Been using them for a couple of years. They have always done a great job on my car! Very pleasant…read moreto deal with as well! I would highly recommend them !

Brought my daughter Toyota in to check hybrid system and I'll just say that Tyler and team have…read moremade a new customer. Over the top, very highly recommend! Thank you Tyler

Great team. Helpful throughout the buying process and the service is excellent. They are responsive…read moreand accommodating. A very good experience!

Dropped my 2021 G80 Prestige off for service... due to a recurring, check engine light appearing!…read more(this is a whole other story... new car, $80,000! check engine light keeps coming on....Total nightmare! ) was told that it would be a few days before it was looked at and fixed... Lo and behold I tracked my vehicle in the evening only to find out that the service manager had taken my vehicle off of the premises... Drove it almost 40 miles to his home! Parked my car in his garage... like it was his....And kept my car at his home, overnight! All without my permission... !!!! He literally took my car for a night! Quite possibly longer because I didn't check the previous nights... Like, who does this?

You're always treated like a friend. They are very professional and just a nice place to go even if…read moreyou're spending money you may not want to be spending, ha.

Who likes to shop for cars??? I do! Finding the right salesman is the key to enjoying the car…read moreshopping experience. I made an immediate connection with Carlos Dubon and he treated me right and I feel like I made a new friend! Carlos is a knowledgeable guy, no pressure salesman. I would recommend that you make an appointment with him when you are ready to make a purchase! I shopped around at other dealerships before I bought my new Crosstrek Wilderness and I am certain that I got the best deal in town and was treated with respect and kindness. No, I am not his mama or his aunt but if I was, I would be oh, so proud of him!

My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and additional Finance &…read moreInsurance ("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,100 (1.9% off) - only available by financing through Toyota at ~6.9% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,900 * Tax, tag, title, and other surcharges: ~$8,000 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts (i.e., extended warranty, prepaid maintenance plan, tire and wheel protection) that totaled about $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and honestly just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. You could argue that a brand as reliable as Toyota doesn't need an extended warranty. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're happy with the car. I'm interested in returning and test driving a new Toyota Camry 2.5H, or Crown 2.5H (sedan) if I'm lucky. We would work with Bri again.

Car Buying Experience - Please Read Before Signing…read more I purchased a 2026 Toyota Highlander Hybrid from Marietta Toyota. During finance, I was told add-on products were optional and could be canceled within 30 days for a full refund, so I proceeded based on that understanding. After purchase, I was able to cancel some add-ons, but a $2,800 windshield warranty was later denied for cancellation and stated to be non-cancelable under the contract. This was not clearly explained during signing. I escalated the issue through Toyota corporate but did not receive direct resolution from dealership management despite multiple follow-ups. Advice to other buyers: Carefully confirm in writing whether any add-ons are fully cancelable before signing, and do not rely only on verbal explanations in the finance office.

Above and Beyond are the words that I will choose for this specific location. This location was…read moreabsolutely amazing and my visit was a re-do from another location where the service wasn't so great. My service agent was amazing, she listened to all of my service issues, noted them and provided me with an eta on diagnosis. My agent (DeJ C.)followed up with me with the findings and recommendations and was just amazing! I believe my mechanic was (Faus-my apologies if I am mispronouncing names), but I felt confident in the service that I received at this location and will revisit in the future for my service needs. At the end of it all, my visit was less than 2 hours and I walked away a satisfied customer. Thank you for restoring my trust in Carmax.

I had an extremely frustrating and disappointing experience with CarMax. I purchased a 2019 Ford…read moreEcoSport from them, and it has been nothing but problems ever since. Shortly after the purchase, the check engine light came on, along with serious issues related to the oil pump. These are not minor concerns--this is a major safety issue that could lead to engine failure. Despite bringing this to their attention multiple times, I've been given the runaround instead of real solutions. What's even worse is that while my car is still not properly fixed, CarMax Auto Finance continues to harass me with constant calls and messages about payments. How am I expected to confidently pay for a vehicle that is unreliable and unsafe? Customer service has been completely unhelpful. There is no accountability, no urgency, and no concern for the customer's safety or satisfaction. It feels like once they make the sale, they no longer care about what happens to you. I trusted CarMax to provide a reliable vehicle and a smooth buying experience, but instead I've been left stressed, inconvenienced, and stuck with a defective car. I would not recommend CarMax to anyone. Save yourself the headache and go somewhere that actually stands behind their vehicles and treats customers with respect.

Very honest, trustworthy and has great deals. This is the guy you want to go to, to buy ur car.read more

From the owner: We pride ourselves at being able to get our customer into the car that they want, and more…read moreimportantly, at they price they are looking for.

Each time I go to the Hyundai Kennesaw I'm assigned a service manager for my maintenance…read moreappointment. They take care of any concerns, oil change, & tire rotation. They are courteous and answer any questions. The only issue I had was getting my Blue Link to operate. After 5 months it was finally resolved and works like a charm now. Nothing like getting in a warm car!

If you buy a vehicle from here they charge a 1100.00 service fee? lol. Why not just call it we need…read moreto make more money fee? They aren't making enough money on the car price? Enjoy