Excellent service, one agent (Shane) to handle everything, instead of multiple people in multiple…read moredeprtments (my prior insurer). Great rates - Shane was patient and knowledgeable.Thank you

I shopped around with five different insurance companies, and State Farm (Shane and his team in…read moreparticular) were by far the friendliest, most patient, and refreshingly free of the pushy, stereotypical sales tactics. Shane took the time to answer all my questions thoroughly and kindly for over 30 minutes. As someone who's usually cautious with large businesses and insurance companies, I was pleasantly surprised by how comfortable and confident I felt working with them. On top of that, the three times I called during business hours, a real person actually answered! No waiting or endless phone menus! The customer service was outstanding, and I also left feeling confident that I got a fair, reasonable rate. Highly recommend, and thank you, Shane!

Bryan is extremely knowledgeable and very good at explaining very complicated things (like…read moreMedicare) in an easy-to-understand manner! His no-pressure approach really takes the guesswork out of making health insurance decisions...recommend without reservation.

Bryan Gay is absolutely top notch. Medicare, Medigap, Advantage Plans, Supplement Part F, Part D…read moredrug coverage and the mountain of paperwork that came with it was impossible for me to decipher. Bryan broke EVERYTHING down into easily understandable language and answered all of my questions. He was patient, extremely professional and I immediately felt a huge weight lifted off of my shoulders after working with him. With regards to Bryan's integrity; he came to the realization early in the process that in my particular case (under age 65 with special circumstances), that I would be better served obtaining coverage that he could not offer to me at this time. Instead of "closing up shop" as he knew there would be no sale; he made sure that I understood all of my options, knew what other questions I should be asking, and continued to answer the questions I had until he was sure I would be able to navigate the system on my own. I highly recommend him and he will be the first person I call when my status changes.

I had them do my taxes in march and they were nice they told me to wait 3 to 4 weeks for my return…read morewhich I never received. So I called them and they said I never paid them but I had the receipt and so I brought it in. So they never actually sent in my taxes because they thought I didn't pay which I paid directly to the owner and when I went back he never came out of his office to apologized for his mistake because he was the one to finalize everything. So my taxes got sent in late. The other staff was helpful and I appreciate that, but not being able to even face me and apologize is sad.

Clifton Coger did my taxes for the year of 2018 and did not mail me my tax documents. It is now…read more2020 and I need my documents to file for this year, but to also receive relief from the COVID-19 pandemic. Clifton avoided my phone calls and emails making it difficult for me to retrieve my funds. DO NOT USE THIS COMPANY. Update: 05/17/2020, Cliff decides to send me an email 1 year later due to him noticing this Yelp review. Cliff stated that I never paid him, when in fact, he would typically pull his fee from the actual tax return. Due to me owing this year, Cliff could have provided the amount I owed along with the amount due for his services rendered, but he decided to stay silent about the issue. Cliff stated in this email received on 2020 that he couldn't file my 2018 taxes, which left me confused, because its 2020?? I've already had those taken care of. Cliff doesn't answer his direct number, and he also has an "assistant" that answers a phone and "takes a message", but the funny thing about it is it never seems to make it to Clifton??

Excellent service. Rates are better than expected. Susan worked to get me a great rate on my car…read moreinsurance. Saved me a lot of money.

When my insurance company raised my rates, Jo at Knight Magee responded quickly and professionally…read more She shopped around and when she found my current carrier was the best, she gave me suggestions about ways to lower my premiums. Her communication was clear and pleasant. I highly recommend Knight Magee.

KMI saved me a lot of time and money when shopping around for home and auto insurance. They found…read moreme a better deal than I could have found on my own and their team walked me through every line of my policy and explained it in an accessible and thorough manner. That and the team has been exceptionally helpful and kind at every turn -- they truly want to build a relationship and make sure you're adequately and properly insured. Couldn't recommend KMI highly enough.

I don't even know where to begin. We had an absolutely horrible experience with this office. We…read morecould literally never get a straight answer from anyone in the office. Tracey was rarely available to help us when we had questions. My husband ended up having the majority of the interactions with the office because I became so frustrated that I was ready to fire her within the first month of us having her as our agent. My poor husband repeatedly got the run around and got to the point that every single one of his interactions with the people in the office was negative. He did become irate several times because we had been repeatedly lied to and could never get our questions answered. It got to the point that no one in the office would speak to us and our only interactions were through email. We have switched to a different agent who is wonderful. If you need an agent that will actually do their job, I recommend Kim Simmons. I'm sure Tracey will have something to say in the comments, but she and her office staff all know that they did a terrible job and are completely inept.

Tracey has been our agent for almost a year and we couldn't be happier. She has been available to…read moreanswer our questions over the phone and in person.

Doesn't answer nun of calls, been trying to call Zinsou for days and I even spoke with someone else…read morebecause my AGENT doesn't want to answer. She told me that she would talk to him for me, and still no call back? I literally need to talk to about shit and HE doesn't answer nun of my calls

Absolute delight to speak with Damon today! He made the experience very easy and was very…read moreeducational through the whole process! He worked me through different number and helped me understand what I was signing up for! Highly recommend this team and especially Damon!