This is the second time this has happened to me at this place. I called to place an order and have it shipped out. They say that they are no longer shipping out orders. I stated that it says on your website that is says you are. The lady said "i don't feel like it". I then explained who I was and how much we spent at there store last year for corporate functions and that we will be looking for a new supplier. She again stated "easier for us". Chocolate is good. Service horrible. read more

great place to go when you're not feeling like having truffles but still want chocolate. sure, they have truffles here, but there's lots of other stuff like: chocolate covered oreos. i always felt like oreos are too dry tasting. if you get the double stuff oreos, the extra junk on the inside helped that but they don't make those anymore, do they? anyway, the people here put just the right amount of dark chocolate around an oreo to elevate it into something else: something i would like to eat (a lot) more of. they also had them dipped in other kinds of chocolate. inside out peanut butter cups. if you've ever wondered what it would be like to have a peanut butter cup that has the chocolate on the inside and the peanut butter on the outside, here is your opportunity. oh, and here's a question: how did they thicken the peanut butter up enough to coat the outside without it being sticky? i really should have asked them that, they were friendly and helpful and i'm sure they would have answered me. dark chocolate balls with peanut butter centers (also in different chocolate outsides) - thin chocolate coating over a large mound of peanut butter. good stuff. GIANT pecan turtles. this was supposed to be their best seller and i didn't try it. i wanted to, but couldn't justify getting one considering how big they were. they looked amazing though. hawaiian sea salt caramels. the only real 'miss' for me from what i tried. wasn't crazy about the shape (small square), the caramel, and it could have used more salt. everything is 18.95 a pound. five good size confections came out to about 8.00. my favorite thing about this place was that they offered me napkins with my bag in case i wanted to snack on the go. they knew. THEY KNEW... read more

Overpriced and not really good. Packaging is nice but the product, not so much. I'm not impressed at all and I won't be going back.

this place is amazing; and I think the owner rules. they should ban your misbehaved entitled kids. 21+ only. seriously though, forget all these bandwagon haters, this chocolate hits the spot every time. read more

I've been in for chocolate once recently and was not impressed. The "chocolate" tastes like Hershey and for the price- I'm glad I didn't spend a ton more money. The store is pretty- that's the only plus side. Staff is rude, store is small and cluttered. And Apparently needs to be caught correct customer service. No business owner should EVER call a child ROTTEN. You operate a candy store. You don't like kids? Don't want them touching your Hershey quality overpriced chocolate? Open a company that doesn't sell things that children and families with children will want to consume such product and spend time in. That plate of brownies that was "ruined" the mom offered to pay for, and you wouldn't have reacted that way if an adult knocked them over. And the kid did you a favor because they don't taste good at all. Saved you a few bad reviews for another bad product. Hopefully the bad publicity will shut you down eventually. Bad word of mouth spreads faster than good word of mouth. read more

Friendly staff but the chocolate is mediocre at best and overpriced. You are bettwr off buying Ferrero Rocher which is now available at your local drugstore. read more

Horrible customer service and overpriced mediocre chocolate.

They have many items that can be bought at the supermarket (Oreos, Nutter Butters, Marshmallows, etc.) covered in chocolate. Most of their candy is $20/lb. which is fairly inexpensive for a chocolatier. I tried their peppermint creams, strawberry cream and peanut butter cream. The peppermint and strawberry flavors were weak. The strawberry tasted very sweet and a little fruity, but not much like strawberry. The peanut butter is also intensely sweet. Their "zingers" are decent, caramel and peanut butter covered with dark chocolate and a salty peanut on top. If you're looking for something to satisfy your sweet tooth and you keep your expectations in check (think boardwalk chocolates) this is a fine place to stop. read more

Super friendly owner as well as other staff, delicious chocolate. Came here to get some gifts last holiday season and it was definitely worth stopping by. read more

WOW. Amazing selection of chocolates. I had their 6 piece truffle sampler which had 3 dark and 3 milk chocolate truffles in assorted flavors and a dark and milk chocolate cherry cordial. The chocolate was so rich and creamy without being too sweet or heavy. I also purchased the dark chocolate and almond bark for my mother, she was also blown away by how delicious the chocolate was. Service was great, the lady working that evening was very helpful and had great energy, I wanted to try everything in the store! A must go to for any chocolate lover, or even if you're just in the area! read more

Did a day trip up here several weeks ago and bought a small sample of several chocolates. They are awesome!!! Highly recommend!!

Although it can be pricey, the experience is worth it. Owner is VERY friendly, and the place smells wonderful. Great resource for gifts or party favors. Also makes a mean mocha coffee. read more

This place is amazing! A choice of so many things like peanut butter balls and a large selection of truffles. And all these candies are handmade. My personal favorites are the pop rock milk chocolate bars and the regular milk chocolate is also delicious! read more

Delicious chocolate and the (who I presume to be) owner is so nice and helpful! We wound up in Bethlehem during a college tour today and stopped in for Chocolate and Lattes. Definitely a must-visit in town. read more

Bear with me here, I love this chocolate shop because they have peanut butter. I am not a fan of chocolate, but my boyfriend is. Typically his suggestion of visiting a chocolate shop is met with a big groan from me. Luckily Chocolate Lab can always accommodate my PB cravings, plus it's just a few blocks from my house so I can visit every time. The owner is always very nice and recommends all of her non-chocolate sweets to me with a chuckle. read more

Very nice, polite, and sweet (no pun intended) young servers. Truffles are to die for. I love the Marshmallow Fluff with Peanut Butter cups. Bought a large box of various types of cups and truffles, coworker's loved it and want to try this place out! read more

Fantastic selection of chocolates! We bought peanut butter balls and salted caramels... Wow. Such high quality! Great service from the owner. Personalized service with a smile. She was really thankful for our business and seemed geniunue. We will be back! read more

I'm shocked to hear people having a bad experience with customer service here. I've been going here for years (and bringing back my nephew) and everyone, including the owner, have always been nice. The chocolate is excellent (my fave: non pariels... my husband's: the sea salt caramels). I love the presentation and ambience of the shop and the creativity in the designs of the chocolates. It's a lovely place and I've taken many ppl there when we walk downtown and they have all loved it as well! Nice downtown spot! read more

Very cool place. It's a chocolate lovers paradise which chocolate covered potato chips, bacon, fruit, cookies and more. Definitely worth the visit. read more

Best in town!! Chocolate is all fair trade, single origin and is delicious!!! Can't beat it at all!!

The chocolates are okay, Antionette's in Phillpsburg are better, but Antionette is closing for good on Saturday March 26th .

If I could rate this a 3+, that's where I'd put Chocolate Lab. I think the name is totally cool, the store is adorable, and the service was extremely friendly. I put together a box that had 12 pieces and it ran about $15. Currently, I believe she said it was $19.95 per pound for the items in the glass case. I think that's kind of pricey. However, the truffles are huge giving you bang for your buck. The peanut butter truffles are good, the peanut butter filling is creamy, but lacks the intense peanut butter flavor. I also got a dark chocolate espresso piece that was very light on the espresso. Fine quality stuff in use here, but it just lacks that "OMG this is amazing" flavor. They did have a bunch of beautiful things for Easter--painted chocolate rabbits and eggs, plus chocolate dipped Peeps that were decorated with candies. My true issue with the store is the overuse of Oreo, Nutterbutter cookies, pretzels and marshmallows covered with chocolate. The sell packs of pretzels with all the same toppings, not one was a variety. I personally don't want 6 chocolate covered pretzels with coconut. I want to try 6 different flavors. To give an idea of price, 1 pretzel rod covered in chocolate with rainbow mini chips was $2. They do have some unconventional things covered with chocolate such as potato chips, fortune cookies, Pop Rocks and popcorn. I'd like to see more of that, with punched up flavors and I'd give this place 5 stars. read more

Sea salted and chocolate covered caramels.....the best. The decor is very fun. I love the glittery painting of Liberace, whoever painted it, it's fantastic! The prices are somewhat high, but the quality is very good. read more

Walking around downtown Bethlehem any time of year is enjoyable but why not make it memorable by treating yourself to a chocolate from the Chocolate Lab? That is exactly what I did last weekend. Huz and I each got a different piece of chocolate; him the turtle and me the chocolate covered pretzel stick with sprinkles...and the giant chocolate covered smore on a stick. It's a cute shop with an enormous selection of sweets and reasonably priced for the quality. read more

I am very picky. The choc is top notch. I'm glad I stopped. I had milk salted caramels. My husband had peanut butter balls and a few others enjoyed everything. Ladies in the store were awesome and a true delight. read more

A great place. I've been there 4 or 5 times over 4 years and the owner (usually working the register) has recognized me and chatted with me each time. Great chocolates, reasonably priced. Their hot chocolate might be the best I've ever tasted. The one I usually order is prepared the european way with solid dark chocolate melted into warm milk. read more

The chocolate at the chocolate lab is to die for. Arlene, the owner, puts her passion for her work into every piece of chocolate and it shows. I have not had a bad piece of chocolate from here. My wife and I were highlighting local Bethlehem businesses and we had several hundred pieces of chocolate from her at our reception for our guests. They still rave about it. I strongly recommend the chocolate covered bacon, salted caramel dark chocolate and Tiramisu truffles. read more

been here once and that was all it took for me to realize that this place is high on itself and not its customers. Rude and poorly dressed staff. The Chocolate was very bland and tasted very much like they just melted some Hershey Bars. I shop at Chocolates on Broadway in Bangor Pa. their Chocolate blows away this place. I suggest you take a trip to Bangor if you want great Chocolate and great service read more

Thank you so much! You never disappoint! My gifts for friends arrived on Sunday, perfect timing for a birthday and Mother's Day (even with my late ordering :) ) We just got our 'just because' box in my South Carolina office and my co-workers now understand why I rave about your chocolate! Thank you again! read more

Exceeded expectations. Drawn in by the chocolate covered bacon special, we were intrigued but didn't expect to bite at the opportunity. Undisclosed pricing throughout the store left us with the impression that the cost had to be exorbitant. Yet to the contrary, the treats were actually quite affordable. With an ice cream sandwich the size of a meal replacement for two clocking in a $6. When we learned the chocolate covered bacon was not some pithy piece of American bacon but a thicker meatier slab akin to British bacon for $3, we were sold. While enjoying this tasty treat, we observed the shop get busier. While the counter attendant was occupied with a customer, others lingered unable to inquire about the pricing of items they were interested in. They ultimately left, likely arriving at the same pricing assumption we had previously shared. Yet had they known the prices were actually quite reasonable, I suspect they may have stayed to complete their purchase. read more

The smell lures you in and the taste and great service keeps you coming back! Great shop for charming Main Street Bethlehem!

What a pity that the attitude of the ostentatious owner and clerks do not compliment the lovely atmosphere. Somehow it feels like misused space and the chocolate, extremely overpriced. My friends and I will never enter those portals again. read more

I haven't had such delicious candy since the Original owners of Stopays Candies in Plains,Pa retired.You just can't get that quality of product from a chain store.Kudos Chocolate Lab!!!!!!!!!! btw love the name too! Michelle,Plains,PA read more

I thought I would finally give this chocolate store a chance. Ever since I read the horrible review about children in the store on Facebook I was very edgy and skeptical about this store. Unfortunately the reviews were right, this shop is very rude and very uninterested in your business. I came into the store with two of my friends a few minutes to closing time, I was very well made aware of the closing time from all of the hints they gave us. As soon as we walked in the guy at the counter said we close in two minutes, hurry it up. I was completely astonished by this, they closed at 8 and they were trying to be as punctual as ever. When we had asked them about a certain chocolate or price they would roll their eyes and say they don't have time to keep talking. It got to the point where one of the clerks was actually standing at the front door with the key in it and said the signs are all flipped. I was completely taken aback by how rude the clerks were and I will never be coming back again, the only reason they actually got a two star review is because the chocolate was very good. read more

Nothing special at all. The store is quaint but it ends there. The chocolate tastes like the stuff that you get on some of the cheaper boxed candies and really has no flavor. This was over $10 for a 1/2 pound! Don't waste your money. read more

I went to this store during Bethlehem's Harvest Fest. I am allergic to dairy so I asked the woman working what was safe for me. She rudely said "I don't recommend anything" when I have spoken with the owner before and know there are dairy free products. I proceeded to begin to order, only to have the woman rudely tell me that she wanted to finish helping another customer first. Honestly, I will not go here again. I have found that Vegan Treats has better tasting goods and the service is always wonderful. read more

They have interesting chocolate creations, but it is not, by far, the best chocolate I've had. There are other 'retail' chocolates that are now available in many stores that are better chocolate. There is nice, fancy packaging and interesting combinations of ingredients, if that's what you're looking for, but the overall quality of the chocolate is not worth the price, at least not for my taste. You're better off getting something that combines a lot of different ingredients vs tasting more of the chocolate itself. Like a few other local businesses that unfortunately come up a bit short, I wanted to like it more than I do. read more

Fantastic chocolate. Customer service is excellent. Every time I go in there the staff is courteous and knowledgeable. I usually stop by after bringing my child to a book reading at the Moravian Book Shop. Awesome place! I highly recommend it . read more

Chocolate-covered bacon. Need I say more? This backlash about someone having their poor wittle feelings hurt because they couldn't control their kids (good for the owners!!) is ridiculous. I go here when I want quality chocolate, period! read more

Owner is very friendly and helpful. We always wind up stopping by and getting a little piece of chocolate heaven when we are downtown. You should check it out -- wonderful truffles. read more