My mom is a frequent customer at Staples, which makes this experience even more disappointing. I…read morecalled ahead on Friday to confirm store hours and ask about dropping off her computer for service since it had been hacked. I was clearly told that no appointment was needed and I could simply bring it in. Based on that, we made the trip to the store, only to be told there was no tech person on site. We were then advised to come back the next day because a service ticket would need to be opened and it "wouldn't be good" to leave the computer overnight. When we asked what time the technician would be available, the associate didn't have a clear answer and had to check their phone, eventually saying "around 11am to maybe 7pm." There was no clear communication, no consistency, and no real attempt to be helpful. It ended up being a complete waste of time. I strongly suggest better staff training so customers are given accurate information before making unnecessary trips

Sandra and Sans!!! Superb!!! Talented, skillfull, artsy,…read moreand experienced with technology and design. Fabulous customer service skills. Demand a raise, GALS!!! Alexander... I walked inside the store. (I am a 57-yo white man). Alexander is African American. "Can I help you?" "Yes. Please. I would like to order business cards". "What type?" "I don't know. I haven't had business cards in over 30'years. Could you show me templates?" By now, I could tell that he was starting to get annoyed and behind me was a very attractive, I assume, Puerto Rican lady. He was looking at her. "I don't have time for that. You need to call someone." "I need to call someone? YOU call someone for me". He was annoyed (and so was I) and by now there was yet another lady behind me, African American as well. I had not thought much about his coldness, his dismissiveness, or his obvious displeasure. But... we all have bad days. That doesn't warrant a Yelp review. Sans, a funky young artist, came and helped me with templates and designs for over one hour. In that time, Alexander helped the Puerto Rican lady and another two African American ladies. He joked with all them, smiled shining, was extremely cooperative and as ugly as it is, I thought... "he was rotten to me, because of my race. As a white person who doesn't have an ounce of racism in my heart, I DEMAND the same for me. Alexander... dude.... Very ugly. Very nasty.

The team here are wonderful. Supervisors are extremely helpful and go above and beyond. I trust…read morethem to ship my artwork safely to galleries etc, and use their services even if I'm not nearby. They've been very good at finding me the best price. Thanks guys! ‍

Entered through rear (parking lot) entrance to drop off a prepaid, pre-labeled package. First visit…read moreto this store. It's impossible to tell, entering from this direction, which side of the counter is designated for customers. There's no signage, and there are lcd screens facing both directions. All employees were chitchatting in the rear of store, none at counter...I assumed the sole person at the counter was an employee, and took position opposite him. Turned out he was a customer. I was informed semi-audibly by a twenty-something employee muttering through an N95 mask that I was "standing on _our_ side of the counter." He made a vague hand gesture toward the other side of the counter and said something (also inaudible because of the mask) about drop-off being "there." I moved to the opposite side of the counter. After a minute or so he came over, gestured vaguely toward the front of the store, and said impatiently into his mask that there was a self-service kiosk. When I moved toward the (poorly labeled) kiosk he said petulantly "never mind, I'm here now," and proceeded to scan my package and issue a receipt. Rude? Not exactly -- but petulant, entitled, impatient, and definitely "pissy." Irritating enough to leave me sitting in the parking lot writing my first-ever Yelp review :-) I'll definitely drive the extra mile next time to do my shipping from the Staples outlet down the road in New Rochelle.

I can't say I ordered from them because they didn't have the envelopes I needed but their customer…read moreservice 10/10. I would def do business with them in the future

My mom got a banner made for me for my engagement party from here. It was a great banner…read more My mom had nothing but nice things to say about this place and everyone who works here. We went in today as she now wants something printed on a shirt for an event she has coming up. Rich helped my mom today and he listened to what she wanted on her shirt. I'd definitely recommend this place for your printing needs.

I received a package that I was supposed to refused but wasn't given the opportunity because the…read moreUPS driver dropped it on my porch and didn't wait for me to refuse delivery. So I took the package to this store and they returned the package for me with a "refused delivery" note on it. Yesterday I received an email from the company stating they would refund me for my purchase because they have received the package back.

Always a line, but the staff is very good at what they do, so things move along quickly. Usually…read moreyou can find parking on the street in front of the store. This is a full service UPS Store. I have had to get some documents notarized and they make it easy. Pricing is fair and they have suggestions on how to save if the shipment is not in a rush. I give this location two thumbs up!

I came in for $13.99 passport photos. They did an excellent job (since my ones from the post office…read morewere rejected). And what an awesome store! Frames and cards galore. There are a lot of nice gift options, as well. Some cards and printed napkins were particularly amusing. They offer a lot of handy printing services, as well. Very warm and helpful. This type of local store is the type we need to continue supporting to keep around.

Older man who works here (owner perhaps) needs to work on his customer service skills. When you…read morehave trouble finding a photo order after the customer name & order number is given multiple times, you should be more apologetic instead of giving a paying customer a hard time. No need for this process to take more than a minute. Perhaps you need to LISTEN & BELIEVE what your customer is saying so that you can locate the orders in a timely fashion without being rude to said customer. We will not be back to the store.

Store hours states open at 9am and it's 9:30am and not yet open. Not the expectation from this…read morecaliber business

We've actually had a mixed bag of experiences here, but today, I'll be granting this FedEx location…read more5 stars. I run a small business, and I sometimes need flyers and brochures printed immediately. Whenever I send an order here, regardless of when the pickup time is, the staff here gets to work on preparing my purchases right away. If you live in Southern Westchester, and feel that you have to visit a FedEx location, this New Ro location will be your best bet.