needs decent customer service and ability to submit timely information to home office so policies…read moredon't cancel.

I was with this Denise Elliot for 5 plus years while I lived in Durango and all I can say is She…read morewill take your money but will hold your refund and pay outs for as long as She wants I moved out of state 5 months ago and I have yet to receive my refund I would never do business with Her insurance company Ever!!!

Top Notch Agent and a very qualified staff. Whenever I have any questions or needs, Jay Hwang or…read morehis staff is more than helpful and always makes me feel like I made the right decision in working with them. The office is convenient to go to and P.S. the remodel looks great!

was a loyal client of Jay's office for years and trusted their judgment and professionalism…read more Unfortunately, that trust was misplaced. A change to my policy made by Jay's office was submitted, indicating that I was married when I was not. At no point was I contacted beforehand to discuss this decision or its implications. The consequences were significant and extremely costly. What troubled me most was the lack of accountability afterward. I never received a call from Jay to discuss what happened, acknowledge the issue, or apologize. My final interactions with the office were dismissive and unprofessional. Mistakes happen. Accountability matters. Based on my experience, I cannot recommend this office. Update 6/18/26 As far as "the information given when the policy change was requested".. I never requested to have my marital status changed. My partner moved in and I took over payment of her vehicle insurance. That was when someone, unilaterally, made the decision to change my status to married. There was never a conversation. Furthermore, your comment insinuates that I said otherwise and am not telling the truth. To be clear, I am no longer your client, you are welcome to use that clause to hide behind, which is the exact reason I left. Accountability seems to have been lost in your business plan. One more fact I would like to mention, if I did in-fact, give you information that would have supported a change in my status, why didn't it come up when you were under oath? That seems like the appropriate time to share such prudent documentation??? When the judge asked you, your response was nothing remotely close to what you said in your response to my review. Maybe it would help to read what the judges response was? Just help jog the old memory .... " The Court heard directly from the State Farm agent in Durango to the extent and saw documentation to the extent that State Farm, when Mr. Glover asked to combine their policies -- or to combine Ms. Banks' automobile with his coverage, that one of the few choices available to them was married, although there was a single box blank that could have been checked. There is no evidence before this Court that Mr. Glover indicated, when attempting to combine policies, that the parties were, in fact, married and that it should be a married policy; rather, it appears to be something that was done at State Farm and in their office. Well, it's unfortunate to see the continued lack of ownership and that the response given was deemed appropriate.

Arial was a wonderful help on my new policy for my motorcycle. It didn't take long, and the rate…read morewas do able. Thank you, Jim S.

I've never dealt with someone so completely unprofessional as Wendy Most. We've been insured with…read morethem for years now, spend roughly $12k annually with houses and vehicles and zero claims. Had a policy review with one of her employees early January and added glass coverage to all of my vehicles. 2 weeks later try to make a simple glass claim to be told coverage was not added as a vehicle inspection was required. I was never told this. She lost my business over $280. She then has the audacity to call me and lie twice in the first 45 seconds saying she never received my emails as she was on vacation and denied that one of her employees relayed she approved me switching to another agent when I expected her to call me and work a solution. She only called as I opened a Colorado Division of Insurance complaint. She lied on that response as well. Switched to Denise Elliott and amazed at the difference in competency and professionalism.

All of the people here are so nice and helpful. Anytime I've…read morecalled, I always get an answer/never a voicemail. I've never had such pleasantry from any company, more especially an insurance company. Highly recommend!!

Everything went smoothly. The claims process was very…read morestraightforward and easy. Thanks!

On a Saturday Labor Day weekend, my boyfriend and I bought a car out of state. My boyfriend did not…read morehave car insurance at this time and of course they will not let you drive off the lot without it. In the mix of hours of calling the 1800 number for Statefarm and no answers I finally reached out to the emergency number of Le Grand Jacks office. No joke within 20min we had insurance in our hands! Not only was it a weekend it was a holiday, and Le Grand Jack was the only Statefarm associate that helped us immediately get insurance and off the lot with our new vehicle. Anyone in NM who needs a Statefarm rep should use Le Grand Jack!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: NM-6746249, AZ-6746249

Would give 10stars if I could! Barbara and Zach are so pleasant, helpful, professional, personable…read moreetc.

I worked with Barbara Sanchez on getting a Life Insurance policy and she was very responsive and…read morevery helpful on getting it. I would highly recommend Ben Mortensen - State Farm Insurance. So, for those needing an insurance policy please give them a call.

A big thank you to Mr. Lucero who stuck with me while I had him rearrange my auto policy quote to…read moreconsider every conceivable option. I felt like the person who directs furniture movers to try that couch over there...no there, no turn it around. Can you try it upstairs?? Much appreciation for the superb service and the end result: a perfect policy for my budget!

I was shopping rates for insurance when I found Trudy Goldsmith State Farm, the rates and discounts…read morewas very good. Every staff member treated me with respect and was very friendly!! Excellent service. Then I made an appointment with Trudy for my retirement, she is very knowledgable and was very good and took the time to explain each detail where I understood it. I highly recommend Trudy Goldsmith State Farm Agency!!

I've been with this company for years! Never had a problem until this year. I receive a monthly…read moretext message with the amount I owe every month. I usually text back (Charlene) with which card or bank account to use for paying that amount. Ihave text messages to prove this. They NEVER accept partial payments. I always pay what I'm told. I pay a little over $600 per month. This month, during the holidays, I get hit with a $950 bill out of no where. Naturally I call to find out why. I was told I made a partial payment back in July (even though they don't take partial payments) and the balance had been rolling over every month. I asked why wasn't I told this back then or in the past 6 months that I've been paying my bill. They said they have no control over billing. Apparently, this is the billing departments fault. Not once was I told there was an additional balance for 6 whole months!!! They basically said it's not their problem. So I had to come up with $940 during the holidays and right after I lost my sister. They took no accountability for this mistake. I was only told they don't have control over billing. It makes no sense. Even Charlene said it wasn't right but she couldn't so anything to help with the mistake they made. I'm now looking for other insurance. Buyer beware!! They'll mess up your bill and throw their hands in the air. Charlene was nice in apologizing but it didn't help me at all.

This agency is crooked and should not be in business. We had State Farm homeowner insurance for…read moreyears until our agent died and our policy was switched to this agent. The first thing she did was increase our premium $800. Then she sent an incompetent "inspector" to take pictures of our property because we are supposedly in a restricted area. This "inspector" didn't even get out of her car to take pictures from the road, then stated that our roof needed to be replaced. Our home is 20 years old and in excellent condition, and the property is beautifully manicured. The roof has 40 year architectural grade shingles in excellent shape, with at least another 20 years of service left. We tried to get this agent to come see our home in person and she wouldn't even drive over to take a look, saying "it's up to the underwriters". We talked with our neighbors and other insurance carriers and found out State Farm is looking for any excuse to drop home policies in Colorado because of supposed "high claims". Fortunately, we got bundled insurance (home and 2 autos) from a better A+ rated company for a much lower premium. DO NOT TRUST THESE PEOPLE! They won't even refund the money they took out of our checking account.