We were excited to finally try this new Chipotle in town after it opened a while ago. While the food was the pretty much the same as I remembered from Colorado and California, the service and the restaurant itself missed the mark terribly! The "restaurant" has very limited seating and the tables are very close together. The layout is obviously not well thought out. The ceiling is still open without any ceiling tiles (definitely didn't get the industrial vibe). The tables are not cleaned up and the back kitchen area appears messy. The menu board is very small and doesn't list the prices for each option. The servers are not very knowledgeable of the menu. I wanted a kids taco salad but she told me it doesn't have that option so I ended up paying full price on a taco salad and only getting kids portion. Overall, disappointed by this new location because it certainly doesn't live up to the Chipotle name I've known. read more

Chipotle Mexican Grill - Small dining space - Fast Food Near Me - Wausau, Wisconsin

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Got to restaurant as it was opening and place was disgusting!!! Bathrooms were not cleaned and neither were tables or the floor or windows. Beverage area was disgusting too! 2nd time there and they need to learn how to clean. Is kitchen that bad too???!!!! Chips were stale! read more

Ist time in Wausau. Chicken protein bowl must have been heating for days to be so dried out and lots of gristle in the meat I had no idea what each extra was costing. The cost with tax was over $16.00 for a dried up much of slop. I can't believe they can pass any inspection. read more

place was filthy, no tables wiped, food all over the floor, chips were stale, juice refreshments all empty. all the warm food bins were dried up or empty. After ordering my salad I was then told no dressing available and was charged 1.50 for cilantro sauce. Staff was rude and rolling their eyes at us when we expressed our disappointments. We spent 50.00 and the food was bland and rice was undercooked, meat was fatty in large chunks. The worst experience at a Chipotle. Needs new management!!!! I won't be returning any time soon, probably never! read more

This Chipotle just opened and is the only one in the Wausau area. I grabbed a bowl to go today with a cup of water and side of asobo ranch. and was very pleased with the food quality. It was fresh, flavorful, and importantly the chicken had no gristle (something many Chipotle locations struggle with). The employees are still being trained in, so they were being very careful, deliberate and maybe not as quick as some more seasoned staff, but they were very friendly and gave good sized portions. I was happy to stand in line a little longer in exchange for the careful service! The restaurant is clean and well taken care of. The beverage area was in good order and the trash cans appeared to be emptied regularly. The employees were mostly professional and well groomed in appearance. My only complaint is that the only straws available in the beverage area were paper. I dislike them for their texture and tendency to get mushy after a few minutes. Other than that, this Chipotle is off to a strong start! I hope the quality continues as the employees settle in! read more

Been waiting years for a Chipotle in Wausau. Only to finally get one and it be staffed by stoned teenagers that have zero clue. Beat red eyes and like deer in headlights. The food prep area was a disaster, and at the time I came through (about 7pm and no line) there was no white rice, no black beans, or Guac! Against my better judgement I decided to work with what they had. I should have walked because it was not worth it. Not sure how 1/2 the chips always seem to be stale, have had that at multiple locations including this time. Chicken had way more chunks of cartilage than I've ever had. I ended up just tossing most of it. Chipotle used to be good. Sadly I've had similar experiences at chipotle elsewhere as well. read more

Inept workers dishing slop. The store is doing damage to an otherwise good brand. Hopefully corporate will take notice and force change.

I'm a huge fan of Chipotle and couldnt wait for this location in Wausau to open. We have visited four times since opening and today was the biggest disappointment yet. Each visit our experience was successively worse. Today at 3pm they were scraping the bottom of the barrel for various protein and shouting from the line, "more barbacoa on the line" etc. There were not many patrons in the store and every single table top and the counter by the soda machine was filthy. Food crumbs and scraps on the floor make me second guess if I will be returning any time soon. They do not have wifi and when I asked the response was a basic 'no'. No explanation, barely a smile. It's as if the staff doesn't want to be there. Chipotle has a strong rep and they need to improve their game in Wausau for me to return. read more

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Me and my boyfriend went in around 9:30pm and they told us that they were out of white rice and queso. When I asked why they didn't have any they said "i don't know sometimes we run out.". The girl didn't seem to have a care in the world, neither did the other workers only glaring at my boyfriend and I for asking a simple question. I've only heard bad things about the Wausau Chipotle. read more

Yikes, not good. Out of chicken. Started making stuff and then left stuff to get cold waiting on chicken. So many people working, no one actually working. Guys were busy chatting and taking a lot of time to open chicken to grill. It was chaotic and confusing and the girl "training" wasn't doing a very good job, seemed bossy and not helpful. We ended up leaving. The newer girls were nice, but the lack of training they got I'm sure felt frustrating to them too. Management might want to set these employees up for success by training properly, and not schooling them in front of guests. read more

Stopped for the 1st time at about 3pm on Nov.30. Out of several items, nobody dining in as there is waste on EVERY table, the floor, trash is overflowing...one adult "managing" and the rest of the staff obviously minors. How does a brand new Chipotle get so far off track in only 3 months of operation? Something is seriously wrong there. read more

How is this the dirtiest Chipotle when it's open only 5 weeks? Extremely dirty, food on the floor everywhere and all counters. They were out of steak, sour cream, chips, peppers and onions and no chimchuri sauce..... read more

moved extremely slow, And almost no meat or protein was ready and when we got it it was cold steak right after they pulled it off the grill! extremely disappointed after waiting 30 minutes for food with NO LINE, read more