AVOID. They come out for a repair service call and only give you the option to buy a new system. If…read moreyou decline, they charge you a $150 service fee. The "service" rep even forges your authorization signature on his iPad. The old owner handed over all customer credit card information to the new owner, so the new owners will charge your credit card even if you don't provide them credit card info and even if you decline to purchase (assuming you've used Thomas Giel in the past). New ownership is a firm called Gridiron Capital / GarageCo from the New York area. Not a Pittsburgh company. Candice Giel kept a small minority of the business, she does not control it. Services

We had gotten a quote from Mike 2-3 years ago. He came out explained the process and left a more…read morethan reasonable quote. Unfortunately at that time we weren't ready to move forward with the project. Fast forward to now. I had reached back out, Mike had double checked the measurements and provided and updated quote. We had the door ordered and once it arrived we had the installation scheduled. The installation team was great they communicated their estimated arrival and did a thorough job installing the new door. They also walked through features of the opener and how to sync to the keypad.

I called this morning about the cables on my garage door snapping. The guy Mike who took my call…read morequoted me a price and saud a tech would be here this afternoon. The tech Ben showed up ​early, fixed the cables and was gone in 30 minutes. He was great to work with - highly recommend for anyone with garage door issues!​

Total scam! $1750 for an hour or so job putting the chain back on and some adjustments…read more Be very careful and get a price ahead of time!

Damon Burke did a great job repairing our garage door. He was very helpful, knowledgeable and easy…read moreto work with. Greatly appreciate his service today!

Cannot talk to a tech. They use a 3rd party answering service that you absolutely cannot get…read moreanswers from. Stay away from these sorts of businesses because you will not get personalized service.

Had an upgrade on our garage system with them . They were on time, professional and priced well. We…read moreare happy with the materials and quality of work.

They were punctual, knowledgeable, friendly and not pushy about additional sales. I had questions…read moreand I didn't feel rushed.

My garage door opener was beeping this morning, so I called around. Could have had an appointment…read moretomorrow 12-2pm, or sometime Wednesday with another company. Steel City had a tech, Tim, call me, and he was able to rearrange his workload, and came out in less than 2 hours from my original call. Tim was professional, pleasant, and replaced my backup battery in less than 10 minutes, then showed me how to lubricate the track. They also had a very reasonable price. Customer for life!

Super nice and responded quickly to our request for a quote! He was knowledgeable and took time to…read moreexplain the process. We didn't end up selecting them as another company had a lower cost

This is an awesome company. I had been rinsing my Garage epoxy floor down and inadvertently managed…read moreto either short or screw up the eyes for our electric garage. I called Citywide and they were able to have someone come out the same day. Paul was so nice and the company was so easy to work for with. Don't hesitate to use them. Excellent service and a very nice Repair man.

Appointments readily available. Always showed up on time really great people to work with and work…read morewith top-notch.

I have used this business before over the last 24 years , a couple of times. The service is…read moreoutstanding. Brandon has been my technician. I recommend him highly . A real person answers the phone , right away ! They get back to you asap. Nothing lasts forever , so I had to get a new motor . I am very pleased. They trusted me, made the installation , but the back up battery had to go on back order . They asked for no payment until everything was done perfectly and complete . Trust is a good sign. They trusted me because they are trust worthy ,

Have used this family owned business for 27 years Leet and…read morehis sons and the people who work for them are second to none They are superb .. I recently had a very old mid century door replaced . Cody was so helpful and honest and expedited the ordering of a standard door He shoveled my side walk for me and swept out the garage so nicely after he was finished . Prompt , courteous and always professional I strongly suggest/ endorse this business