i can honestly say that ralph smith motors is the best car lot i've had the pleasure to deal with…read more i'm on my third vehicle and have been pleased with each one. the staff is great. they are friendly and accommodating. take the time to check them out and if you don't see what you want, ask. gwen johnson 100% satisfied customer

Very nice people to talk with on the phone and the car in the pictures looked great and I honestly…read morethought I would be buying it that day upon arrival. However, when I got there it wasn't the car in the photos at all...instead it was a car that looked as though it had been in a recent 4x4 event. It had missing paint over at least 6 sections of the car and it was clear to me that I had been baited. Again friendly service but not worth your time or money.

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more

DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about…read morebuying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people.

This was the worst service I had in 15 year, got there at 9:00 am and I finally received my car at…read more12:15, when I asked about my car I was told that a lot of people where ahead of me, not true when people came after me and left before me, never again you all just lost a good customer.