My family and I have been going to chiyoko since the day they opened. It WAS an amazing resto with good food and great customer service and after years of going here everytime we go back now we have horrible horrible experience. First off we get greeted by a waiter who can barely speak english.. he had no idea what we were saying, and on top of not understanding anything we were a table of 8 people (which means we were ready to order a lot) we decided on ordering 5 meat plates which are 30$ each (not cheap) the meal comes with meat, veggies and rice .... we politely asked the waiter if it was possible to switch out the rice for just a couple of fries and he said that goes against their "NEW POLICY"???? it wasn't our first time here and we asked politely .. he kept fighting us on this small change that we were willing to pay for. We then ask to speak to the manager and our waiter tells us that no one is here managing them... After 5 min of me looking around i see the owner sitting on his phone (We knew it was him bc like i said its been years we are going here). SO THE WAITER LIED. My fiance goes up to the owner to ask if it was possible to switch the rice for just a few fries and the owner was just as RUDE. He was stating that he will not make an acception for us. Then continues by saying FRIES COSTS MORE THAN RICE FOR HIS BILLS and that we should understand what we are asking for is unfair for his business????? after the long bullshit talk the owner gave we said okay never mind we will just leave as is... Our food started to come to the table and we has to send stuff back because the waiter was not understanding the orders we gave him...? It was mistake over mistake... Once we receive the bill we saw errors where they were charging us extra for things we did not order. they went to go fix it AND HE CAME BACK WITH MORE MISTAKES ON THE BILL... this happens over and over. like i said he barely understood us. I do not need to own a restaurant to know about business. we were a table of 8 ,a table of 8 people who used to love coming here... 8 people who are always willing to spend $$$ for dinner.... to not exchange rice for fries on a plate bc it will hurt his business is the dumbest thing i have ever heard. Instead of paying that 2$ difference for us to enjoy our meal and our experience here, they would rather we leave upset and just so so disappointed. I don't know what these "NEW POLICIES" are but let me tell you... i will not be going back. I am highly disappointed that just for some fries you guys won't compromise... while are bill was over 300$...... Like i said i don't need to be a restaurant owner to know that your better off doing a small favour to treat your clients well and feel appreciated after all this time then to lose customers over such a small favour. I SUGGEST YOU GET YOUR STAFF IN ORDER AND MAYBE CHANGE SOME OF THOSE NEW POLICIES YOU THINK ARE BETTER THAN BEFORE..... VERY UPSET. read more