They wouldn't let me order a quesadilla- "it's online only" so I tried to order it online but they turned it off so I couldn't order it online either. "We can't make quesadillas when we're busy". There were 9 people working and 1 person in line. read more

Store is disgusting, line out the door, staff is moving as slow as possible. Once I get to order after 30 minutes half of the items are unavailable. Worst chipotle I have been to in my life. read more

Same good Chipotle food but it's online order only which is a hassle and the tables were disgusting

"We are short staffed so we aren't prepping those." This place is a joke. They had zero veggies the last 2 times I went. Don't waste your time and money here... read more

This chipotle is hard working may have some issues but they push through. Turnabout rate may be high but they try and make the most. Portion sizes for rice beans meat are suppose to be only 4 ounces. But they do most the time give a bit more. Fajita mix is a complimentary item and is tried to be made and ready every morning. But understandably being short staff in mornings other things take priority. Awesome job to the staff at this location. Customers aren't always right but always feel entitled. Keep up the good work and get better like you have. read more

Had chicken salad bowl with all the fixings. Everything was hot, fresh and delicious. Quite full filling. Gave it 4 stars instead of 5 because no saute onions available just bell peppers; which I was okay with. read more

I wish I could give this place 0 stars. From the bottom of my heart, hands down, the worst chipotle I have ever been to. The rice was crunchy, the meat was dry, and chips were loaded with too much salt just like the workers here. I love chipotle and hope they can make some changes for their locals and everyone passing through. read more

Sorry I couldn't give this place a no star! However... can anyone tell me what sense it makes to have your lobby open.... Several employees behind the buffet area working, but "You have to order online!" What!?! Why! You are open, people are sitting down at tables eating. This was extremely strange, ridiculous even. Won't be back. read more

Food was good. However all tables were filthy, garbage cans overflowing and when you asked them to clean a table off so you could sit and eat they acted like you were an inconvenience to them. read more

Fastest food in town. In and out within a couple minutes. Food is always fresh and hot. The building is always fresh and clean. The staff is extremely friendly and clean. Which is important when handling your food. read more

Two good things and one surprising disappointment... Good: 1- with only 30 minutes to close, food was still hot and delicious. 2- staff was friendly and nice, didn't act bothered we came in right before closing. Surprising disappointment: Not baby friendly. Had high chairs but no changing table for the baby! Being a nationwide, well known chain, we made the (incorrect) assumption that there would be one there. read more

Ordered from the parking lot at 5:23 as sign on door indicated they were only taking online orders. Picked up 7 minutes later. Employee inside was wearing her mask under her chin. Both meals ordered were stone cold upon immediate inspection. Fajita veggies looked old and dry. Received steak instead of chicken and the color looked off. Did not feel comfortable eating due to potential risk of food poisoning. I think there's a reason they don't want customers watching them prepare food. Eat at your own risk.... it seems like Chipotle has forgotten the lesson it learned when it first poisoned it's customers. read more

On granny this shit slaps. Straight butter. Abigail and Grace are the hardest mf workers on the block too. Peridot.

Deserves 0 stars. We stopped here to get lunch and Ive never been talked to so rudely before by a staff member. The side door was locked and the employee yelled at all the customers to stop letting people in. He said they were online only but there was no sign on the door to indicate this. I told the employee I could take my business elsewhere and he said he didn't care that it was no sweat off his back and he was behind on orders. He yelled this through the restaurant and about 10 people walked out. Back on 57 I go. With this kind of customer treatment this location wont be open long. read more

For a place that requires masks, it's sad to see ZERO staff wearing them correctly...even the manager took her's completely off 3 times, while other team members did the same! If they are trying to protect your health, they failed miserably. Might I suggest trying their covid special!?!? read more

The food was good and they let us in minutes before closing. The people were nice and did not get upset when we came before closing.

Poorly managed during rush. Had to wait at least 25 minutes in line just to order. They had the least experienced guy in there attempting to put together all in house orders with a huge line. The 2 more experienced guys making to-go orders seemed to be having fun watching the line grow longer and not tagging in to help. Food tasted great though, Burrito Bowl. Portions were decent. It was chaos in there. Maybe try going when no one else is hungry? Oh! And they're only accepting cards, no cash, still. At this point, it's just poor management and/ or ownership. Go somewhere else. read more

Walked into an empty seating area, and were told that they wouldn't take our order in person and we had to order online. Ridiculous that they couldn't take while we were in front of them. Incredibly rude and poor customer service in my opinion. Will not be returning. read more

Ordered online on my way through town. Little did I know the restaurant is online order only. My estimated wait time was 6:40. Waited until 7 and still no food. Ended up canceling the order only to find out there were still 10 orders in front of mine! One group said they had been there for 40 minutes. Terrible management at this location. Be prepared to wait a very long time! read more

Stopped here on the way from a long drive from New York.. with 7 more hours to go to get to my destination. I went about a half hour before closing. Being a New Yorker I was preparing for attitudes of tired workers but I was beyond surprised at how hospitable and kind they were. After a long drive this was beyond. I'm so happy I stopped here. Stop off here!! read more

I went on opening day and I was impressed with the staff as they actually did very well considering this was their first day open to the public. Of course being new the place is clean and in good shape. There is also plenty of parking. Being a food chain the menu is what you would expect and here they keep up with the consistency. The staff is friendly albeit a bit slow but you can tell they are just trying to do it right. Glad to see Chipotle come to Effingham! read more

They have good food... But I will not return as a customer until they change their policy of exact change or card... This is discriminatory against people who do not have a bank card... Management needs to figure out a way to accommodate the customer on multiple levels of payment... read more

Go to Chipotle all the time and make there guacamole at home. The guacamole at this location missing red onion and jalapeño, and too much lime juice. It was not good. Maybe someone was in a rush, but the guacamole is a key part of the chipotle menu. Need to do a better job read more

Don't get me wrong, I love chipotle. It's so easy to eat KETO there! But the last two times I have gone, the steak has had gross gristle in it. It made it very unpleasantly eat when you have to spit out every other bite. I will still go back but never again order steak. read more

I was very disappointed in my experience here the other day. I frequent Chipotle fairly often and this last time was so bad that I finally had to put in a review. My order started off like usual but when we got to the meat section the person serving me asked "what meat do I want" and I responded "carne asada". She looked at me bewildered and then asked me which one that is out of the containers. I feel like she probably should have known the difference between the chicken, steak, barbacoa, and carne asada but she did not. I had to guide her to the right dish. After that, i told her that I wanted guacamole, cheese and lettuce to finish it off. I must have said this three times before the dish was finally complete. When the bowl was finally completed it was only about 2/3 of what it usually looks like, with it being mostly lettuce. I do not pay almost $12 to eat lettuce. When Chipotle first came out I was one of the most loyal customers but over the years they have steadily lost my loyalty and now I plan not to frequent there any more. This was definitely the straw that broke the camel's back. read more

Always come here. Just can't go wrong, fast service and awesome food. The burrito bowl is outstanding.

This is by far and away the best Chipotle I've ever been to. As far as quality of food you get I order a double steak bowl from Chipotle everywhere I go and being from Chicago the ones up there for some reason think it's ok to give their customers fatty pieces of meat by the plenty. I'm sorry but I do not find it appealing to sit there and have 1/4 or more of your bowl be a piece of fat you can't eat. This is now my new favorite place to eat here in Effingham for quality of food! read more

Good service but the chips were so salty and the food wasn't as good as I thought it would be.

One of your better Chipotles: friendly staff, very clean, well organized. Pleasant surprise!

The food is always fresh and hot, and the staff is always super sweet and helpful. Have literally never had a bad meal here. This is the only restaurant where I like the food as well as what I make at home. Stellar! read more

Stopped in passing through town and disappointed to say the least. The person I was with ordered a steak quesadilla with just steak and cheese. The lady said she was just going to give him double meat but charge him for regular. Went to pay and the other man working frustrated with us for this when we never asked for the double meat in the first place. Then after grilling the quesadilla, no one cut it and we left and realized he had a giant quesadilla that was extremely hard to eat given the size and not precut. THEN to find a hair in it, disgusting. I myself, had a bowl. The lady who started it was the only one in the place who gave any effort into making it. The man she passed it to was the same one who jumped us about the double meat. that one, we didn't ask for and two never said we wanted double meat for free. Anyways, as he finishes off my bowl, you would think they had a shortage of food. Everything he gave me was half scoop. What made me most frustrated was the stingy scoop of guacamole that I paid extra for, so give it to me. Only recommend this location if you can guarantee the man with the bun isn't making your food. read more