This is not a reflection on Paul Sarnack, or his personnel. However, being my agent, this is a…read morereflection on the company's claim department his office represents. Dear Allstate Customer Relations Team, My name is Marvin Fraser, and I am writing to formally express my profound dissatisfaction with the handling of my insurance claims following the severe winter storm damage sustained by my home in the Delaware/Northeast region of 2025. After twenty years of loyal membership and consistent premium payments, I find it deeply disappointing that Allstate has demonstrated little to no meaningful effort in addressing my claims for roof and screened patio damage -- damage caused by one of the most severe winters this region has experienced in decades. Despite submitting my claim in a timely manner, I continue to find shingles on the ground after every subsequent storm, a clear indication that the matter remains unresolved and that my property remains vulnerable. Given the lack of responsiveness and the absence of adequate support from your organization, I have made the decision to personally finance 100% of the cost to replace my roof and upgrade my screened patio to a glass enclosure -- expenses I reasonably expected my long-standing insurance coverage to address. Furthermore, I wish to formally notify you that, effective June 1st, I have secured both home and auto insurance coverage through another provider USAA, and saved me over $500-- one that I am confident will deliver the level of protection and service my assets deserve. After two decades of membership, this was not a decision I made lightly; it is a direct consequence of the inadequate service I have received. While I do not intend to actively disparage your organization, I will not hesitate to share my honest experience should anyone seek my recommendation regarding Allstate's services. I trust you understand that customer loyalty is earned through consistent, reliable service -- something I regret to say I did not receive. I sincerely hope Allstate takes this feedback seriously and takes meaningful steps to improve how it serves its long-term members. Respectfully, Marvin Fraser Former Allstate Member -- 20 Years

Ever get one of those mailers that say "get a policy for $500"? Well, don't fall for their…read moredeceptive marketing, total waste of time. It took at least an hour on the phone to realize this. Line for line, AllState is more expensive than Progressive.

After driving from Philly on Friday night, my husband noticed electrical issues happening on our…read moreChevy Silverado 2002. We called Mossbrook Saturday morning and TJ said bring it in. Got there around 9:50. They took us right away, diagnosed bad regulator, found a part and we were finished by 11 am. Clean waiting room, pleasant staff and my husband is satisfied with the work and cost, especially since if we were home he would have done it himself.

This company is awesome, what a great family run agency. Auto, Home, Life, you name it…read more Harry Mossbrook Jr is the best :-) I would strongly recommend this company to anyone that needs Insurace, great people :-)

I have to sign the praiseworthy this fabulous insurance agency and in particular, Theresa with an…read more'h'. When you want to shop for insurance, and want to be able to search fir a huge selection of carriers, I highly recommend Wilgus Insurance agents. In particular, Theresa, represents the companies brand. She is polite, professional and a brilliant agent. She really knows her profession. What makes her outstanding is she does with a smile hospitality and is gracious. No one wants to buy insurance. Insurance is just something you have to pay. Therefore, I think you should enjoy who you are working with, get a great price and excellent coverage. Theresa does all that. 60 years of service and all quality. Top three points about this agency is they are a 5 generation local business, high quality service, and competitive pricing because the are a broker with a huge selection of carriers. Highly recommend this agency. BTW: if you need another service, the have great recommendations too.

From the owner: The Wilgus Insurance Agency, Inc. offers affordable insurance from a trusted, local agency that can…read moresee to all your insurance needs. Whether you are looking for homeowners or renters insurance to protect your home or personal property, great rates on car insurance, life insurance or business coverage for your company, we can help. In addition to offering flexible insurance options and great rates, we also offer five convenient locations to serve you better. Call one of our offices today to see how we can help you or a for a free, no-obligation quote!"

Cindy it's awesome she's always informative and always helps me and it's very knowledgeable about…read morehow to handle a claim I highly recommend this office

From the owner: The mission of the Billy Reese State Farm Agency is to provide Dover and surrounding Kent County…read morewith reliable insurance coverage they can count on. Our office can help with auto insurance, homeowners insurance, renters insurance, life insurance, business insurance, and much more. Our team is here today and insuring a better tomorrow. License #: DE-3000834289, MD-3000835312, PA-983186

Riddleberger Insurance is a great agency with 3 locations that is Customer driven with good old…read morefashion customer service and state of the art automation. if you are looking for a family environment where everyone knows your name still this is the place to go for all your insurance needs.

From the owner: Our agency can not only help with your home and auto needs but we also specialize in commercial,…read moreagribusiness and life insurance. We are one of just a few agencies in the state to hold an Elite farm certification with Nationwide Insurance. In addition, we work with 39 different carriers so we can always find you the best insurance options for your needs and budget. We believe that getting insurance doesn't have to be difficult. Thank you for considering Riddleberger Insurance!

Claudia Nicholls & her staff go over and above with their outstanding customer service. They are…read morealways looking out for their customers. We have had our auto, home & life insurance with Claudia for many many years. I highly recommend!

Very responsive. Friendly staff that listens well so they can understand clearly your insurance…read moresituation and needs in order to provide outstanding service.

Terri K was very helpful and informative. I am very grateful for her services.read more

I cold-called this office location hoping to get a quote for Renters / Condo insurance for my…read moreproperty in Ocean City. I was told that State Farm doesn't insure coastal properties, but I had the most wonderful and informative conversation with one of their agents (Terri or Bonnie?). Even though I wasn't insured with SF, she told me where to find potential information in my current policy that could save me money, and what specific terms to look for / ask for when calling for quotes. She even called me back after we spoke the first time to bring up more information that might be relevant to my search. I wish SF insured O.C. houses, as I would love to be able to have this friendly, knowledgable staff to support me.

Steve and his staff are outstanding. From selecting the best and most appropriate policy to…read morefollowing up on claims, his team is courteous, articulate and knowledgeable. Phone calls are answered promptly. I have been a client for over ten years; Jersey Coast Insurance has served my needs in every respect.

From the owner: Jersey Coast Insurance offers clients the best possible protection for all of their insurance…read moreneeds. As one of the leading insurance agencies in South Jersey, we have built a strong reputation by maintaining a strict customer-comes-first approach. If you are looking to do business with a local company with top-notch service that does everything in its power to ensure your satisfaction, call us today or stop in!

2020 was crazy! So...we added to it all. Sold a house, moved to DE, refinanced our house, bought a…read morenew vehicle, the mortgage company on our rental property changed, and we got new insurance. Nightmare....right? As a former insurance agent I know how messed up this could have been, if you don't work with the right agent. Well, Jason Cline, as our brand new agent, helped us navigate it all smoothly. I would highly recommend the Eric Blondin State Farm agency.

From the owner: I understand life is busy, which is why I have the most flexible hours in Rehoboth Beach. I have 9…read moreexperienced team members to help explain all of your auto insurance and home insurance questions, in a way which is easy to understand. Our customers appreciate that about us, and the fact that we are local right here in Rehoboth Beach. We look forward to earning your business! License #: DE-1383742