DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about buying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people. read more

This was the worst service I had in 15 year, got there at 9:00 am and I finally received my car at 12:15, when I asked about my car I was told that a lot of people where ahead of me, not true when people came after me and left before me, never again you all just lost a good customer. read more

This used car lot seemed very knowledgeable about the 2006 dodge ram 3500 that they were selling. They even managed to get me 2 hours away to come down and take a look. These wonderful people also convinced me that it's an excellent work truck for towing and hauling. Unfortunately once I tried to drive it, the truck couldn't even get out of 1st gear. It felt like the transmission was about to blow up. It was a stressful and borderline hazardous experience. I would not recommend this place if they paid me. Hopefully they get their inventory and their customer service together for everyone sake. This place deserves 0 out if 1-5 stars. read more

Poor service Changed my oil on my car ran the oil out pulling it around to me then check engine light comes on took it back said no big deal left light came on again then took it back again they said not Their problem then charge me money to look at the problem they created Don't buy a car from them and definitely don't use their service read more

Does not care about their customers. They just lost 2 customers, that have been driving Dodges for a combined 45 years, over $500. My bill was $911.23. only $440 of it were parts that actually fixed my truck. The rest were parts that Chrysler had them try that did not fix anything. Yet they charged me for them anyways. I will never buy another vehicle from Brewbaker or any Chrysler vehicle. read more

Just had the most incredible, positive costumer service experience. My daughter and I are driving across country and started to feel a vibration & terrible noise so we pulled off and into their dealership. We just had all four tires replaced last week before our road trip and so I assumed everything was fine. When we arrived, Brian Crawford for the service department met with us and took the car back for a full on inspection. Turns out that the other dealership did not properly screw in the lugnuts! Which basically means our tire was about to fall off. They fixed it at no charge and then test drove it to make sure we were safe to go. They truly went the extra mile and I would highly recommend them! read more

Horrible service department I brought my truck in for service and left with the same problem so I went to Lees automotive and was fixed the next day read more

1 star is too many...I should have known to leave when I had to find a dealer. The dealer then never helped with the car. I found the one I car I liked and worked with a manager. Then sat in finance for 3 hours. My car dealer disappeared without walking me through the cars devices. They threw my tag away without explanation. Again I had to call them to get this info. Next, my ac broke within 2 months of purchase. I brought it to the shop and sat there for two hours before asking about my car. Their representative Damien was nowhere to be found. 15 minutes after being paged he walks up sits down and begins tells me my car might be fixed in 30 minutes or 5 hours. Are you kidding me?? This place is a joke. I'd rather pay more money and go elsewhere. read more

Very unprofessional staff. Kept my car for 3 weeks to diagnose & fix the problem. Luckily it was under warranty. I had to drive to the dealership to inquire about how much longer it would take because I couldn't get them on the phone. When I got there, the service advisors were talking very crudely in front of me about another woman. I would honestly rather walk than to take my vehicle back to Brewbaker. read more

I will never buy another car from this establishment because the service department is always so behind in the work. You can call to make an appointment, and I guarantee you that they will tell you they have to keep the car for 3 days. Doesn't matter what time of the year it is. read more

If I could give them zero stars I would. Do not make an appointment online because it doesn't mean you will get an appointment to get your car looked at. Needless to say, I will not be going back here and would not recommend their service department. read more

Took my truck in when the check engine light came on. Got there mid afternoon on Monday and it was ready late afternoon Tuesday. Problem was fixed, under warranty and they knocked out 4 recalls without me asking. Would give 5 stars if they'd have washed the truck, but I was very pleased with my experience. read more

Its basically unheard of to have a positive experience purchasing a used car... but the nice people at Brewbaker (we worked with the team in the Kia building) were honest and fair. There was no high pressure sales tactics, hidden costs, or unnecessary up-sells. We were well educated on the car we were purchasing and the one we were trading so we know that Brewbaker offered a good deal on both sides of the transaction. Ask for Tayler. read more

I was recently rear-ended and my car totaled out. In the stress of searching for a new car (and from a few states away because I am in school), I found working with this team as hassle-free and stress-free as possible. Greg, the dealer I specifically worked with, was courteous and helpful, walking me through the financing process and my options. Though he arranged paperwork for one car, he kept in mind that I wanted a specific color, and when that car came up, he let me know ASAP. I was able to get the car I wanted in a price range that worked for me. I never felt swindled or treated like a girl -- which are the two big fears of searching for a new car. I had a great experience, and I HIGHLY recommend them for people in the market for a new car. read more

The sales team is great, lights out, but the service is less than a 0. Events as follows: 1. oil change - 2.5 days 2. air in tires - 6 hours 3. Back window warranty work - 7 months 3 days 4. Uconnect work - 3 weeks 5 - Arm rest warranty - still unresolved (4 months) 6. oil change - 7 hours 7. drop off same day work - 3 days If you want to buy, buy from Walter. If you live around Montgomery, make sure you can service somewhere else. This is more than a warning. $60,000 spent here, and no service. How far do you think a $20-30,000 purchase will get you? read more

I took my car in 3 times for the same issue. They fixed it on the 3rd try. I am now a happy camper!

Bad customer service. No follow up until it was too late. Then they ran my credit numerous times after I told them I was no longer in the market. read more

Best car dealership we've ever purchased from! Great people, not pushy at all. Made the process very quick and saved us money by calling our local DMV to see if they could do our title for us instead of going through a third party! Made the whole process of buying out of state very easy! read more