!!! ATTENTION !!! NTB Cedar Hill - TOTAL SCAM JOB: Botched…read moreAlignment, Lied About Parts, Zero Accountability, Crooks! - AVOID!! Took my fiancée' 2019 Toyota 4Runner to NTB Cedar Hill on 2/7/25 for a simple alignment. And not only got screwed, but also robbed! Right from the start - pure neglect and incompetence: * Empty bays, and no one at the desk. Kid too busy scrolling his phone to notice two waiting customers. * Techs looked a bunch of kids horsing around instead of working. * They didn't even bother dropping the skid plate - a mandatory process to properly access the cam carrier arm bolts on a 5th Gen 4Runner TRD ORP for camber adjustments. Lazy hack job from the start of which I was observing from the lobby as a mechanic myself. About an hour later, they hand me the spec sheet at my request to review. Almost nothing was actually aligned. Most specs untouched (still bright red), and only two "adjustments" they did make, threw the whole front end further out of alignment, causing unnecessary stress on suspension/steering components. (to my fiancée's vehicle mind you, not my own this is a major no no!) I call it out. Desk guy Jordan ask me "oh they didn't tell you?" and calls the hack of a tech in. Tech starts spouting nonsense: "You need upper AND lower control arms, bushings are shot, front shocks bad. You got a lot of miles.." BULL. Even if any of that were remotely true (it wasn't), it wouldn't explain a completely botched alignment Indicated on the printout. An older employee there noticed and literally asked the tech, "Why is everything still red? You didn't align it?" Tech raised his voice disrespectfully, not taking accountability for his incompetence, and defensively saying he did! pointing at the one thing he touched. Jordan offers a measly discount. I still got gouged ~$90 for worse-than-nothing "service." I Pull out of the lot--steering wheel cocked hard right, steering tight and heavy. ( in an abnormal bad way) They made it dramatically worse than when I arrived. (Vehicle arrived tracking straight as an arrow, and only needed adjustments do to suspension level, nor malfunction, neglect or worn-out parts) I go back in, politely ask for a refund for my troubles, Jordan flat-out refuses: "Nope, can't do that. It's warrantied--bring it back." Siding with his hack of a tech. Disregarding entirely the fact I've made it passively and respectfully clear, I am a very competent mechanic, I know what I'm talking about here. (I know every inch of my vehicles as it's a hobby and passion of mine. they change tires, I build high performance quality off-road vehicles for hobby). Hoping they would have integrity and at the LEAST. Just refund me, since you made my vehicle worse. I didn't need their so called mechanics uneducated "opinions". I simply needed an alignment machine for a simple adjustment. Dude had the gall to add, as I'm about to walk out internally fuming "But you really need to get those control arms though..." While lying to my face, insulting my intelligence and refusing to fix their screw-up. When I voiced my concern my vehicle was made worse, rather than caring to investigate his team's incompetence, his reply was simply "well.. I don't know about that, I didn't drive it before so.." a complete LACK of integrity, and basic respect for a customer! Monday morning I take it to Allstate Auto Care in DeSoto--reputable shop (alignments) that did flawless work on my previous leveled 4Runner years ago (which was older in year and higher in milage). Full alignment + free comprehensive inspection. Verdict: Zero issues! Bushings great, control arms solid, shocks great, truck in excellent shape overall (as I already knew--I'm the primary mechanic). Alignment done very well! no drama, no upsell Bullcrap. They even respected that I'd handle my own upcoming recommended maintenance. I asked, did ya'll happen to have trouble adjusting the control arms or getting it properly aligned at all? to which they replied - Nope! Everything went smooth! All is good! You won't need to come back for that at all anytime soon! As I left the 4R tracked beautiful straight, all the tension had relieved from the steering wheel. Bottom line - NTB Cedar Hill is a disaster: * Untrained, disrespectful kids masquerading as techs * Deliberately incomplete work * Shameless lies about "needed" parts to scam money * Zero accountability--won't refund even when they clearly worsen your vehicle * Management that backs incompetence and arrogance over customers They've NO desire to "make it right" If you're mechanically inclined, you'll spot the Bullcrap instantly. If you aren't, they'll happily ROB you blind while gaslighting you. DO NOT GO HERE. Save yourself the headache, money, and risk. Plenty of honest shops exist--find one that doesn't treat customers like idiots. (Attaching Allstate's clean inspection report--proof they lied about every "bad" parts.)

Went in for an oil change 4/22/25. I was told that my brakes had a little squeaking noise, and…read morethat it would be $39.00 to remove the tires and spray a brake cleaner on the brakes. I agreed to the charge; however, once I got ready to pay the charge changed to $39.00 per axle. Oh, and also, I told him that the tires had not been removed as I was told. He went and looked at the tires, and said oh, he didn't have to remove anything, he just sprayed the brakes. So, back to the charges, once the job is done, you just throw in a charge twice as much!!!! Had the manager not been there to quickly take off $25, it would have been a problem. I will go back, because it is very clean, but if the workers knowledge does not improve, I definitely won't be using the Cedar Hill location on Beltline Rd anymore.

Caught a flat due to the police neglecting to clean up behind an accident on 67. Was only able to…read moreget to C S LEE TIRES for my location and without any hassle they took care of me even though they were closing. Much love and appreciation. Thanks

Would not recommend them at all. Service walking in was like " what do you want "…read more Very disrespectful and my alignment is all messed up.

When I called they were Rude and impatient when I showed up I got the same treatment as if, how…read moredare I walk into a shop and think I could possibly get work done the same day! I was ONLY ASKING!!

Nick and Ash are WONDERFUL! I'm very pleased with the service I received-these guys know their…read morestuff! Did not try to oversell me on anything and very knowledgeable about my car and what it needed.

LoL. I parked my in back by the automotive department so I could take a short cut to get to…read moreelectronic department. All I see a long lines of cars waiting to get service. Only one person moving around in the bays.I go in and customers all with angry looks on their faces. Someone is chewing out the cashier. She said she been waiting 4 hours for a oil change. Another customers walk up and said is my car finish yet? She began yelling that she had been here all day. Everybody in waiting room looks miserable. I laughed and shook my hood as I walked to electronics section.

Ordering tires is easy and has not been a problem. Ordered online and messaged for pick up. The…read moreinstall/mount is a nightmare. Went down twice to get the tires mounted. 2.5 hour wait minimum both times. Never again. You can pick up the tires and have them mounted elsewhere; my suggestion to avoid the headache.

100% recommend!! My tire blew out on the freeway close to Midlothian. I called Emerge Roadside and…read morehe showed up fast. I'm so so thankful as I moved here from out of town and didn't have any family to call for help! Prices are very reasonable considering it was late and freezing out.

From the owner: Emerg Roadside delivers reliable roadside assistance in the DFW area. Service designed to meet your…read moreneeds. We provide a wide range of solutions to keep you safe and moving when unexpected issues arise such as: flat tire change service to auto lockout service. Our team works quickly and efficiently to get you back on the road. Emerg Roadside take safety precautions before and while performing tire service, jumpstart service, battery service and fast fuel delivery for you to reach your destination without delay and damage free. Our commitment is to ensure your experience is seamless from start to finish.

This is s great place to take your car. Great customer service. The mechanics are extremely…read moreknowledgeable . They have that ole school feel. They clean your front windshield and check the air in your tires. Matt is the Bomb.com