After an accident, I needed physio for my wrist/ hand/ arm.
I had 16 sessions with Laura.
My sessions where approximately 40 mins, I saw Laura, the actual physiotherapist for about 5 mins.
The rest of the time I was attended to by a clinic assistant * who had a much better bedside manner*
The sessions where pretty much the same each time, was not asked specifics about how things were feeling.
My final session, which was also an assessment, was very dismissive , Laura focused on how the insurance company would percieve her review and whether they would approve more sessions or not.
She told me she would ask for 6 more. * Found out after that she asked for 12. *
I had a fitting for a wrist brace that I had been prescribed, was told that it would take about a week.
I made many phone calls to Choice for 3 weeks after that.
Was given on going conflicting information from Dee at Choice.
Was told that I would be able to pick up my brace when It was dropped off by the brace company.
Kept calling, and could not get a straight answer about why it had been 4 weeks and still no brace.
At one point Dee said " we are waiting for approval" .... I asked from who ? For what?
Was told " your insurance company "
After being told at the time of the fitting that insurance companies DO NOT direct Bill for braces.
I asked why didnt someone try to Ask me about this first.
I told Dee that I was paying for the brace, and that I needed it asap.
Again was told that when the brace was dropped off, I would be called....
Waited another week. Called back, as well as my injury lawyer , who also spoke to Dee. Dee told my lawyer that I had an appt that very afternoon .
I had no idea about this appt.
I called and spoke with Emily, who checked that I in fact did NOT have any appt.
There is a huge lack of communication at Choice. Between staff, and clients alike.
The last time I spoke with Dee, she told me that she would have the brace person call me.
THREE weeks later , I received a call from the brace person, * after my lawyer made yet another call to Choice. * was told that she must have been given the Incorrect # for me, as she left a voice mail message weeks before.* I did not have a voicemail message.
FINALLY after 6 weeks, I am picking up my brace directly from the brace office, as I want NOTHING else to do with Choice.
I DO NOT recommend Choice healthcare in Dartmouth to anyone. read more