Workmanship [masonry] was good. I think it was outsourced…read more Communication was well below average. Final invoice was 30% higher than the estimate. I will not have them back.

I cannot say enough about Vonderhaar! I have maintenance and cleaning done every year for my pellet…read morestove and can always rely on Vonderhaar to do a great job and reccomend proper replacements for worn pieces. I know that all tech's are great but I've got to give a SHOUT OUT TO COLLIN! Thank you Collin for the great job you do with our stove and chimney!

My 112-year-old chimney was in bad shape. At the recommendation of another contractor doing…read moreunrelated work on my home, I called Best Cincinnati Chimney to repair it. From my first call to BCC to get an estimate for the work to the final day when my beautiful, functional and safe rebuilt chimney was completed, every interaction with Best Cincinnati Chimney was outstanding. The office staff, the workmen and especially the company owner, Chuck Caine, answered all of my questions regarding the rebuild work cheerfully and on point. The cost ws reasonable. BCC's safety practices are top notch. The craftsmanship of the completed chimney is second to none which assures me that the chimney will be trouble-free for a long time to come. Without hesitation, I fully recommend Best Cincinnati Chimney for anyone's chimney needs. Steve S., Pleasant Ridge

Thank you very much for your service. You were on time and cleaned up after yourselves. You took…read morepictures of the problem, fixed the problem, took another picture of the repair of the chimney. It is good to know that you did the work, since there is no way for me to see inside the chimney. I'll be calling you again next year.

Jason went above and beyond to repair our fireplace. He is knowledgeable and explained everything…read moreclearly. He was efficient, clean, and fair. I will definitely hire him again.

Jason was extremely thorough - he even took a look at a second closed off fireplace that wasn't on…read moreour radar and found a situation we weren't aware of that needed to be maintained. He examined our areas of concern and gave great advice. He truly had the customers best interest in mind vs. just trying to upsell, which I really appreciated. Highly recommend!!

I called for service to replace my gas pilot light. The tech quoted me $800 and had the audacity to…read moresay it was mostly labor. When I asked him how much time it would take, he said about 1and half hours. Wow! I told him that I was going to get another quote. He charged me $125 for this quote. I then called Chimney Care in Loveland. They are very open and honest about their pricing. The replaced the pilot light, saving me a few hundred $. Do yourself a favor and call Chimney Care first to avoid spending $125 service call.

Have called, sent texts regarding a fireplace repair. No one calls back and have tried for several…read moremonths. I have given up and located a company that cares about customers and return calls and texts.

Timely, professional, told me I didn't need a new part. Cleaned up. His assistant was equally…read moreknowledgeable and friendly. I will definately bring them back.

We had them come out to do an inspection and sweep ahead of the winter. Russell took the time to…read moreexplain the type of fireplace/chimney we had and how to maintain it. He was honest and let us know we could get by without a sweep this year if we didn't want to do it now. I had them do it anyways as we purchased the house and I wanted to start off fresh. Great price and excellent communication/customer service.

If I could rate this company higher, I would! A year ago, I had several companies come out to help…read morefix the extreme cold happening on the 1st floor of our 1929 built brick and concrete structure home. I was a bit frustrated because they were offering cookie cutter solutions/services without really identifying the issue(s) causing the extreme cold. I called Dr Energy Service (DES) and was fortunate to have the owner, Chris Shepard come out and provide an energy audit. As you can imagine with the age of our home, he discovered there is no insulation in the walls, ceilings of the 1st floor and to make matters worse, our furnace is located in the attic, which means the solution must push heat down to the lower level! This is a unique situation which called for unconventional solutions. Chris listened, educated , and offered budget friendly options, including those that did NOT use their services. He was a man of integrity, patience, and knowledge. We were very cold, and he could have taken advantage of the situation and sold us all kinds of services; but he didn't! That spoke volumes and this year I called him back and together we determined a plan of action to warm our home. On 12/31, the crew (Jordan, Tyler, Cameron, Brayden, and Jake) came out to perform the work. The guys were punctual (8:15am), professional, courteous, and worked non stop the get the work completed in a timely manner. They kept me in the loop of the work planned and a few minor changes to the plan, that often come with an older home. They cleaned up, actually left things cleaner than when they started (Don't judge me lol) I am extremely happy and I highly recommend DES and hopefully when you book your project(s), you will be lucky to have the awesome crew I had at your home.

They gave me a call and let me know not only that they do not supply the service I was requesting…read morebut they referred me to another company. Thank you for the excellent Customer Service, which is difficult to find these days. James

I don't like giving out 1's on reviews but this one is certainly earned…read more Mid November we stopped in and discussed rebuilding our fireplace. We liked one fireplace in particular and discussed it's features. Next we had a representative stop by our home and measure the space. We were then told that the fire brick had to come out and an electric box had to be installed - and they don't do that work. We said we would like to proceed. They said ok. I talked with 3 different fireplace masons and 2 electricians. None would do this work because of the unknowns - so I did the firebox prepping myself. It took numerous texts and emails, (at least 20 as I got different answers every time,) to determine exactly what needed to be done. I finished the work in mid December. Since we were told that the equipment would be in to install in 6-8 weeks, in mid January I sent an email asking when we might see installation. I was told that they had not yet ordered it. They then told us that they need 1/2 down on it to proceed. There was no mention of this before then, in spite of a whole bunch of emails. So at that point I began looking for other fireplace services. We found a better service to use in DeGraff, OH that was cheaper, quicker, more responsive and had what we wanted. (And they would have done the fireplace prep work.) I don't recommend this place for redoing fireplaces. Communication is terrible.

CJ came to our home yo measure and get information of the door and screen for our yeo fireplaces…read more This was over two weeks ago and still waiting on a quote. I have sent a email and a text asking about this and neither communication has been answered. I assume they do not want my business.