I have been a tenant with them for over a year now. I have never been late on my rent. I have had issues with them sending strangers to my house, never scheduling the appointments with me first, or even verifying someone coming to my home. My privacy has been violated, on top of the constant harassment, they have raised my rent because I refuse to sign another lease. Not only am I receiving additional stress from financial pressure, as well as constant traffic from strangers in/ out of my home, the intimidation aspect they try and pull on someone is just appalling. read more

Do not rent from this company. My family and I were impacted by Hurricane Florence and were in desperate need of a new home. We decided to rent one of Choice's properties over at 445 Spring Drive in Jacksonville N.C. The last tenants left that house a mess. The house suffered minor roof damage from Hurricane Florence which led to leaks in both guest bedrooms and the garage. Choice was so inconsiderate when it came down to trying to get that roof repaired. In late October /early November , they sent 4 different adjusters over to the house to assess the damages and all 4 times , choice demanded for someone to be home. (notices came literally 1 day before). The roof didn't get repaired until January 28th Thanksgiving was November 22nd. November 23rd, our refrigerator stopped working resulting in us losing all of our food. I reported it to choice immediately. Around November 27th, they sent repair man #1 out to look at the refrigerator and he said that we needed a whole new unit . I relayed the message to Choice and they told me that they wanted a second opinion. We waited another 3 days for repair man #2 to show up for him to say the exact same thing as #1. They finally decided to replace the refrigerator and we had to wait for Lowe's to deliver a new one. That took another 3 days. Choice didn't apologize not one time nor did they offer to compensate us for lost food. We received military orders to the west coast and had to end the lease early. We've only been in the home for 3 months & a half and Choice charged us over 1000.00 in fees and charges. Stephanie admitted to the carpet having permanent brown stains (which I notated at move-in) but she still expected me to have the carpet professionally cleaned. She also conducted a move out inspection without bringing the move in checklist to the inspection. She dinged us for things we notated at move-in. This is absurd ! People! Save yourselves the headache and rent elsewhere.!!! read more

Old review got deleted. Don't go through Lois Hutchins or Sherry McIntosh, if they are still even at this location, I believe they got bought out by remax. Lois, as well as sherry do not follow their own contract and do not look out for their tenants or buyers. However they probably do NOW, because they got bought out. We never broke the contract. Also we were never late on rent payments. We took care of the townhouse as if we owned it. They are trash brokers and property managers. read more

I lived in Jacksonville for 7 years and stayed in 3 different places with 3 different companies. Choice was the last one I was with and I wish I had been with them all along. There are two big things that were (and are) always important to me: timeliness of service, and being reasonable with the move-out inspection. Shout out to Tammy Brown for being a great property manager, just saying. I never had to wait long for any serious repairs and it was obvious during the exit inspection that they weren't trying to bleed me of my security deposit and then some. For comparison, at the PREVIOUS realty company I had to wait a full 7 days for a fridge replacement one time, and the heat was broken when I moved in (during the winter) because apparently that wasn't something they thought was important to check beforehand. Then when it came time to move out, they refused to even tell me WHEN they were doing the exit inspection, and claimed that because of something I did (???) the entire ventilation system needed cleaning, which was $300 by itself. All I know is that when I moved in, the return filter was matted an inch-thick with cat and dog hair...so I'm certain that issue was not mine. If I ever move back to Jacksonville, Choice will be my first stop. Keep up the great work guys and gals. read more

Absolute trash service on both sides. From the property management side and the realty side they will lie, cheat, and steal. When they advertise 4.9% it's for a reason and that's the service you get. If I had it to do over again I would have just used a closing attorney since I did all the work myself. If I could rate them at zero stars I absolutely would! read more

They found tenants in a timely manner and inspected the home every 6 months. Beyond their most basic function, they failed at almost every opportunity. I had this company for several years and correspondence was poor. Anything from inspections without pictures included, to a renter sub-letting the property with no action on the property manager, I have had a range of problems. If you are looking for a property manager to go to bat for you, keep looking. I can assure you in the 3-way relationship between owner, property manager, and tenant you will find yourself on the bottom rung of the ladder at every point of friction. I have expressed my concerns with Choice Realty to no avail, and have since moved companies. The entire reason I wanted a property manager was for peace of mind in my investment, this was far from the case with Choice. read more

I am a military property owner in Richlands, NC. Choice Jacksonville realty managed my property for about 5 years. All along I believed they were properly managing our property and that things were going well, until we decided to sell our house. Our real estate agent had pictures taken of the property to post it for sale and we were notified of the damages to the property. Apparently, Hurricane Florence had damaged our fence and supposedly our garage door. We were never notified of any storm damage to our property...it was only a year after the storm when our realtor from a different agency was listing our property for sale that we ever found out of any damage. Why was this not discovered during their so called "quarterly inspections"? Turns out, the tenant did email Choice and tell them there was storm damage to the property, but Sandra said it "went to their black hole inbox". Why would any reputable real estate company have a black hole inbox? Our insurance company came out and determined that the large dent in the garage door was not storm related. In fact, it appears that a vehicle hit the garage door. After I provided them with quotes to fix the garage door damage, the property management team stated they would not charge the tenant for the damage. In hindsight I would have never hired them to manage our property. I urge you to find a much better property manager so you don't get stuck footing the bill for repairs that tenants are responsible for! read more

Awful experience. They should be out of business for what they do to young Marines on their own for often the first time. My son rented from them then was deployed. He hired someone who cleaned and took pictures showing it to be left in immaculate shape. Still he was forced to pay nearly 1000.00 while in Afghanistan! They know these young guys have no choice but to pay up even if they left the rental in great shape. Shame on them. read more

As a property owner in Jacksonville, I would not trust anyone else to manage my home. Choice Realty has high standards when working with home owners to prepare properties for rental. There is a thorough inspection of conditions within the home in addition to a comprehensive cleaning checklist. As a property owner, I can respect their policy. I know that my property is in good hands. When repairs are necessary, Choice always works with me to find the right person for the job. If you are looking for reliable, hardworking property managers in Jacksonville, choose Choice Realty! read more

I was just browsing the many negative reviews of Choice Jacksonville Realty and it seems to me that there are a "few" complaints reviewed here, that chose "1 star" (shown above here as a typical review, but I am not reviewing this company at all, since I don't know them. read more

I'll recommend any one and every one to go somewhere else. Very unprofessional rental company to even considered. Your better off renting your house out yourself. If you don't live local your screwed. Only company that requires you to see the house in person in order to rent. Even if you live 5 states away. Put in an application two days ago. Piss poor time management, they decided to call me for last minute info two days later @430pm which I understand for the most part but to have a listing agent call me @535pm about my denial, not any one from the office that knows whats going on. But to have John call me and not have any clue on why and have the man go outside of his job to tell me something you guys do for a living. An for him to even tell me i don't know why they have me calling you instead of someone at the office because they called him to have him call me smh. An yes i couldn't call until the following morning because the office closed @530pm. I'm sure "timing" was everything. All in all, don't waste your time. The market is flourishing and there is 20 more companies in the area who will do a virtual view you know because it's easier for out of state customers and you would think with COVID they would avoid in person. Very inconvenient. Just another honest customer review. Assistant at the office was outstanding when it came to getting rental verification but that's the only good thing out of this. read more

Lois is the go-to agent for property management and real estate. We've been renting out our property in Jacksonville since 2014. Lois has always been very involved with the tenants, and consistently made sound recommendations regarding the up-keeping of our property. In 6 years with choice, while our former neighbors were short selling or foreclosing on their homes, our property was rarely vacant. Now, the time came to sell our home and Lois came through for us, once again, by selling our house in ONE DAY! She even got over asking price for our home! It has been a true pleasure doing business with Choice Realty and Lois. They are prompt, thorough, and honest. I highly recommend this company. Look no further. It doesn't get any better. read more

Sherry is our property manager! She is always good and fast at responding back to things I needed to get done and getting people out to my property to fix whatever I needed. If your looking for the perfect property manager I would go with her! Van Keo read more

Sandra at Choice has been an amazing property manager. She is quick to respond to us and our tenants. They have ensured that our home has been well taken care of and that we only had the best tenants. During the hurricane Sandra took great care to make sure our property was secure and that our tenants were taken care of. I would highly recommend her for your property management needs. read more

I previously have been a customer with this Realty company for quite sometime. I will admit I have gotten behind on my rent in certain circumstances. And i understand that i can be punished with a $42.50 late fee which has been paid. I moved into 367 W Frances St. November 16,2016 at which at that time Sandra Prayer was my PM ( amazing ). Unfortunately she became very sick and had to take time off. Well unfortunately I was assigned Several PM and Finally ended up with a lady by the name Danielle L. And PLEASE LET ME BE CLEAR THIS PROPERTY MANAGER HAS NEVER BEEN IN 367 W FRANCES ST SINCE SHE WAS ASSIGNED MY PROPERTY. WELL UNFORNUTELY MY LEASE EXPIRED NOVEMBER 2017 I didnt sign another lease. I guess it was month to month. So in June I was sent an email that the homeowner's not only refused money that i had applied for thru the HOPE PROGRAM and was awarded. But refused to accept. I received and email to Vacate the premises. With caring for a 3 year old grandbaby that has AUTISM. SO now UNFORNUTELY we had to move. July 29, 2021 we we're out. Now I find out out of my deposit I am getting only 54.00 because I have been charged for Painting the upstairs $ 700.00 which I have pictures of to prove it didnt need it. 8.00 for 2 outlet covers which are 97 cents. 125.00 for a chip in the bathtub. But I have pictures and text and proof that the same PROPERTY MANAGER DANIELLE L HAS NEVER ENTERED THE PROPERTY BEFORE JULY30,2021 So how can I be stripped of my entire deposit. I also was asked via/ text message if I replaced the downstairs floor from the property manager the same day which was her 1st time entering the property at 367 W Frances St. Please be aware of this company and their poor unprofessionalism. It could cost you. Thank you read more

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My impression of Choice from the time of move-in to the time of move-out is far from professional. First of all, Choice does not respect your privacy. This became evident during the application process last May when they mistakenly emailed us a document containing another individual's highly confidential information including his LES, social security number, etc. When we moved in, we were informed that the old tenants were evicted and the house had undergone major renovations such as new carpet and flooring, etc. Despite the "new carpet," there was a strong scent of cat urine in one of the upstairs bedrooms. We also noticed that there was gross, yellowish-brown spackle on nearly every wall in the home and a big hole in the fence that was never repaired. We paid to have the house pressure-washed and to have the lawn cleaned up (poison ivy everywhere.) I should also mention that my property manager seemed to have little availability and took a long time to get back to us about issues in the house (i.e.: dishwasher needed replacing, German cockroaches and waterbugs everywhere, mildew in garage due to water gushing into garage every time it rained (there was no weather stripping on garage door, swarming termites, ETC)). These repairs were eventually completed, but not in what I would call a timely manner, plus every time I actually spoke with her, it was as if I was a big nuisance to her. When I wasn't able to reach my property manager, I had the option of leaving a voicemail or attempting to explain the issue to the receptionist who got my email wrong and had no idea what she was talking about the majority of the time. As far as customer service is concerned with this company, don't expect much. On to the move-out process.... what a NIGHTMARE! Allow me to list a few of the mandatory move-out inspections, services, etc... (these prices may differ depending on the company you choose and the size of your home of course; ours was a 2 story, 3BR) -Chimney inspection $40 (regardless of whether or not you used the chimney... we did not) -Gutters cleaned out: $125 (we opted to use Comfort and Beauty) -Carpets Professionally Cleaned: $207 Stanley Steamer -Spray for pests: $50 -lawn mowed, bushes trimmed, etc: $45+ (Comfort and Beauty) The list goes on. I should mention that my property manager was 30 minutes late to the inspection and gave the okay for a prospective tenant to come view the house during my scheduled inspection. When she finally showed up, she went over the rental application with the prospective tenant in my driveway while I was sitting on the porch steps under the June sun 30 WEEKS PREGNANT waiting for her. After all of this, we failed our inspection and were given a vague list of "to-do's" and told to reschedule. The property manager mentioned several times how busy she was and how much work she had to do before her vacation. I contacted the office for more details and immediately received a passive-aggressive email from my property manager again complaining about how busy she was, etc. I am disgusted with this company and do not recommend them to anyone. read more

0/5. Not military friendly. Won't mitigate landlord/tenant issues. Do not recommend to active duty families, unless you've got time to handle your own issues with them. read more

Very unprofessional. Moved out over 30 days ago. Make a copy of your move in inspection!!! Choice has conveniently lost mine and is trying to nickel and dime me out of my deposit check using items I put on my move in inspection. Book keeping has NO record of my deposit return! Will NEVER!! rent from this company again!! Now, was just informed that they filed an extension on the 30 days. My 30 days was up on the ninth of August. Someone moved into my old residence on 24 July. I am a single preschool teacher. Messing with peoples money is not OK especially since I was a tenant who took care of the home and paid my rent early never had any problems or complaints from neighbors. You're thinking of renting from these people I would advise to look elsewhere. read more

I hate giving out a one, but 9 times out of 10 I've gotten very poor customer service when I had to interact with my property manager. A friend of mine also has the same one and feels the same way. She doesn't respond to emails or return phone calls and for the most part doesn't do what she says she will. When you get her on the phone she acts as though you are the biggest nuisance of her day. If you have a choice, go with another company. read more

Weren't helpful with my problem at all. Didn't even consider or give me a phone call. Just turned me down with no reason. It's like they have no hearts or help for people. Next. read more

Sherry @ Choice Property Management has done a good job of keeping up on the request repairs since we have moved in. The timely responses of the repairmen for emergency issues has been very good. The move-in discrepancy list is slowly being corrected. read more

Horrible customer service. It took them 8 months to fix the AC unit - they sent the same company twice - claimed it was a major deal to fix but once summer rolled around and we refused to pay rent, they sent a company who was able to fix the problem that day and in about an hour tops!!! Their attitudes toward us also changed after that. Horrible company, horrible service! read more

I went through an awful experience- I called about my toilet not working and they called me back or fixed it thank god i had two bathrooms. Then in the hottest months in the summer i went without air! They are very hard to get a hold of and basically did not care when I called. I could not breathe and would have panic attacks at night because there was no air and ended up getting sick. Then they would not give me my security deposit back and I have pictures and proof that it is clean, so they showed me a picture with a little bit of dust on the fan and Lois Hutchins and her husband and Pam all said how would we re-rent this I said because of a tiny bit of dust? But they did not even do a walk out inspection until a month later after i left because Pam never called me back i left so many messages and emails! Then they tried to say I did not mow the lawn when I had someone literally mow the lawn the day I left and they said well the trees needed to be trimmed and they did not mow it in one paticular spot in the yard! Basically no matter what I did they just wanted to keep my security deposit and charge me as much as they could they are charging me almost $2000. If you have had a negative experience with them as well I started a petition please sign it, so we can let the courts and fair housing how they are treating people. https://www.change.org/p/north-carolina-fair-housing-if-you-have-had-a-negative-experience-with-choice-realty-please-sign-this-petition read more

Horrible! If you are a home owner pick another company to manage your home. They are worthless. If you don't care about your home and just want to collect a check then they are great, other wise they will let your house go to crap, they will charge renters for repairs, but then they wont have the repairs done, or if they do, the company that they use to do them does the worst job and they pay them. No one checks to see what kind of work was done, or if it was even done at all. read more

GET JONATHAN STRADER AS YOUR REALTOR NOWWWW!!! So we have loved Jonathan Strader from here since we bought our home a few years back while we were stationed there. He did everything he possibly could for us and was always happy to do it! He took us to SO many houses until we finally found the one we wanted, and he was so so knowledgeable and friendly always. He even gave us a Home Depot gift card at closing! And continues to send us a Christmas card every year! Ugh we just loved him so so much! Last year doing our taxes from all the way in Hawaii at our next duty station we called him bc we had a question about something to do with the land value and he answered right away and walked us through the whole thing! Fastforward to buying a house in Ohio and it is AWFUL! The process is so complicated and our current realtor is ok but Jonathan made everything SO streamline and SO easy! We miss him! Even my husband said how its so different from when we were with Jonathan! Guys from day one this guy has been by our side and if we do move back to Lejeune.. trust and believe we are taking this guy out to dinner and if we sell that property, he will be the one to do it! I recommend him to every single person I know! Now I'll go back to figuring this crap out for this next house... but if we were working with Jonathan.. it'd already be done and we would be in our house... Sorry this is so long, but he deserves it! Stop looking. Use Jonathan Strader as your realtor. read more

I called this company to inquire about a home for rent. The agent was SO rude. Acted like I was taking up her time. Also, I asked a simple question of how many square feet the home was...pretty basic rental info, right? She couldn't even tell me that. She said "Its somewhere between 1200 and 1600. Wow. Thanks for narrowing it down for me. We are going with another rental agency, as this one is obviously not interested in keeping business. read more

Avoid at all costs! Their whole set up is like children trying to run a business. We rented a home from them for almost five years and it was horrible! They'd always blame my rental home's owner for all the problems I had there. I never met the man myself, but I don't believe it was entirely his fault. The whole team (we had four different property mangers over the course of our rental time) are disorganized and unprofessional. They inspect your home every six months with only three days notice. They will enter your home even if you are not present to do so, too. They come under the guise that it's to check for repairs that need to be made, except that they never seem to make the repairs ...even when you had called them months before to inform them of the needed repairs. They lost the record of my payment I made for my dog's rental deposit four and a half years into my rental and threatened me with eviction if I did not pay it in 10 days. After me nearly having a nervous breakdown and pestering them that I did indeed pay it, that I just needed more time for my bank to go that far into my checking history ....they reply back via e-mail that they found it and it was a book keeping error. There was another book keeping error in returning my rental deposit, too. Just an all around hot mess! They run their move out inspections like they're military housing too on a pass/fail basis. Ridiculous seeing as unlike military housing they have a deposit to fix any potential problems. They dinged me on a repair that was made prior to my move in to what I presume was from someone punching the wall. Anyways, it was there when I moved in and I presumed that it was a done repair that I did not need to note on my move in inspection. I thought wrong! They charged me to sand it down, paint over the sanding, and make it "more visually appealing". As well as a $75 administration fee. I've been renting since I was 19 and I have never, ever had to deal with such foolery. Please save yourself the drama and rent from one of the other many property rental agencies in the area. read more

Everything was pleasant until I was about to move out. 33 days prior to the day I wanted to move out I called and asked how much it would cost if I wanted to break my lease because I was going on temporary additional duty for 30+ days. I was told there was a military clause saying that all I would need to provide is a 30 day notice. I found that s bit odd but went with it after confirming once again. Over the course of the next few weeks I verified an additional 3 times about having to owe anything further. The third time they said 20% lease break fee & 20% re-renting fee. Even after getting that notice I agreed...I'm a reasonable man and that made sense even though it was not told to me the previous two times. Fast forward to the day AFTER I move EVERYTHING out of my house...they tell me that not only do I have to pay the monthly rent, I have to add the additional 40% of fees on top of that UNTIL THEY FIND SOMEONE TO RENT it. Are you for real?? Unbelievable. So I still live here and had to move all my stuff back in....they accepted no responsibility not offered anything to assist with my moving fees. In hindsight, I should have documented every encounter I had with them. read more

We had Shirrie as our realtor and she was awesome!! We actually worked with another real estate agent before her who had an attitude and did not serve our best interest. Shirrie is friendly, has exceptional customer service skills, listens to what your asking for and goes all out for you. Shirrie makes you feel valued and treats you like family. We came after Hurricane Florence so it was very difficult finding a rental, especially for an ESA pit bull. We ended up buying a 3 bedroom home in a great neighborhood. Shirrie made herself available and if she was in a training or with another customer, she responded ASAP. She answered all of our questions and believe me not only did I have a lot, my husband did too! I have to admit I was super stressed out in coming to Jacksonville as we are military. I'm sure I may not have always been pleasant but she was so empathetic and really walked us through the decision making processes of renting vs buying, and the whole buying process. If you need a real estate agent, she's the one hands down! Regarding the agency itself, when you work with Choice Realty, you get the team. They are very knowledgeable, resourceful and HONEST! read more

Most worthless home rental company I have ever used. The property managers don't help with anything or get things fixed in a timely manner. An upon move out the term normal wear an tear is not even in their vocabulary they just charge you for everything. read more

I would give this company zero stars if I could. This place is horrible. Property managers are trash, don't do their job at all. Left my home to them in excellent condition came back to my home destroyed and no one held liable. I do not recommend them at all, unless you are a nasty tenant and don't want to be held accountable for destroying homes....if you are a homeowner stay away from this place. When I told them I was taking my business elsewhere they tried to lie saying they had a prospective buyer which was not true and then they kept lying and tried to keep the paperwork that I needed to work with other agencies. NOTHING BUT A HEADACHE read more

I would chose a different company before renting through them, no house is worth the headache and money you will have to pay to move out. Upon moving in we took very detailed notes and pictures of the condition of the house, the carpet was not new, you could tell there was animals that scratched and tore the carpet in one of the bedrooms, reported it to the company along with mold on in the master bath. They sent someone out to PAINT OVER the mold and the repair man told me to just keep the fan on because I take too hot of showers. We had a bowed in ceiling in the garage that the contractor told us he told the home owner it need fixed before he rented due to the structural damage it was causing, two years later and they did not fix it. After two years we decided to move out because our neighbors were annoying and we were tired of not getting what we were paying for with the house. From the time our notice went in they became very unprofessional, became impossible to get a hold of. Replying to emails after the close of business so we could not contact them. Giving us the run around on every question. We paid for professional cleaners, carpet cleaners, pest removers and chimney inspection upon request from them and they still "failed" us. Received a list from them that had repairs that weren't fixed prior to us moving in. Said the carpets were destroyed and needed completely re done, well makes sense means how we lived for two years with a toddler and they weren't new carpets, charged us a $300 DAMAGE FEE for the carpets, after I already paid a security deposit. Fast forward to TWO MONTHS after move out and we get an email saying they just finished our inspection and we now owe them another $600 after the kept our whole security deposit. I don't mind not getting my deposit back, the minimal repairs we made needed fixed, but to be charged after we already moved out and ended our contract is ridiculous. Need less to say,after renting from multiple companies for over 5 years, this is the most unprofessional, greedy, only in it for themselves realty business I have ever rented from. They should really look into the people they hire to do business for them. Save yourself the headache. read more

THANK YOU CHOICE REALTY!!!! Im extremely thankful to this company for providing my family with a beautiful home and exactly what we need. Our property manager Joe Wallis has been helpful whenever we call and attended to an emergency AC unit problem with patience and efficiency. I would recommend this company when renting or buying a home. read more

I havent had time to sit down and actually write a review on this company. But I planned on it , and here it goes... I have rented from choice before paying $1300 a month rent and I have never had not one payment late as a single mother. I hired their companies when I did the move out to clean my home professionally and did not receive any deposit back other than a $375. I'm not really sure why because I was not told that I had done anything to the home to cause me to only get that much money back other than a $10 light bulb and that's what they charge when you have a light bulb missing. I also was charged for not having a chimney cleaned that in my lease it simply said, fireplace is not to be used in this house. This was 2 years ago. I didnt ask any questions, but looking at these reviews, I think maybe I should if rented from Castro again. I never had one problem with them. Now, let me jump to April 2017, I decided to rent another home from Choice, as a home I wanted to rent was listed under them again. I asked property manager could I have my professional cleaning taken out of my deposit this time as I was going through divorce and custody battle and in no position to come up with money up front. She kindly said yes. This was a 950 deposit. I had a door my son was playing trying to get to a friend (cheap wood) and caused damaged. I bought a new door at lowes for 179.00. And paid someone to put it on. I had no clue it was put on wrong. I agree I should be charged for that to have installed correctly. I think that should of come out of my deposit. Also, i had their company come and professionally clean and was told there was a window left open causing moisture, my daughter is in college , noone has slept in that room in over 6 months. I am 100 percent sure the cleaner opened the windows to clean them. But I was charged for that ? My daughter had her dog at my house on a Saturday one day she was home from college and I had no idea of it. I was told it chewed on baseboard , I should be charged for that. If I had of known, I would of fixed. Also, charged for mini blinds that in garage that were not there when I lived there. The property manager not once listened to my concerns or made adjustments when I spoke of of my concerns. We actually were getting a little heated over the phone. Not worth it for me. This left me with another 397 balance on top of my 950 deposit they took from me. I had the carpets professionally cleaned , pest professionally sprayed, house professionally cleaned, through their companys on purpose, so they would be satisfied. I could of cleaned myself, or just walked away from it all and not cared. I have been making payments as I do not want my credit ruined over the pettiness. Truth is, I purchased a home, and I would of bought through them if I had been treated as a loyal customer . We are all going through trials in our life. I was going through a rough patch in my life and I know that doesnt matter. But i do my best to do right by people. I also would like to say when I walked in to make a 100 dollar payment on the 397 balance. I seen my property manager who looked at me with disgust. And never spoke. If thats how you want to run your business, It will not get far with reviews like this and bad attitudes. You can still be professional. I am in there making payment not running away . I have purchased a home through Remax , closed in July 2018. I sure wish I could of bought from Mrs. Lois, as I think she is a awesome person, thats on a personal level. Business is business. I will now mail my payments, so I never have to walk in that place again. 197 left to go.. what goes around,comes around. read more

My husband and I rented through Choice Realty and even though we always paid our rent early and over they were consistently rude to us, even though we were always pleasant to them and never caused any problems. While we were currently renting it was hard (if not impossible) to get ahold of the land lord on big problems with their AC unit and dishwasher that we did not cause. I will never give my business to these people again, there was not a single pleasant experience with them. read more

If I could give this reality office 0 stars I would. Rent from someone else!! We have nothing but problems since moving into a house from them. The house doesn't look like the landlord put money into fixing it at all. It looks like toddlers finger painted the walls. There is even paint on the floors and doors! The floor is this cheap, thin wood looking stuff that has air pockets everywhere. The bathrooms have wallpaper that the landlord just painted over. And the best part, this place has ants. We sprayed ourself but the problem continued so I called Choice Reality and they said it was our problem. How nice of them. Why bother renting if you have to pay for the homeowner responsibilities? My husband and I have rented a few houses in the Jacksonville area since he joined the Marines and never ever have we had a landlord that cared so little about a house. When our lease is up, we will be moving again! read more

This review is based on 3 years of a active rental agreement with Choice Realty, Property Manager JOE WALLACE, from 11/2014 thru 11/2017 (Address 109 Creekview Dr) a two bedroom Duplex, 1024 sq.feet. Move in cost was $595.00 first month rent and $595.00 last month rent (not to be used as last month rent ???). Plus a $300.00 Standard move in deposit and a $300.00 non refundable Pet Deposit. A total of $1,790.00 was paid in full on the day we moved in. We also had to pay a $250.00 deposit with Duke Energy to have our power turned on and a $250.00 with the City of Jacksonville to have our water turned on.. A total of $2,290.00 was needed for the first month. However, the day after we moved in is when the true facts about Choice Reality and the true colors of Property Manager Joe Wallace came to light. Mr. Wallace based his operations of Choice Reality under one rule and his model for that rule was as follows; ..... Even though the need for repair of something was known, IF YOU CAN NOT SEE IT BROKEN, LEAVE IT ALONE AND DO NOT FIX IT, LET THE NEED FOR REPAIR FALL ON THE ONE THAT FOUND IT BROKEN. "For Example" I didn't know that the toilet seat was broken until I sat on it and seen that it was broken, and I didn't know that the GFI Outlet in the kitchen didn't work until I pluged something into it and found that it didn't work, and I didn't know that the hot water faucet didn't work until I tried hooking up my washer to do my laundry and that every wall inside the appartment was painted with flat white primer ceiling paint that came off the wall when we tried to wash the wall that should have been washed prior to our move in. When we moved in we found 48 things that needed repaired, most of witch that were found as hiden repairs as noted in the "Example List" above..., that Mr. Wallace allows in order to save Choice Reality and the propery owners allot of money. During our first week of occupancy of this prperty, we filed a complaint with Choice Reality listing all 48 needed repairs with a 163 photos. It took Mr. Wallace 2 years before we finally acknowledged that a complaint was filed and for him to come to the property with his camera on behalf of Choice Reality LLC., so he could pretend that he is doing his job, but he quickly learned that there are 2 people living at this location that are protected under the ADA, Amirican Disibility Act. We lived there for 3 years and had to make all or are own property repairs, we saved all Home Depot receipts and bills regarding all property repairs inside and out, for roof leaks, pressure washing mold off outside siding, ect, ect, witch includes all repairs requested in our complaint that was filed back in November 2014. We gave a 30 day notice to Choice Reality that we are vacating the property. We hired a cleaning crew to clean the property and on day 26 of the 30 day norice Mr. Wallace came to the property and took the keys from our cleaning crew and ordered them off the property. Mr. Wallace is now refussing to give the people that are protected under the laws and rules of the ADA, back any of the money that was put down as a deposit $590.00 & $300.00, stating that the property was not cleaned, noting that he only allowed 26 days....... Please attach this review with our complaint that was filed back in November of 2014. Please let this review be a warning to all consumers that plan on renting from Choice Realty read more

I would give 0 stars if I could. This is the worst property management company I have ever dealt with - and I have lived in 8 different rental properties. The property manager is the worst. He is impossible to get a hold of, and does not respond to requests quickly (if at all). He never introduced himself to us until we were moving out, and gave us the asinine checklist of things we had to do. When we had our fireplace inspected (which is one of the required items) we found that there was a child's toy stuck underneath it. The inspector told us that if we had used our fireplace more, we could have burned the house down from that catching on fire. And no, we never had one child enter our home the entire 10 months we lived there, so we know it did not occur while we were tenants. This company is UNPROFESSIONAL, CARELESS, and DIFFICULT to deal with. And I haven't even talked about how much they harassed me when I gave our early move-out notice when my husband got orders. So add NOT MILITARY FRIENDLY to the list. read more

Truly wish I could give this company 0 stars. In the process of managing my property for 2 years, Choice changed managers on me four times. I dealt with the following issues, they gave my call phone number to my tenant and who then begged to paint rooms different colors and asked for a pet, which was not allowed. My home owners association and neighbors complained about late night parties my tenant was having and Choice told me it was just a misunderstanding and my neighbors were unreasonable. I was also sited by the homeowners association several times for my tenant parking on other property, something choice didn't want to deal with. After a year I found out my tenant had a friend that wanted to buy the property, we wanted it sold and were forced to rent, she inquired with Choice and Suzie the agent told them, "It's a rental for them and they are interested in selling" During the review of the home two leaks were found, the agent decided they "Weren't that bad" and should just be watched. I was never notified a year later i had a 900 dollar bill to fix dry wall and replace a rotten door jam. When the tenants moved out they had defaced one wall with writing, those pictures were not sent to me it was my new selling agent that informed about it. I asked Choice to get an estimate for repairs and without authorization they had someone paint it. If you want to manage your own property and pay someone to ignore you and act as an agent for the tenant on your dime, hire Choice realty. read more

Avoid renting from this company at all! If there are repairs that need to be done to a property of theirs( and you as the renter offer to pay for the damage) they would rather one of their owners do a crappy, rigged, job to the property and charge you what they feel the damage costed. No itemized list at all of prices for materials used, even if you request it. They even expect you to pay cleaning fees when the rental has to be torn apart to repair it after it has been vacated. Also, if you are a month- to-month renter and you don't give them a WRITTEN 30 days notice( even if you tell the property manager to her FACE that you are moving out), they instead flip the script and give you 30 days notice to vacate the property, then still charge you the next month's rent. If they have your bank account information, each month they will try to take the money out of your account for the rent, well after you have left the premises. They also never did an inspection of the property I stayed at for the 4 yrs I lived there, which I think is highly unacceptable! Properties hardly ever get better over time( especially mobile homes in this area) so they shouldn't expect those types of homes to hold up to wear and tear with no inspections whatsoever. Also, If you set up a payment plan to pay off the damages to one of their properties( and you don't use your bank account you set up with them anymore), make sure you keep a copy of every cleared check, Money Order, etc. you send them. Otherwise they have a habit of trying to claim they didn't receive your payment. read more