Wow! Great doctors, unfortunately you have to get past that lip-stick wearing pit bull they call a receptionist. Would it kill that woman to smile just once? I know I'm asking for the moon to ask her to just "pretend" once that she cares about the patient's well being or their needs. She needs to find a new job because clearly she is not a people person. There must be plenty of unemployed people with personalities out there who would gladly smile and make a patient feel welcome. I don't need her condescending attitude so I am going to find another clinic to go to. Too bad because the doctors are pretty great. read more

This clinic is a disgrace to the medical community. They refused care to me because I couldn't provide parental consent as I am under the care of MCFD. Usually when this arises they would just allow my social worker to sign it but they refused. read more

I have been going there for about 10 years or so and michelle is the best receptionist ever.You idiots who put her down have no idea what she has to deal with on a daily basis.You have a crowded waiting area and she has to determine who is next in line the order everyone has to go in.You dummies who go their once and shes not smiling its becasue shes a proffesional she has alot on her table everyday why does she have to smile is it in her contract to smile at everyone who goes through the door.Do you smile at every person you see,no you dont if a person is curteous and friendly she will smile like anyone else.Maybe she was having a bad day or wasnt feeling good herself. Anyway that clinic has done everything including dr meyer basically saving my life.Determining i should goto hospital as i had colon cancer he has always helped me but he left for the hospital so sad , but do not put the clinic down they are there for you that is their job if you dont like it fuck off. read more

Humilliated instead of helped Dr Meyer made sure of that. He had me describe the symptoms of my condition, history, and treatment in a rushed way to respond with "I don't know that medication so why don't you go find a doctor who does, and feels comfortable prescribing it". I explained it was common, and that it's available in Canada(I'm an expat) so there should be information on it. He simply responded with, "well, I'm not familiar with that, but you can look into it if you want". He was facing his computer the whole time, so I suggested google might have more information in case it's not in his system. He did a quick search, and opened up a shady blog or website where people could get the medication illegally shipped from who knows where. He said "you can get it from some other country following the tricks explained on this site", with a very sarcastic tone. This was disrespectful in a way I've never experienced, so I told him I wasn't trying to do anything illegal, therefore that's not an option. I then explained that I was taking time off of work for this appointment, so I'd appreciate some help with what I had described. Meyer just responded with a big smile "Well, I can't help you so bye!", and he just walked out of the room and left me there. This is the worst and most humiliating experience I've ever had with a Doctor or health care. Dr Meyer, has no manners, or ethics, and should understand boundaries for how he can talk to a patient or anyone. Patients are people who need help, not a source of easy money that people like Dr Meyer can kick around. read more

It's pretty hit or miss. It's okay if you have a one-off, walk-in issue. But if you require any long-term care, you are better off going a few blocks down to Denman Medical. My mom and I have been going to this clinic for the better part of 20 years and so they have the bulk of our medical history. Had to transfer out recently as I've developed some long-term issues and it was recommended that I get a family doctor who can keep an eye on them. Loved both Dr Nedds, always a pleasant experience. I saw Dr Meyers once or twice, but I remember my mom complaining about him too. And about Michelle...she's been great in the past. Awesome memory, she can identify regulars on sight. Didn't really have an issue with her until I tried to get copies of the said medical record. I was told to send an email request and that she would get in touch when it was ready. Haven't heard back since. That was over two months ago. I'd follow up but frankly I didn't appreciate the vibes she was sending me last time I was there. And I appreciate that 20 years worth of medical history isn't the most fun thing to deal with but really, if you make the move to go with digital records then surely there must be a way? Really disappointed as to how this was handled and that my medical history is being kept hostage, as it is. read more

The fastest walk-in service I ever had in Vancouver. I only waited for about 30 minutes or less, the doctor was very friendly and so was the front desk staff. The office is clean but not super fancy, and to be honest I will take short wait time over interior design features any time. read more

The worst experience ever!!!!!!!!! My dad had INR blood prescribed from their clinic, the first time I got the result after 4 days, there were 3 times I never get phone call about the result at all. I call them , they seldom pick up the phone. This time I called for result and they said they would see what they can do. Do they know INR blood test should be notified on the same day of the test or at least can't wait for too long? Do they know that could put somebody's life at stake? So irresponsible!!! There must be a place to sue them! read more

The receptionists were really nice, and told me I would have to wait 40 mins to an hour- which was accurate. I was going in for a problem I've had for years and I always worry about stepping on the doctors toes because I know what I need. The doctor listened really well and gave me some good advice. His phone kept going off but he apologized. He talked to me about my acne and although he was clearly busy, I never felt rushed. It was quick and easy. read more

I just got back from this medical clinic and had a great experience! The clinic opens at 9 AM, so I figured it would be best to show up a little early, to avoid as much waiting as possible. I arrived around 8:50, and there was only one other lady with her daughter/friend. (I was silently cheering! I have gone to a few youth clinics before and there are usually about 6 or 7 people in line this close to the clinic opening.) The receptionist opened the doors a couple minutes earlier than 9, and we filed in. Check-in/registration was super quick (it was my first time there). I took a seat, grabbed a magazine, and barely reached the table of contents before the receptionist called my name. I was showed to an examination room where I waited less than 5 minutes. Dr. Meyer came in, smiles and all, asking me the reason for my visit. Seeing as my "issue" is very minor - an inflamed bug bite - our appointment didn't take long. Dr. Meyer was very knowledgable and friendly, and I was out quickly. After I left the clinic, I checked the time on my phone and it was only 9:08! Amazing! I have gone to some clinics at opening hour and the first patient doesn't get seen until around 9:20... To be fair, my reason for the visit wasn't very serious or needed much time, and it seemed like the lady before me didn't have anything major either - considering her time with Dr. Meyer was so quick. So, I could have just been lucky with the timing. But I am happy that I was! I will definitely be back here if in need of an examination for something minor. read more

Knowledgeable and nice doctors who listen carefully despite the challenges of working in a walk in clinic. I have been to a few walk in clinics downtown and what set this one apart was Michelle, the receptionist, who is appreciated and known by name by regular clients. I have noticed so many unhappy, bored looking reception staff at this type of clinic and so the atmosphere in this one was immediately different. Also the wait was not long, which I appreciated. read more

I used to go to Stein Medical Clinic but just had enough and tried this one as it is close to my house. I had never considered it as it looked very small, and old.. I wish I did because I had a very good experience. I saw Dr.Nedd and he was super nice, interested to learn about me and attentive. The wait time was short, the receptions was very nice. What else one can ask for. read more

This was my first visit to the clinic and I couldn't have been happier although I was quite sick. The receptionist was warm, friendly and very helpful on registration. Everyone who came in or left said good-bye to Michelle by name, and she knew many of the people by name as well. Dr. Keiyo Nedd was the doctor who looked after me. He was friendly and compassionate and gave me a prescription for my sore throat. I am pleased to say that I have to give this clinic 5 stars. In a city where you feel like a number or a bother everywhere you go it's nice to feel welcome and important. read more

I have been going to this clinic for the last 5 years and will continue to do so. I had never have any issues with any of the doctors there. Dr Nedd is the most friendly doctor I have ever met. I really appreciate how he never belittle my medical concerns and puts me at ease with his warmth and care. I'd also like to give a big shoutout to Michelle, the receptionist. She always goes above and beyond to make your visit as pleasant as it can be. From the first visit, she remembered me by name, instead of another face. On a particular busy day, she helped take notes of the patients' concerns to speed up each visit. I am so lucky to live so close to this location! read more

That office is professionally run by receptionist extraordinaire michelle....had a few appts with dr kaiyo.....want to wrap him up and take him home with me....doesn't pull any punches sez it like it is and very compassionate....nice eye candy too read more

This clinic is closed half of the time and you can't even book appointments. There is always a wait and some of the doctors don't really care except for Dr. Kaiyo Nedd and Dr. Kenford Nedd. If you are planning to do see doctors often, I wouldn't recommend it. read more

Had to stop in for something unexpected recently while in the West End. The woman at the front was so lovely. I also really enjoyed and appreciated the physician I saw. He was able to answer all of my questions, he was really polite and kind and he helped me sort out what I needed. Not too long a wait the day I was there! read more

I would like to share my experience with this medical centre. I am a PhD student and working for my paper for around 10 hrs per day. On March 2011, I went to see the doctor for consolation on what kind of supplements I need to improve the health of my brain and body since I have worried to overuse them. I didn't aware that my MSP card was expired at that time. The assistant in the front desk checked my MSP card ( because she usually do that first) and arrange my visit without saying anything ! The result turned out that I had to pay $100 for asking some questions on supplements I need to take! I am a student yet, if I had knew I need to pay, I would not have seen the doctor for these questions which cost me $100!! Today, I planed to visited the doctor for consolation on my neck problem felt uncomfortable to pay for $100 and voice it to the assistant. The doctor came out and asked me to go without any explanation!!!! I said you didn't convince me that I should pay the money. The doctor said: you have to go and find another family doctor. My point of view is that although I have the responsibility to know the expiration date of my MSP card. The assistant also has the responsibility to let me know that I have to pay for the visit. Beside, the doctor didn't explain anything, did want me to even speak, and just asked me to go! I have to complain here because it is an unfair experience for me in Canada. Otherwise, I cant fall sleep. and I want more people knowing my experience and how the assistant and the doctor deal with situation in my case. read more

First time here today, great clinic , receptionist was very professional and kind . Not much of a wait time . The the doctor made me feel very comfortable, he was very attentive, kind and professional . Can't ask for more from a walk in clinic . read more

What a fantastic clinic. Everyone there is so friendly and helpful. It honestly has a community feel rather than a hurried medical office. Dr. Lai and Dr. Meyer are great. read more

We were visiting Vancouver from the States before boarding a cruise to Alaska. We had been in British Columbia for a week and I continued to get sicker. Finally, went to find a walk-in clinic. Honestly, this one is not much to look at on the outside so I went back to the hotel and checked the Yelp reviews. They were spot-on! Michelle, the receptionist is amazing. She is so kind and makes you feel you are the only patient there. Waited less than 20 minutes and this was on a Saturday. Dr. Nedd is so interesting, concerned and nice. Felt I was given excellent care and if I lived there...this would be my clinic!! read more

First off, the first reviewer is exaggerating. Dr. Lai and Dr. Meyer are not great, they are ok. These two doctors try to get rid of you as fast as they can and don't give you proper attention. The only good doctor at that clinic was Dr. Nedd, who would actually listen to you, but he left as far as i know. If you want to find a good doctor that will take good care of you and will try to help you find the cause of your health issue - go to a different place. Gotta say that their receptionist Michelle has always been very helpful. read more