Get em in/get em out, bare-bones clinic where you can always get an appt but doctors are far too…read morerushed & small waiting area is always jammed beyond capacity. I won't return due to 2 issues: sent me to a terrible specialist so i have to restart the whole 6 month process & the awning outside the clinic is home to a hundred pooping pigeons & never cleaned. Feels like a 3rd world clinic!

My 5 year old son had a persistent cough for 3 weeks from a cold and flu. I called the clinic at…read more7:30 AM on a Saturday and was told that there was currently no wait time for walk-in. The receptionist was very kind and helpful. We got there around 8:30 AM and was seen by a caring doctor within 10 minutes. This was super helpful because most clinics don't open until later on a weekend and our GP was away until Wednesday. Thank you to the awesome doctors and receptionist at this clinic!

This time I had an urgent ultrasound sound test. It was the fastest procedure since I moved to…read moreCanada. I saw my family doctor at noon (2F) and she booked my ultrasound test at 2pm (1F) in the same building. In the 2 hours, I got call from lab staff about full bladder preparation and other call was appointment confirmation from the specialist (3F). These people collaborate so well and very efficient service. Lab room is very clean and new.

This review is for the pharmacy only. It's located on the ground floor, street-side on Hornby. I…read morewas looking for moisturizing eye drops (non preservative) in preparation for an upcoming cataract surgery. The pharmacist was friendly, insightful, and helpful in making my choice.

What a horrible clinic. After checking out their website and creating an account, I went to their…read moreonline portal to arrange an appointment. Despite requiring an in-person visit, the only choice was by telephone. So, I agreed to that. On the day, I talked with the doctor and he said I'd have to come in (I know) and see him. So, I tried to make an appointment. The portal was useless. So, I called the front desk through the "make an appointment" number. No one answered. I left a message. I never heard back. This place sucks. Do yourself a favor and look elsewhere for a medical clinic.

Slightly confusing to find the clinic, especially considering that I'm at the Marine station all…read morethe time. When you take the stairs beside Starbucks, the first clinic you see once you hit the 2nd floor is the one you're looking for. It's not clear because they share space with Kore Chiropractic - you know you're in the right place if you see the Kore logo. When you pass through the doors, the Kore receptionist is on the left and the medical clinic receptionist is on the right. I've only been there once so far, but I didn't have any issues with either of the receptionists I dealt with as opposed to other reviews. I even had a good laugh with one of them about how the office was hard to find. Dr. Cubra was amazingly kind. I felt a little bit rushed, but who can blame GPs for their time constraints. And he was admittedly patient with all my questions, even those I asked him as he was on his way out the door. After meeting with him, I felt I was finally on my way to a solution for my shoulder pain. Thanks, Dr. Cubra!

This clinic used to be good when it had better doctors. Since it got bought by foreigners, it has…read moregone way down hill. I cannot get the prescriptions I need - the clinic says - they don't have a record. Or - we can't find the record and you need to come back in for a reassessment was the latest problem. A reassessment for something that is cosmetic? Dr. Jordan Sugie and his dermatologist will scam the government by submitting something that was unnecessary given I had the prescription many times in the past. Every time I have an appointment with this clinic they are rude. Sugie rude and so is the dermatologist who are colluding together against the government and us the taxpayers ultimately. So what they are doing is charging the government of Canada extra unnecessary charges and scamming tax payers. Furthermore, I mentioned this in the clinic and left, and asked for my entire medical history I got a letter of Dismissal. I fired them the day before. Good riddance.

I called in hoping I can be seen to get a referral to a specialist, unfortunately it never…read morehappened. The guy that answered the phone was very rude and sounded so annoyed from the get go. I explained to him that i am in a lot of pain and needed a referral for a specialist. He said the doctor will call you tomorrow. So I cleared my schedule and waited. 30 minutes pass from the time the doctor was suppose to call and nothing. I called the office and no one was picking up, or it would go straight to voicemail. After some back and forth, the doctor finally called and she told me that I can't give referral until I see you in person. That's understandable, but the guy I called initially didn't mention this at all. So I wasted my entire day because the idiot from the office doesn't respect my time or the condition I was in, either that or he isn't as informed as he should be... Had he told me from the beginning that you'll probably need to be seen for a referral and that won't happen until September-ish I would've been more understanding and went to an ER instead, but that didn't happen instead I was needlessly in pain for 2 extra days. Avoid this place. Go to Mount Saint Joseph ER, they were wonderful.

I have always had excellent service here and pleased to finally have a family doctor. highly…read morerecommend

I booked an appointment through phone call, and that person took my PHN, my dob, and my name. Next…read moreday I called to modify my appointment, was told there is no appointment under my name, and upon searching my PHN it was attached under another person's profile. It is not acceptable as a clinic to make that kind of error, how can anyone trust them to handle private health records is they can't even do the appointments right? Very disappointed with their operations.

Being a patient at Simply Wellness Kingsway location since 2017 has been an amazing experience all…read morearound. My family Dr. ( Dr. Kamath ) at the clinic is amazing, although I am sad to know he is retiring and moving away in 9 days. The medical office assistants are kind and helpful, and the clinic manager has been amazing. All of this has been a very welcome change, especially since my last experience of 10 years + with a different very negligent Dr. and abusive receptionist. Hats off to Dr. Kamath, Monica and the entire team at Simply Wellness Medical, Kingsway location.

Hands down the best doctors office I have ever been to in metro Vancouver. The waits are…read morereasonable, the doctors actually seem to care, and the office itself is clean and modern. They also offer a number of tele medicine options since the pandemic started which has been incredibly convenient.

Wow! Great doctors,…read moreunfortunately you have to get past that lip-stick wearing pit bull they call a receptionist. Would it kill that woman to smile just once? I know I'm asking for the moon to ask her to just "pretend" once that she cares about the patient's well being or their needs. She needs to find a new job because clearly she is not a people person. There must be plenty of unemployed people with personalities out there who would gladly smile and make a patient feel welcome. I don't need her condescending attitude so I am going to find another clinic to go to. Too bad because the doctors are pretty great.

This clinic is a disgrace to the medical community. They refused care to me because I couldn't…read moreprovide parental consent as I am under the care of MCFD. Usually when this arises they would just allow my social worker to sign it but they refused.

I used to come here any urgent matter after work. However they stopped to accept walk in patient…read more Online booked patient only. Don't waste your time here.

Hi, My son was not…read morefeeling well , so after checking the website https://southvanmed.com/ we went to superstore medical clinic around 9.30 am. Being a new imigrant I didn't know that doctors are on vaccation. So I was confirming from a front end desk. There is lady whose shift was there on 24 march(chinese or vitnamese) with grey hair/white who checks appointments with doctor not phsiotherapy one. Lady yelled at me and she talked so rudely and told us can't you read and see there is no doctors today. I talked softly but that lady shouted on me and my son. We are new, I asked lady to tell me her name she told do whatever you want. So I am just writing this review so that people or doctors must know how there staff is behaving with patient. Staff is made to help not to shout on them. Even I work for customer services we handle customers pateintly and guide them properly , we dont shout like this. And we cam with a hope. Fisrt they ask for pateint and when pateint is there they dont deal properly.They should have some atticates and show respect to newcomers. And I want to take action against her, if front end desk lady have problem she can sit at home but take out her frustration on pateint. My son was scared seeing her behaviour.

Says no appointments needed on their window but if you go inside the front door is locked and they…read moremake you call them and then answer the phone and talk to you through the glass and say they don't take walk-ins. Which is in violation of Canadian access to Medical Care Principles.

Try to see a doctor because I just found out I'm pregnant and he told me I'm calling the wrong…read moreclinic. They don't deal with this Wtf ??? To go to a hospital. I call bc woman hospital and they told me I need to see a doctor in a walking clinic first. I called back and they just put me on hold for 10 min and didn't say anything ( moved recently to Canada and don't really know how it works and they were not helpful at all)

I find it hard to believe that a for profit care company, like Well Health, is allowed to operate…read moreunder the Canadian Health Act and I plan to complain until I put them out of business. The doctor I had for yearsretired and her patients were assigned to a doctor here. I have worked in doctor's offices and the only people more incompetent than the staff are the doctors. Staff (that they are inusufferably rude goes without saying): 1. They never answer the phones and their phone menu is long and incomprehensible. I have waitied for up to 3 hours and no one ever picked up. The only way to book an in person appointment is by going to the clinic, and the only availability is for a telephone appointment. When I finally did get an appointment during Covid I waited online in the office for 20 minutes, when I reached the rude receptionist, I was told I was 4 minutes late and I would have to reschedule. I thought she was joking, so I laughed, 'Next', was her reply! 2. They lost my chart, well, really only most of it, but it was probably in storage. They only had a month out 40 years. Hmmm and how is this storage area sorted? This is the kind of place that could forget someone in an exam room and find them dead the following week. 3. One question per appointment. They cut you off, if you try to skirt this rule. You can book online for telephone appointments. 4. The doctor assigned to me is appropriately named Dr.Ho. When I am lead to the examining, I pass Dr.Ho and more than once I have seen him playing a computer game. The other exam room is empty. Still I wait 20 minutes for him to walk 20 feet to my exam room. 5. The first time I met Dr.Ho, was following a trip to the emergency room. The results of my pain and subsequent scan had not yet been shared with me. I was discharged to my family doctor. I watched as he read through the report and pronounced "Oh my God it's huge," he held up his hands like he was holding a small watermelon and sort of grinned. I had no idea what he was talking about. "What's huge?" I said. "What is IT?" I asked. "Oh," he said distractly, as he continued to look at his screen. "I guess it's an ovarian tumor?" At that moment I wanted to get up and leave but I needed medication. I looked at him and said, "I know your pretty new, but you have to work on your bedside manner." He gave me a pain script and said to call if Cancer Canada didn't get in touch. I walked out in a daze, I didn't know what to think. Was I going to die? He gave me a script for over a hundred pain meds (wouldn't get away with that these days) and I waited. The good news it was benign, the bad news was that I spent 2 weeks in utter terror until I had surgery. I will outline the various problems I have had during my many telephone appointments: -Zero compassion and frequent scolding for trying to slip in one more thing. -Googling as you speak and not having a modicum of knowlege about basic things that even I, a civilian know about. -Failing to prepare for appointments, by reading notes ahead. -Being so stupid that he told me I had Somatoform Syndrome (his opinion) which is a psychiatric condition in which you invent symptoms, ya know, like heart attacks and multiple fractures because he refused to give me medicine for osteoporosis, despite my having been on it when I lived in the states. I've broken 12 bones in 2 years as a result. -Calling 3 metatarsal fractures midfoot, that kept me in a cast for 2 months, my broken toes. -Failure to refer, which I have only found out when I end up showing up for an appointment with a specialist. -Failure to call in prescriptions. Especially concerning when you have vivid pain such as a broken bone. Or telling you he can't give you any more pain pills and that I should try biofeedback. If someone has had success with biofeedback to treat the pain associated with a broken hip, I'd be shocked. I'm 66, if I was going to be a junkie I would have started earlier and I shouldn't have to beg when I hurt. -Failure to call on a scheduled appointment or, calling hours after the appointment. -Calling the next day, when you had an appointment the day before and then telling you it's your fault. Or better calling the next day when you spoke to him the day before and he didn't remember. -Reading his opinion directly from the Google page I already have up on my computer. I have lived in many countries, including this one before it was sold to the highest bidder. Build the infrastructure, ya know, like healthcare, before you invite the world to come. I can't tell you how many times I've been behind someone in emergency who is a sponsored grandmother, who has just arrived from India, speaks zero English and has never seen a doctor. As a former resident of the US, who always had very good insurance, which I paid dearly for, I defended Canadian Healthcare until I'm blue in the face. On my 65 birthday I received my Medicare card from the US, I guess I'll use it.

I went into the Kerrisdale Medical this morning about 9:00. I have used this clinic previously. The…read morereceptionist was very pleasant and gave me a 10:30 appointment. I went back in time and was taken in at 10:40. My hearing in my left ear was very poor and likely was a wax issue. Dr. Nicholas Steinberg saw me and confirmed minor wax in my right ear and wax blockage in my left ear. He offered two options and I chose flushing with water. Dr. Steinberg flushed out my left ear and removed all of the wax. My hearing was fully restored. He also gave me instructions to put oil in my right ear as he did not recommend flushing it because the amount of wax was small. I was very pleased with the friendly approach by the receptionist, getting a fairly quick appointment, the lady who showed me to the room and Dr. Steinberg. I will most certainly continue to use this clinic for drop in issues such as today's. Barry M.