If you're a commercial customer you don't want to deal with Kyle or this company. He will gladly…read moretake your money and sign you up, but if you have any problems, questions or concerns he refuses to respond or help you. Half the time it takes days for a response. Most brokers will pick up the phone and help. Kyle can barely get an email response out. We deleted a vehicle from our policy and added a new one and our auto policy doubled. We now pay more for 1 vehicle than we were paying for the 5 previous vehicles. His only response was "will you added a new van" I have asked repeatedly why added a van and removing a van doubles my policy price and all I get is the same response. I'm not adding a Rolls Royce. $900 a month for 5 vehicle before now $1904.83 monthly with the change. Help me make this make sense. NOPE he's no interested. Thanks for your business, but I got bigger fish to fry. Bad business. Just horrible.

Wow!! Rude and not helpful. Go any where else. Plus the rate were much higher then elsewhere.read more

I'm so glad I found Dana years ago for insurance. She helped me figure out the best plans for my…read morehouse, my car, and my mom's car. It's great knowing I don't have to worry about being taken care of each year because she always checks to make sure we have both the best coverage and value.

Thank you, CJ, for taking the time to address my concerns during such a difficult situation…read more After struggling to get answers from my claim adjuster, I called State Farm feeling frustrated and unheard. CJ completely changed that experience. She listened patiently, took my concerns seriously, and thoroughly documented everything in my claim file. For the first time, I felt like someone genuinely wanted to understand what I was saying instead of rushing me off the phone. CJ went above and beyond, and her professionalism, compassion, and attention to detail gave me confidence that my concerns were finally being acknowledged. She restored my faith that I'm in good hands. Thank you again, CJ, for providing truly above-average customer service.

Steve is so helpful, he works hard to ensure you have the right policy. His staff is also so…read morefriendly and there to help whenever needed.

From the owner: For those looking for affordable, complete insurance coverage without all the hassle of comparing…read moredifferent policies, finding a proven company, or getting calls throughout the day with quotes, you need Schaller & Thomas Insurance Agency. Based out of Peoria, AZ, this fully licensed independent agency is known throughout the area for their dedication and commitment to always putting their clients first. Schaller & Thomas Insurance Agency offers a wide range of packages and policies for individuals and businesses. Whether you're looking for life insurance or you need business insurance, their team of experienced agents will build the right policy for you.

If you have Allstate covering your home you may want to get prepared before making a claim and…read moredealing with their "process" or lack of. The way they handle their claims may differ in each state so please be aware this has only been our experience to date and applies to our dwelling in Arizona, so your experience may vary. The first thing I learned is that Allstate does not subscribe to Arizonas laws on the books when it comes to protecting homeowners in the state of Arizona. While Arizona aims to protect its homeowners from insurance companies only acting in their or their shareholders best interest, companies like Allstate regularly try to get away with as much as they can to try to protect their bottom line and do not subscribe to the "spirit" of the laws as they are intended often choosing to walk in what they consider grey areas where there may be room for interpretations. Below is a list of what we have dealt with and most if not all constitute violations of "good faith" guidelines and laws on the books. Check to make sure your adjuster or adjusters are licensed in the state you reside. We have been through 4 now and not one of them have been licensed in AZ. Keep in mind there is some ambiguous language around whether they are on salary or not, etc. The fact of the matter is your adjuster likely is not fully aware of the laws in your state. This makes for the rest of what happened to us make a little more sense but not excusable as we pay Allstate to act in our best interest through our premiums. Delay of payment - at some point in time they will draw a line on living expenses and then try to gate how much and how often you are reimbursed for your expenses. At first they will reimburse once receipts are submitted without delay or question. As the expenses begin to add up over time (repair work and contractors being what they are, notoriously slow) they will begin to make everything out of pocket, and then have to be approved, which will go from days to weeks and then cross the line into a month or more. When they cross this line, keep track because in AZ the law says they now owe you interest on those payments made late. The level of "proof' in the form of documentation for the expenses will increase. If you are displaced and they place you into an approved hotel. Know this will only be ok for a very short period. This is another "good faith" violation. If you should need a kitchen or other amenities because you have pets or kids etc. and get an Air BnB you may be required to book that yourself. Make sure you keep the "rental agreement" signed by both parties with the agreed upon rate and ALL rental language. They really could care less and may even state they didn't get it after you send it several; times (another violation of Good Faith especially if it involves multiple adjusters). What they want is again to delay the reimbursement and make it as difficult as possible to get the money you are owed on the policy you are paying on. The will be ambiguous about what they reimburse - This is yet another red flag and "Good faith violation". It is not until after you have submitted receipts for meals, mileage etc. that this problem will likely arise. Things like, do they reimburse for alcohol at dinner, how many miles is considered excessive or food expenses based on a weekly or monthly average until they deem it excessive .Then they will want itemized receipts. Something as simple as a BBQ dinner may be deemed excessive because of the cost for your family and only a portion of the cost will be reimbursed. They will have other adjusters call and record the call using interrogation methods to try to intimidate you into recanting some expenses under the guise of fraud prevention. Who in their right mind wants to commit insurance fraud? Yet they will accuse you of it in order to slow payments and require documentation to back their suspicions. Be aware as these adjusters may not be licensed in your state either because these are "specialized" mitigation adjusters. These are just a few of the methods they use to show you are in good hands from mayhem when, let's just call it out, they are the ones causing the mayhem. If it comes to this, keep spreadsheets and timelines of everything as well as documentation because it's time to let professionals handle the case. It will be costly but you will be in much better hands looking out for your interests and making sure you are protected from mayhem .

Absolutely the best in service. You won't find anyone better. Customer for 25 years. Top notch…read moreservice! Always willing to go above and beyond to help. My young adult kids stated, I can do better than Bob (price wise). No pressure from me (live and learn), but I simply asked before you buy-- at least schedule a sit down appointment to talk Bob! Shortly after, I was congratulating them on their new Allstate policy.

I have been insured by Dan Firth's American Family for a while now and I have no complaints at all…read more He is more than willing to answer any questions I have and always let's me know of option that are available that will help me in a multitude of ways. He never tries to force me into anything I don't need, but is always available or always gets back to me when I am in need. Dan Firth proved to be extremely helpful when I needed my windshield replaced and also when my tire blew out on the freeway and I was without a jack. I have been with American Family from a young age and I would definitely recommend Dan to any age group.

I will work with the Dan Firth agency FOREVER! They always go over and above in helping me…read moreunderstand my policy and options as well as getting me the best price possible. I trust them with all my insurance needs and highly recommend them to all my family and friends.

After 4 years (my fault) I realized that Kirk Borg had been overcharging on my homeowners policy…read more He added 1000 sq feet to the reported size of my home in order to overcharge, $330 PER YEAR. When I brought this to their attention, they flatly refused to make the correction and issue a refund. In 4 years with them I had never filed a claim. One word for them, crooked. Do not purchase with them, check the other companies, they are all less expensive. Borg is under investigation by the Arizona Insurance Commission. If you are a policy holder with Borg, check your policies carefully. The number of errors on my policy was staggering, from the HVAC system, to the roof composition, to the number of bedrooms and baths, and the big one 1000 extra sq footage. RIPOFF

I can't praise Laurie Cason at this agency high enough. Her assistance and help when I needed was…read moremuch appreciated. She went above and beyond to help me. If you're looking for an agent with integrity, I suggest you contact her.

Heather is amazing!!! She's has years of experience and is very passionate about educating others…read moreabout what insurance coverage you need. She saved me 50% on my home owner's insurance and $57 a month on my auto with much better coverage!!! She is always quick to respond to my questions! The only regret I have is not making the change sooner!