Love this place. Best rates in town. Been here for years. They are easy to work with. I have my…read morehome insurance through them as well...Bundle Discount!

They are very friendly and professional they are very nice people and they help you out if you…read moredon't understand what they are talking about

This agency (Josh Fuselier State Farm) made a serious mistake with my auto coverage. I specifically…read morerequested that they cancel coverage on my old 2009 Lexus, but they mistakenly dropped coverage on both my old and new car. Instead of admitting the error and correcting it, they've been trying to charge me over $1,800 for the seven months I was unknowingly uninsured. During this time I never received a bill via email, mail, or phone. Nothing. I attached a screenshot where they confirmed canceling my old Lexus policy, but nothing about my new car, which was supposed to remain covered. When I reached out directly to Josh Fuselier, he wasn't able to help. I eventually went to a local State Farm office here in Austin (Casey Clark's office), and they confirmed this situation was not handled properly. They are working to correct the issue, but it has now been nearly two months since I first raised this. I don't leave reviews lightly, but the way this was handled has been unacceptable. Customers deserve honesty, accountability, and quick resolution when mistakes are made, rather than gas lighting them.

I have had my insurance with Josh Fuselier for several years. The office staff is the best!!! Last…read moreweek my car began to smoke & run hot in a drive-thru line. This was a very stressful situation. I called to verify that I did indeed have roadside assistance. Ashlyn answered the phone, verified that I did, called them for me & within 5 minutes I received a text to begin the process of getting my car towed. She was the biggest help to me & her attitude was so wonderful!! I am so grateful to have an agency that truly cares about me as a person & doesn't treat me just like another customer. Thank you Ashlyn, you are amazing!!!

Josie helped us and she was great! Very thorough, very knowledgeable and helpful. Easy to change…read moreall of our insurance over to State Farm.

I have been a customer with Kim Duke for over 20 years and during that time, they have always been…read morewonderful with service for my insurance needs. Recently, Josie helped me with making sure I was taken special care of during an especially difficult time. I cannot say enough about the personal service you will receive when using Kim Duke and her agents as your insurance agent. Thank you Josie and Kim and your team for being there for me!