Jerry was very good to work with as he explained everything as we progressed through the process…read more He always kept us informed and gave adequate time when things needed to be gathered. I will always recommend him and First Class Mortgage to anyone I cross paths with that are in need of financing. We had worked with Jerry when he was operating his own business and he should be considered a great asset to First Class Mortgage. We thank you for his help on making our financing go smoothly.

We worked with Shea when purchasing our new home. He was great to work with! He got things done…read morequickly, was able to meet with us with short notice, and was flexible around our work schedule. Shea helped our home buying experience be fun, exciting and stress free. Thanks Shea!

Warm kind friendly small town people! My favorite bank of all time. Freshly made cookies and…read morecoffee. I can't say enough good stuff about this place. Free spacious parking. Everyone is so nice! If the whole world were this nice we would all be so happy. They have a REAL on site oven inside the bank. See pic!

Worked with Shana and she was so helpful. Made everything so easy and explained everything…read morethoroughly. I bought my house in 2012 and she still sends me holiday cards. Just a good person to work with.

I have been banking with Gate City for over decade and I can not speak enough volume about how much…read moreI love this bank. The employees - both tellers and on the phone - are friendly and realistic. Turn around on inquiries and emails is quick and detailed. If GC continues to be as good as they are today, I will never go with another bank.

I needed rolls of quarters and this bank was willing to give me $20 of quarters without being a…read moremember. I had been to two other banks who turned me down since I did not bank with them. I am new to the area and have not yet established an account. I will never bank with those other banks. The cash attendant at Wells Fargo was extremely pleasant to work with.

This company honestly has the worst customer service I've seen in my entire life. The branch won't…read morehelp you with anything instead will tell you to talk to someone online who will put you on hold and then transfer you until they tell you they can't help you. They do not care about you.