I have been a patient of Dr. Hines for almost 10 years. I went to many doctors before finding him…read moreand was treated like I was a drug seeker and that my pain was mostly from being overweight. Dr. Hines is extremely compassionate, knowledgeable and takes the time to help people. I have recommended Dr. Hines to many people and will continue to do so. My neighbor actually says that Dr. Hines saved his life. There are too many doctors that won't take the time to really figure out what is wrong. Dr. Hines is what all doctors should be, humane.

Dr. Mark Hines has been my pain management physician for nearly 5 years. I have been through a…read moremyriad of physicians in the last 17 years (car accident caused significant injuries to my back, pelvis and hip), including physicians at the Mayo Clinic and the Cleveland Clinic. Dr. Hines has helped me more than any of them, and he stays incredibly current on the latest treatment modalities for chronic pain issues. He takes the time to educate patients about their condition, and pesents a number treatment options to assist them in living the fullest life possible. He is compassionate, very easy to talk to, and takes patient concerns and questions seriously. His staff has always been terrific to deal with and very friendly also. I am blessed to have Dr. Hines as part of my health care team.

Incredibly disappointed in the patient care here; everyone from the front desk staff to the nurses…read moreto the doctor acted like they'd rather be anywhere else. I recently relocated from Virginia where I was a patient at OrthoVirginia so I was pleasantly surprised to learn there was an OrthoCarolina when I needed my shoulder looked at. Unfortunately, this office is not even remotely on the same level as OrthoVirginia where I've only ever received top notch care. By contrast, the staff at OrthoCarolina is dismissive, borderline rude, and terribly unorganized. We'll start with the nursing staff who, despite not taking any vitals or my weight or height, along with not asking me any questions, put a note in MyChart for me to follow up with my primary care doctor regarding weight loss and obesity. For the record, I'm 5'9, hourglass shaped with a flat stomach so not exactly someone you would just glance at and make a note about obesity. Then there's the front desk staff who are just always so clueless and unorganized. They scheduled my shoulder MRI to take place in some random machine but because my shoulder needed to be at an angle and the travel machine was smaller than normal, my shoulders didn't fit which meant both the MRI and the follow up appointment had to be rescheduled. No apologies; they just noted that one in every five MRIs that is scheduled for the travel machine has to be rescheduled. WTH??? It's so unprofessional. Plus, for some reason, you can't fill out your own paperwork. Instead you're forced to stand there verbally giving all of your personal info to the receptionist. Again, so unprofessional. Lastly, there's Dr. Hillsgrove. I've never seen anyone less interested in a patient in my life. It doesn't bother me that he's consistently late to appointments but the cold, disinterested bedside manner is truly awful. I'm new in town and trying to figure out what's wrong but he acted like I was bothering him. Every attempt at friendliness or lightening the atmosphere was ignored. I've honestly never had such a bad experience in a doctors office. I'm from the DC area so I'm used to busy doctors and folks who get straight to the point but these folks are rude. I don't know what the issue is here but I refuse to use them for physical therapy or ever go back there again. Spare yourself the inconvenience and just find another orthopedic specialist.

Terrible communication with the employees. Put my…read moreapplication in on Indeed. Received a phone call a day later only to be ignored for over a month. I had to go in person to their main office just to be lied on. Finally got a sit down interview. Only for that to go no where and still no communication on whether or not I got the job. Do not recommend. They probably just called me from the beginning to get their numbers but no intentions of actually hiring.

If this group has anything to do with Dr. Garrido Do yourself a favor and see someone else.You can…read morewrite me at s2k3373@ aol.com. In short Dr Garrido told me my pain could be from a loose screw in my fusion that showed up in an MRI. What he did instead of taking the screw out or replacing it was removing my fusion and replacing it at the bottom of my spine. After surgery I told him I still had pain but now I could not bend over to pick up anything...He said it would get better. I am now crippled and need opioids to just survive.Be careful, your life depends on it.

After suffering a Phase III AC separation of the shoulder, we called this facility and asked for a…read moresame day appointment. Not only did they get us one immediately, but we were seen and x-rayed within 20 minutes of arrival. From the front desk to the techs and PAs, everyone was kind and so helpful. The subsequent appointments were just as great and I would recommend this office to anyone with an acute (24-48 hr) injury to try and walk in. The care is thoughtful and it's a convenient location to get in and out easily (no parking decks or confusing office parks).

This place barley gets one star. I had to find a near by orthopedic specialist. I dislocated my…read moreknee on Monday. The check out desk nurse is extremely rude. They didn't have a knee brace, and told me to go buy one on Amazon. Do not come here, I don't recommend it.

Been coming here for years and always happy with the service…read more Babinsky is my preferred provider. He is knowledgeable and has helped me through some issues I have struggled with for years! Check in online option is great and wait times are usually very short.

So far so good. Efficient check-in process, clean comfortable waiting room, pleasant staff…read more(reception, nursing, and lab), and efficient check-out. BTW: Interweb is handy, big fan of filling out the standard forms and stuff ahead of time when I have time. So much prefer doing this at home, plus a person can prepay for services online. First visit went pretty well: Doctor Bailey was pleasant enough, attentive, and seems a decent sort. If everything goes well with my blood work I'll be back in six months. That isn't likely to happen after a year of not working in or out... Surprise! Four days after the Huntersville City Barbeque hurricane party -n- Yelp event my labs came back a little off: SatFat and cholesterol were about 1000cc/liter plus smokey goodness. After some whining and explaining Dr B agreed to a mulligan so I got do-over appointment for the day after the Amelie's + PIC Made in Charlotte event!? Have to start doing manual yard work and eating less badly, less often, and just plain less... Labs came back "normal" somehow. Yea!

I had a very unfortunate injury on the first day of my vacation in Maui which was very frustrating…read more I was referred to Dr. Soma and the entire staff at North Shore Orthopedics (from the receptionist to the doctor) were incredibly friendly and took a genuine interest in my well being and finding a resolution that worked. They took me on short notice and even filled out my paperwork (injury caused the lack of use in my dominant hand and arm). I was very grateful for the service they provided.

I do like the location of Northshore for the convenience and also I believe that the doctors are…read moreknowledgeable. However, the wait times are CONSISTENTLY over an hour! Be ready for at least 2 hours from arrival to departure. UNACCEPTABLE!