I am so thankful for Monica's help in marketing and securing a quick sale on our home! I was very…read moreselective in who I wanted to have help me with the sale of our home since I have experience as a real estate agent. Monica is an excellent communicator. She was responsive and has stepped right in to help make the whole move much easier for us! I highly recommend Monica, she will handle your transaction professionally.

From the owner: Buying or selling your home is a major milestone in life that should be memorable for all the right…read morereasons. Dedicated to exceptional service and focused on ensuring the best possible results, Monica Nicely is here to help along the way. A longtime resident of the Roanoke Valley herself, Monica's local market knowledge sets her apart. She prioritizes your individual needs as her client and from there, works to offer guidance, insight, and direction in what can traditionally be a complicated process. Just know that whenever you need a hand, Monica's more than happy to be of assistance. Get in touch with her to discuss your personal real estate goals!

Kris's knowledge of Smith Mountain Lake helped lead us to the perfect choice for us. Once we made…read morean offer, Kris's local contacts and his willingness to help us arrange for contractors and inspections was greatly appreciated since we were out of the area. Kris's expertise in the local real estate market, combined with his deep understanding of the community and its amenities, made the entire process smooth and enjoyable. His ability to provide valuable insights and recommendations ensured that we made informed decisions every step of the way.

Kris was a great realtor. He was patient, knowledgeable, kind, resourceful and professional. We…read morewere matched through my job relocation program. He stuck with us through the end, the 1st buyer backed out at the last minute. Kris helped us navigate through the ordeal. We listed the home again, the house sold quickly. Very appreciative of his awesome service and experience. I would highly recommend Kris.

I've spent my energy, money, and time meeting with Karen and exchanging documents for her to help…read morewith the sale of my property. Karen Kryzanowsky whom was supposed to be marketing and selling my property for the past 18+ months couldn't even send me the correct address and listing for my property when I questioned her about it last week. When I asked as to why I have NOT received a single offer over 18+ months of being in business with Karen, Karen gave excuses to why my property wasn't receiving interest. I simply asked to see the listing which I could NOT find on any search I made. Karen insisted she could see it. However, when I used common search engines to see my property listing, the listing was nowhere to be found. I made recommendations to help market the property on multiple commonly known real estate websites. Karen insisted it already was being automatically marketed on those same websites I recommended from the time she listed it on the MLS. It was NOT. When Karen finally showed me the property she could see but I could NOT, it was the wrong address being marketed by a completely different agent. Since this incident, I have neglected to work with Karen and plain and simple, if you would like for your property to actually be listed and marketed, I would NOT recommend Karen to anyone in search for Real Estate guidance or services.

Karen was a very pleasant person on the phone, I had found a property I was interested in and Karen…read morewas nice enough to meet our daughter at the property and show her around, I'm an out of state buyer but our daughter lives in Virginia. I also loved that this was a woman's owned business and that it's a veteran owned business, highly recommend

I have worked with Berkshire Hathaway HomeServices Premier many times over the years. Though each…read moreagent has their own unique strengths, each has shown that they will go above and beyond what is expected to represent their client. They are a staple in the Roanoke Valley and have one of the finest reputations in the area, which is well deserved. I would gladly refer any one I know to Berkshire if they were buying or selling a home. I have no doubt that they would be satisfied with their experience.

KRIS LAYELL went out of his way to communicate with me, the other agents involved, and the title…read morecompanies to insure a smooth closing. He also kept me in mind when he heard about a washer and dryer for sale because he knew it would help my budget. I appreciated the fact that he really listened and responded to what was important to me. I would definitely work with him again should the need arise in the future and highly recommend him.

My husband and I were in the process of looking for a home in a brand new area. It didn't pan…read morethrough but Rene was so informative about every detail that I knew when we were ready we would call him. Turned out our landlord said she wanted to sell the home we were currently living and she was going to sell it herself, we love the house and immediately called Rene. Even though she didn't list it he worked very hard with her and helped us get everything that was required to get completed. We closed in 30 days and I've never been through a smoother process. I am so grateful for Rene & Kerri I would never again do this without Rene.

They are the team you want ! Selling or buying they've got you covered! From their knowledge to…read moreexperience they are all amazing!!!

From the owner: We are a locally owned and operated family team with RE/MAX. Together we offer over 50 year of…read morecombined experience, helping home buyers and sellers get successfully from one door to the next. Christy has been in the industry since 1991 and leads her family team featuring her husband, their son, his wife, and their daughter. Each is full time in the business to ensure our client excellent service with proven results. We believe our longevity, experience, and expertise are what will make the profound difference when working with our team.

My daughter was the first time homebuyer and utilize on a referral from a very reputable and…read moreupstanding realtor in the Richmond area to use this organization, especially the realtor named Adrianne Kendall. She was unethical. She was extremely passive aggressive. She was rude. She was not helpful and gave my child more anxiety than was necessary as the first time homebuyer. You should have support , encouragement and someone that's looking out for your needs because you represent them and she did none of that, we feel like she has been so unethical that there is something shady going on in that office that they are pushing relentlessly to use their lender, pushing to use their title company and then trying to sabotage the situation. They were terrible and I would never recommend them to anyone in the Salem Roanoke area.

We had many issues as the realtor resigned while looking for a home so we had to go with another…read morewith the company. We had a home inspector chosen but some how the brother of the owner inspected the house. My husband didn't realize it was him until I saw the signed email for payment. The realtor apologized and then he stated he would return our money but that didn't happen. When we moved in we had HVAC and Septic issues.Last but not least the $600 in repairs that was for fixing issues was never sent to us or repaired by the sellers as they promised. They kept saying they couldn't find the check. They do shady business and I will never use them again and will advise others to choose someone else.

As clients we feel they didn't have our best interest as sellers. Seemed more concerned for buyers…read moreand their realtor. Allowed buyers to be insulting and disrespectful to us and our home. Office staff and broker were rude and made disparaging remarks towards us. Lisa Seifred would yell and hang up phone. Kit Hale sent hateful email disparaging us. They canceled listing with no legitimate reason. Mr. Hale did not forward in a timely manner a signed copy of cancelation of listing. We had to call a few times before receiving it. It was preventing us from hiring another realtor. They made an extremely hard time more stressful than it was. Would not recommend MKB or Leah Hedrick. She did not advocate for us, her clients

I would not recommend this firm at all. My experience was unnecessarily stressful and unproductive.read more

February 8, 2026…read more This is a warning to any landlord considering having your property managed by MKB Property Management. Robyn Smeltzer with MKB gave a good presentation and I trusted her, so I listed my home with them last year. I received an e-mail from MKB stating they had a well-qualified applicant and the home was rented. It has been a horror to say the least. MKB and the tenant created a war zone between themselves. Nothing went right but it was at my expense. The tenant was not a well-qualified applicant. MKB did not bother to vet the tenant. This tenant has been in Roanoke Co. general court, Roanoke City general court, and Salem general court. Her actions ranged from assault and battery, grand larceny, traffic court, and entering a house to commit grand larceny. MKB and Robyn Smeltzer clearly did not vet this tenant. Over the course of about 4 months, there were about 30 work orders. The tenant became so angry with MKB and called code enforcement, and I ended up caught in the middle. The tenant summons me to court. I live in Michigan. Robyn appeared in court not to represent me although MKB is my property management company but to represent themselves. I was blind sighted in court. I had no idea the tenant had been without water in the shower for over a week. Also, MKB charged both me and the tenant for the same repair. The judge awarded the tenant a judgement. Of course I had to pay for it. MKB did not take any responsibility for their actions. The tenants moved out of the house. Robyn at MKB did a move out inspection, I am missing window coverings and a few other items. She is pleading stupid now and refuses to give me a copy of the move inspection and the move out inspection signed and dated by the tenant and a representative from MKB. I have spoken to her broker, Ed Smith on several occasions, again a lot of promises and no actions. Now the only thing they are asking me to do is to sign a lease termination. BE AWARE OF THIS COMPANY. THEY DO NOT PROVIDE THE SERVICES YOU WILL NEED AND WILL MAKE YOUR LIFE A LIVING HELL!!!! Chris Aikens

I highly recommend Amanda. She is very knowledgeable and passionate about real estate and is always…read moreavailable to guide clients through the buying or selling process. Amanda is a great asset to have on your side!