AVOID. They come out for a repair service call and only give you the option to buy a new system. If…read moreyou decline, they charge you a $150 service fee. The "service" rep even forges your authorization signature on his iPad. The old owner handed over all customer credit card information to the new owner, so the new owners will charge your credit card even if you don't provide them credit card info and even if you decline to purchase (assuming you've used Thomas Giel in the past). New ownership is a firm called Gridiron Capital / GarageCo from the New York area. Not a Pittsburgh company. Candice Giel kept a small minority of the business, she does not control it. Services

We had gotten a quote from Mike 2-3 years ago. He came out explained the process and left a more…read morethan reasonable quote. Unfortunately at that time we weren't ready to move forward with the project. Fast forward to now. I had reached back out, Mike had double checked the measurements and provided and updated quote. We had the door ordered and once it arrived we had the installation scheduled. The installation team was great they communicated their estimated arrival and did a thorough job installing the new door. They also walked through features of the opener and how to sync to the keypad.

Total scam! $1750 for an hour or so job putting the chain back on and some adjustments…read more Be very careful and get a price ahead of time!

We asked them to install a new garage door. They had measured our garage for the new door but when…read morewe asked them to install it, they seemed disorganized and said that they had our new garage door but needed to remeasure the opening to make sure thaey had the right one. They did this and said that it would work. The people who came to install the new garage door, seemed to be in a hurry to finish since they felt that it was getting late. They did not have all of the necessary pieces but said that it was just cosmetic and that they would return once they had the necessary piece. They assured us that the door was functional and that we could use it. After a few days, part of the door separated from the main part. We called and a guy came out to fix it. In the mean time we discovered that they had not put in a number of necessary screws to hold part of the door. When I asked the service person why he had not installed the screws, he said that the manufacturer must not have included the screws and that it was not his job to check to make sure that the manufacturer had put in screws. However he had screws and agreed to put them in. He said that the parts of the door had separated because we had opened and closed the garage door. I pointed out that the whole point of a garage door was to open and close it. Even after he said that he had installed the screws, my husband checked and showed him that a screw was still missing. We have insisted that a supervisor from A 1 come out and go over the entire assembly to make sure that nothing else is missing.

Damon Burke did a great job repairing our garage door. He was very helpful, knowledgeable and easy…read moreto work with. Greatly appreciate his service today!

Cannot talk to a tech. They use a 3rd party answering service that you absolutely cannot get…read moreanswers from. Stay away from these sorts of businesses because you will not get personalized service.

Had an upgrade on our garage system with them . They were on time, professional and priced well. We…read moreare happy with the materials and quality of work.

They were punctual, knowledgeable, friendly and not pushy about additional sales. I had questions…read moreand I didn't feel rushed.

Super nice and responded quickly to our request for a quote! He was knowledgeable and took time to…read moreexplain the process. We didn't end up selecting them as another company had a lower cost

Very professional,, quick, and courteous. I would highly recommend and I would use them again. They…read morereplaced the torsion spring on my residential double wide garage door and fixed a few other things. Now my door operates quietly and smoothly.

James and Mark were super responsive and helpful. We had some special requests with our garage door…read morewhich they accommodated and worked with us. When the garage door was installed, they showed me how it works and asked if I had any questions! They also had the best price out of 3 other estimates. Highly recommend!

Great work at reasonable prices! Two of our garage door's hinges unexpectedly broke-- we were able…read moreto put a couple new ones in, but wanted a pro to come take a look. In our research, Choice was the closest to us and also the most affordable pricing for a service call. They came promptly, and were able to make the door even more secure than before! And on top of that, replaced the remaining hinges to make sure they were all secure. We feel so much better about our garage now, and when we're ready for a new door, we know who to call!

Appointments readily available. Always showed up on time really great people to work with and work…read morewith top-notch.

Well first called and got Colleen on the phone said she would see if they could fit me in the…read moreschedule today 3/23. Called me back and said the service person would call when finished with job he is on. Called and came replaced the springs and aligned the wires and moved them so not as close to the runners. Replaced the rubber bottom of the door and put a keyless entry on the door. Steve completed the job cleaning around the job and explained any questions. Will use them again. Quality work and nice price. Thanks again Steve!

Have used this family owned business for 27 years Leet and…read morehis sons and the people who work for them are second to none They are superb .. I recently had a very old mid century door replaced . Cody was so helpful and honest and expedited the ordering of a standard door He shoveled my side walk for me and swept out the garage so nicely after he was finished . Prompt , courteous and always professional I strongly suggest/ endorse this business

If all service providers were like these guys .... life would be bliss…read more Needed lowest door panel and hinge replaced They returned my call within a day They were pleasant They scheduled a look -see They provided a reasonable written quote We agreed on an install date and time On that date I got a call confirming he was on way - within the time window agreed Work was completed fully Payment made Who was that masked man?