! Laughed at my friend and I as we walked in and didn't have any manners during the whole food ordering process and just had rude attitudes. Do better.. first and last time I'll be going to this location so disappointing and frustrating. Also gave me no receipt when I even asked. read more

I went to the coppers Cove chipotle on February 6 at around 9 o'clock. Keep in mind they close at 11 and they were out of guacamole for the entire night. Had to wait 30 minutes for some chicken and every time I've been here in the last couple of months none of their freaking soda machines work so I need you guys to or something because I'm not having it. read more

This location has started to suck so bad. Today (2/14), the rice is SUPER undercooked, my Barbacoa is 90% just massive chunks of fat, and the tiny scraps that aren't fat, are over cooked/tough. This was ordered in store and brought back, so we tried calling up there as a heads up that their rice is not cooked properly, and no one answered, multiple times. It's just a stupid automated machine that goes in circles. Super annoyed. We were just trying to have a nice vday lunch in bed. read more

Great food with fresh ingredients and customizable burritos and bowls. Friendly staff and quick service make every visit enjoyable. Love having a tasty, healthy option in town. read more

You have an employee at this location that is out of control that reported to the manager for being rude and nasty! With the gloves on that she was preparing food for us, she kept tugging her shirt up over her nose and mouth. Then she tried to rush my wife and myself through our order by repeatedly saying protein Protein in a rude tone. I asked her is there something wrong and was she in a rush or something to which she replied "I am ready to go!" I just shook my head and continued on to say what I wanted as she asked. After she handed our food to the cashier she belched loudly and walked away towards the kitchen leaving me, my wife, the cashier, and the guys standing in the kitchen all just staring at each other like "Wow!" So, I asked does she always act like this? She says, "you don't have to talk about me behind my back. I replied, "I'm not hiding from you, you're F*****g rude and nasty! As a matter of fact I'd like to speak to the manager, this girl is F*****g nasty. She's says, I'm a woman! Then I said "I can't F*****g tell! That's not how woman acts! The manager approached and I spoke with him. He said he would speak her but wouldn't do it with us there cussing her out. So, we left. She needs a class or something about manners, etiquette, and customer service! read more

In Copperas Cove, Texas. Placed an order and went inside to pick it up. The app had notified me the order was ready. I was waiting for my order to be added to the "mobile orders" rack. I was ignored and passed over for at least 20 minutes before I went to the counter. The woman asked me what I wanted...very rudely. I told her I had a mobile order and the name on it. She condescendingly asked if it was the right store. I showed her the message that the order was ready. She asked where the name was on the app. YOUR NAME DOESN'T SHOW UP ON THERE. Without looking it up, she said she didn't have an order for that name and walked away. She went off to fix a different order and her manager came over and talked to me. Very politely and quietly. He looked it up and asked me what I'd ordered. There it was, right there on the system. He was all apologies... she couldn't care less. Once I got the food home, it was cold and there were items missing. read more

Best Chipotle around the area, willing to drive 10 minutes when there are some closer, because of how good it is! It's clean, service is fast, totally worth it! read more

My 2nd visit EVER, to a. Chipotle establishment. Tried the limited time Carne Asada bowl. It was a failure. Of course the commercials show lean meat BUT that's never the case is it? Certainly not here. Fat embedded with steak is never good. We tried (one each for the wife & I) to eat them but had to give some of the meat to the dogs. Other than the fatty portions of meat, the bowl was good. read more

worst experience ever! as i was eating and went for another bite, i saw a freaking penny in my food. i really wish i was making this up, but i guarantee that i will never ever go back to chipotle again. read more

Chipotle Mexican Grill - Mexican Near Me - Copperas Cove, Texas

Chipotle is Chipotle so the quality was standard. We came in the evening on a Thursday and when starting to create my bowl, I was shocked to find that they had no corn, pico and barely any guacamole. Instead of saying something in the beginning, they didn't tell me until I reached that area so I already had my rice, proteins and peppers in the bowl. I asked if there would be a discount since they were out of so many things (that are a Chipotle staple) and the man looked at me and said "It doesn't work like that". So rude. I wasn't looking for my meal to be free or anything but comping the skimpy guacamole was the least they could've done. Homeboy needs some better customer service! read more

After many years I decided to give Chipotle a try. It wasn't a surprise the burrito was overwhelmingly rice with a moderate amount of chicken. The problem with the meat was that I bit down on a bone. It was totally unappetizing after that. I get chickens have bones, but it's not hard to clean a bird. For the high price I paid, I expected a lot more. Especially after all the bad press the chain has gotten lately. read more

If you do online ordering be prepared for them to short you on what you're ordering. Couldn't even fill my bowl half way atleast

Starting high with service, they seem too busy with walk in customers over already paid waiting mobile orders. I feel as if a multimillion dollar company should be more prepared with their customers and staff. Second is Ambiance of this workplace, it's nice but often times left unattended or overlooked. Overall 1/5 for this chipotle. read more

Whew.....I'm sure glad I didn't experience any of the issues previous customers did. Especially being that this was my first time trying out a Chipotle. I have to say everything went perfect. Food was great as advertised. I did the online thang and it was ready when I got there plus the employee there made sure we were satisfied before we left. Im not highly experienced when it comes to Mexican food(Taco Bell was my number one for the longest) but if this is considered that then it is right up there with Taco Bell and the two other Mexican places I've ever been too. I didn't get anything too fancy; just two burritos. One with chicken, one with beef. My fam got tacos and said they were slammin and would come back. So would I. read more

Chipotle Mexican Grill - Burrito with just sour cream and cheese. Yeah I'm basic. - Mexican Near Me - Copperas Cove, Texas

Chipotle is great, but this location is slow , has terrible time management skills, prioritizes the wrong things, and just generally offers a poor customer service experience. The kitchen is slow, and the people in the service line are slower. Even just a half dozen customers is a rush they are just unequipped to handle. Better off driving to the Chipotle in Temple read more

Food tasted ok I'df you could over look the fact that It had an overwhelming abundance of cilantro on everything. We got barbocoa burrito bowls. With guacamole and queso. But then We wound up sick for 3 days. Stomach aches are no fun. read more

Beats other chain wanna be Mexican food but still get slapped together off of a steam table assembly line. For a quick fix of hunger pains is ok but overpriced. read more

As an ex-employee of Chipotle I know this location is still trying to figure out how to properly cook its items. Rice is usually extremely undercooked and I am still hoping they fix this problem soon. But, they always have fresh items, which means they're mixing it when they're supposed to and loading it correctly. So kudos to them for that. Customer service is pretty good as well. So, just working out the kinks is all they need to focus on. I'm rooting for them. read more

Chipotle Mexican Grill - Mexican Near Me - Copperas Cove, Texas

I've always loved Chipotle but over the last couple years it seems like every location has gone downhill. Employees just don't seem happy here. Service is very slow. Portion sizes have gone down and they are constantly out of stuff. I did give it three stars because the food actually is quite good. Fix the rest and it'll be great. read more

Haven't left this establishment full in over a year. The portions get smaller and smaller. On my most recent visit, I was overcharged. For $11 I'll go have a nice meal elsewhere and not be overcharged. read more

I don't get it. Your wife places the order online. Pays online. Yet when I go to pick it up it's always something. First of all I guess I should have never went to a Chipotle in Houston. They set the standard. Here in Copperas Cove they may be nice but they are also stingy with the meat. Like Scrooge stingy. I'm bout tired of this. She paid for double chicken but when I open the container it's barely above half full. So I say something and the employee puts another small portion on top. Then I get home. No dressing WTH. How you sell a salad with no dressing. read more

Have visited this location multiple times since it opened. Employees are NEVER friendly. Today, a friend of ours came in ahead of us, no mask. He was NOT asked to put a mask on. He is a rather large Hispanic gentleman. When we came in as our friend was paying for his meal, we were asked if we had a mask and when we said no, we were told we could not order through the line. No problem as they will just take our order standing in the row of seating directly behind the line. I don't have to tell you how unintelligent that in and of itself is. When we go to sit down, NONE of the tables were clean including the ones "closed temporarily". Management is not only not competent but RUDE. Will not frequent this location any more!! read more

*FAST*FRESH*FRIENDLY* EVERY TIME!! This is hands down my favorite Chipotle. My order has ALWAYS been ready 15 mins or less. It's fresh and hot every single time. I have ordered from other places the exact same dish and it's never even been close to this one. read more

When I walked in there to pick up my order (which was four bowls for my family and I) the website had said the order was ready, but it wasn't. While we waited for our order, we heard to of the female workers (one had a braid and the other had a bun) talking about our order and one of them said " theres no way someone ordered this much" in a complaining tone. When they gave me the order, I smiled and said said thank you. All she did was look me up and down with a judgemental look on her face. I'm sure they have made orders with more than four items so i don't understand why they needed to complain about mine. This was at the Copperas Cove location. read more

I've never eaten at chipotle before, but I did do a pick up from this specific one. I've been working customer service for 20+ years and getting service like they gave me and everyone else is rare to find. And let me tell you they had a packed house and still were able to get things done in a calm and timely manner (especially the guy in the middle). I'll def have to come back to this specific chipotle and give them a try. read more

It's just like any Chipotle as far as quality goes, but customer service is garbage. Just don't bother ordering online, and you'll be fine. It's rarely ready on time, and if it is, it's going to be wrong. Everything will have something wrong. We'll keep coming here, but we'll brave the crowds and people because it's not worth it to order online. read more

This establishment needs to work on timeliness or online orders. On several occasions I've placed online orders and had to wait 30 plus minutes after my expected pickup time. I would even intentionally arrive 20 min later and would still find myself waiting longer than what I would like. read more

This Chipotle is always clean and the staff are friendly. I've never had an issue getting my order from this location! Only one I come to in the area. read more

Just had a pick up order around 1:30 pm. My rice was hard for the entire burrito, and my bowl had 7 pieces of steak. The burrito was the size of a travel size bottle of hand sanitizer. This is the only Chipotle that I order from and I'm very displeased in the food this afternoon. read more

Very friendly service and good fresh food. Definitely will stop here every time I visit this town!

Ordered extra rice On my burrito through the app for pick up. Instead got NO RICE. The double wrap was all torn which seems ridiculous when all they decided to fill it up with was corn and sauce. Little to no chicken, I got a trash corn and sauce burrito. Go to a different location. read more

After bad experiences at my local Chipotle in Albuquerque, NM on Louisiana and Menaul. I was hesitant when my granddaughter picked this for lunch on Friday. I was pleasantly surprised. Very good, clean friendly staff. Thank you for a great experience. read more

The last 4 visits have been super disappointing. I've gotten the wrong order twice .. salty rice... bland chicken... all on different occasions. At first I was like "eh.. whatchu gonna do? You'll survive.. you got chicken instead of barbacoa, big whoop" but after the my food has not been up to expectations 4 times I'm starting to wonder what is going on over there? Maybe I'm just going on bad days... idk. read more

I'm obsessed with Chipotle, so when I found out I'd no longer have to drive to Harker Heights to fill my craving I was ecstatic! Unlike the Harker Heights location, service was super fast and the employees were very friendly. I won't go into a in depth review of Chipotle. Everyone knows it's awesome. Just don't start coming to this location and making the line long, lol!! read more

I will gladly drive to this location again from Harker to get food here!! They were absolutely amazing and the food is beyond delicious! The staff was so nice too. I mentioned we had not been to a chipotle since we moved here 2 years ago and they gave us a free bowl! Thank you so much!!! Came back on July 1 and was busy but they were switching everything out for fresh stuff at the rush and absolutely wonderful people! Even with it busy everyone was amazing and fantastic. read more

Good "modern American Mexican" food. ... much better then Taco B... to me. I am glad there is finally one in Cove and it is nowhere near as busy as the one in Harker Heights....if you have never tried Chipotles try it!!!! I love tjeir fresh ingredients and the fact that they make your food right in front of you after you order :-) read more

Chipotle Mexican Grill - Salad bowl with steak - Mexican Near Me - Copperas Cove, Texas

Great food and great customer service. It was my girlfriends first time eating chipotle and she said she loved it. Great first experience for her at this exact chipotle. We will for sure come to this chipotle again. read more

Service was pretty trash, came in about 15 minutes until closing and felt extremely rushed. It was my first time, although I know how it works to get close to closing, I shouldn't feel obligated to hurry my order because the person who took my order was impatient. I felt like it was an inconvenience to want to spend my money here. The girl who checked me out at the end was just taking out the garbage before coming to the register. She touched my bowl AND didn't wash her hands afterwards before going to the beverage station and started cleaning. I know I won't be returning to Chipotle again, not this one in Copperas Cove at least. read more