Great service and very friendly. Helpful and did great job all around…read moreExplained everything did and results and didnt rush to get done and leave.

When we needed to update our homeowners policy at the same time Jackson was becoming Sumser, Jenna…read morewas on top of the situation and made the transition painless for us. Excellent customer service!

Cindy's office came highly recommended and they did not disappoint. Not only was Hannah…read moreresponsive, professional and thorough, but my new State Farm policy is saving me hundreds over my last one.

I recently switched State Farm agents to Ms. Shumakers office and have been dealing with Ms…read more Margaret Newcomb. She is the type of representative that makes my decision to switch agents the right move. She conducts business in an utmost professional manner and is just a pleasure to work with. Ms. Newcomb is the type of employee you want representing your office.

No One returns calls ? After 5 years as a customer, I'm extremely disappointed in the level of…read moreservice I received. As a 65-year-old newly retired customer, I reached out to explore options after downsizing to one vehicle (a 2016) and switching to liability coverage. What should have been a simple request--removing a car and providing an updated rate--took nearly a week and i sent a 2nd request.to get an email response. However, once I submitted my cancellation, I suddenly received multiple responses in a single day. That inconsistency says everything. Customer loyalty clearly doesn't matter here. If you need timely communication or basic responsiveness, this is not the company I would recommend.

I would like to mention Chris from Kilgo. he stepped in and stayed on top of a problem I was having…read morewith roadside assistance. he was friendly, helpful and consistent. I highly recommend them for any insurance needs you have.

We've been with Paul for over 20 years and at every turn over a wide array of requests Paul and his…read moreamazing staff have not only flawlessly delivered, but always made us feel like we were their most important customers. In an era when customer service is too often seen as an afterthought for many businesses, Paul and his staff are throwbacks to a time when customers were the sole focus of what they do. Just superlative in every way. The best.

Great customer service. They are very proactive in calling and checking in and responsive when…read morecalled. I would highly recommend them.

Hunter was well informed and gave us more than enough information to make a good decision. She also…read morecame out to meet us since my husband was busy and that in itself was above and beyond. After going from a corporate job go self employees healthcare was the biggest worry, Hunter was able to relieve the worry in many ways.

Ruth Lastfogel is saving us more than $3,000 per year for combined home and automobile insurance…read morecompared to what we were paying to Amica last year!

Charlie has not only been a great agent but also a great friend. I started with Allstate (Charlie)…read moreat the age of 16. He has been a true friend and professional! My father also a Allstate customer and friend to Charles Sigman. We both trust and confide in Allstate and Mr. Sigman. Thanks for 34 years of protection.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been working with customers and helping them with their insurance needs for over 28 years.

I didn't have a terrible experience with this office until I moved out of state & could no longer…read morebe a client. After calling my insurance company about questions, they told me in no uncertain terms that the Rice Group was not doing what they were supposed to & that the RG wouldn't allow the insurance company to help me with the things I was asking for. I sent a frustrated email to Brady Rice, explaining my frustrations. I got a return call from Brady stating he had these plans for these things but had never shared these "plans" with me. He refused to let me talk, told me he was being stern with me as if being a white man gave him the right to speak to me, a woman, anyway he felt he wanted to, & he refused to let me speak. He continuously threatened me stating "he would just cancel my insurance & then I wouldn't have any". It was as if a woman confronting him with displeasure ignited a psyco response & his only thought process was about punishing me for daring to cross him. If you are a woman, do NOT use this office, if you ever do something Brady Rice does not like, or state your unhappiness, he will do his best to punish you & make you feel small.

From the owner: The Rice Insurance & Financial Groupread more