Not a GREAT COMPANY. We signed up in August 2020 and weeks later our agent sold her, ALLSTATE CALLS it, "BOOK OF BUSINESS" to an agency 59 MILES FROM OUR HOUSE. NOBODY TOLD US. Now we are up for RENEWAL and I prefer to go into our "what was" LOCAL ALLSTATE Office, nope CLOSED UP SHOP. I call another Allstate Agent, Chris Osburn who tells me she sold and he will not take on our account because we were sold to another agent. Chris Osburn says that he has to pay his employees and would not make nothing off our account and his broker says that he doesn't have to take on an account if he doesn't want to. When I asked, what If we cancel our policy and then sign up with you, Chris said that we would have to stay away for 4 months, otherwise the other agent would get the commissions off our acct. THE KICKER TO ALL OF THIS and the reason for the negative review IS OUR previous agent who sold her BOOK OF BUSINESS is none other than CHRIS OSBURN WIFE, EMILY OSBURN. The REAL REASON I feel and if this couple was HONEST is probably because I had my 1st at fault accident in 28 years. Coincidentally we were sold weeks after that accident happen. So, think about this as you move forward with securing insurance for you and your family. Do you want to do business with someone that will sell you off and WON'T even give you the courtesy of telling you because you experience a hardship? Let that sit there for a bit. Chris didn't even tell me it was his Wife, I had to do some searching on my own and had Allstate confirm it.
NOTE: PER ALLSTATE I HAVE A CASE FOR FRAUD &/OR BUSINESS ETHICS AGAINST BOTH CHRIS AND EMILY, WHICH I'VE FILED. To FILE A COMPLAINT FOR FRAUD or ETHICs with Allstate call: Allstate at 800-255-7828. In addition and what I am doing is making a huge decal to put in the back of my SUV WINDOW to refer people to read this REVIEW on GOOGLE & YELP if your doing business with Chris and/or his WIFE EMILY OSBURN. Why didn't they just sell our acct to a local agent? There's 3 of them within miles from our home in GOODYEAR. No, from what I learned today they sold it to the highest bidder (59 MILES AWAY). They could careless about us as a FAMILY. read more