Very disorganized. Terrible customer service. No one returns calls or emails. My auto insurance was…read morecancelled. They gave me no explanation as to why nor did they try to find me other insurance. I found auto and home from another carrier and let them know the termination of my homeowners. They did contact me regarding a report finding from the honeowners insurance not even realizing the policy was cancelled. Just horrible people to deal with.

they have been dealing with my flood insurance and renewing it since 2017. I got a phone call from…read moremy mortgage company telling that I was in violation of not having a flood insurance policy for my residence. When I contacted Weiser, they were rude, unprofessional and act as if it was no big deal even though they did it said that it might've gotten missed placed, lost, they were updating their software in computers, that their phones weren't working etc. etc. when you call you never ever get anybody to speak to they're always in a meeting if it wasn't for my mortgage company contacting me that I was in violation I would've never known. I could've lost my house .

Grateful for the service from the team. I have had my auto and home here for over 10 years and come…read morein every month to pay my bill. The same people work here today that worked here when I first switched over. I appreciate having an agent who is local and lives in the same area as me. I thankfully have only had one claim in over 20 years. Allstate paid my claim out without delay and ensured that I was able to get in a rental while my car was being repaired. I cant say enough about David and his staff. Thank you!

Ive been an Allstate customer for 5 years. Had my first accident last week. They were great the…read morefirst day. Got me in contact with the adjuster and enterprise rental company. Called them the very next day and didn't get an answer. And now its been a week and i haven't heard from anyone after leaving several messages in regards to my claim. I have questions and concerns and haven't had them answer. I really feel like they don't care. I have 2 vehicles and my homeowners insurance through Allstate but after this experience I don't know how much longer ill be using them. I absolutely feel forgotten...... Maybe this will get a response

Need to have negative stars. We've been with Heist for 30+ years and I finally tired of the…read moreincompetence, laziness and nastiness of our most recent account manager(AM) I experienced. I stayed because of the past Heist performance but our "new" AM behavior forced me to move ALL of our insurance to Hub. An example of the AM's business-destroying behavior is after I received an email from the insurance company cancelling our policy, I later received an email from the AM with an off-topic heading so rude that I didn't open it. While I knew the policy was to expire soon, there was NO prior contact from our AM, just a rude email after the event. A complete lack of interest in keeping the business. If, for some reason, I continue to be contacted, I will send a letter to the GC at Alera Group, asking for relief. The AM's performance was so bad that I easily matched her best quote by going online myself as a walk-on. We'll never go back. I am SURE we're not the only ones. I just wrote a letter to the AM, copied Heist, documenting these issues, with examples such as a screen shot of the last email. And I just received an email saying my policy is expiring.

I had the pleasure of working with Christina Codianni out of the Ocean City, NJ office. A little…read morebackground. I joined a company whose insurance was running out last minute, a software business update did not go as planned so emailing a populating form back to Christina was not an option and to make things a bit more stressful, our IT could not solve the pc software issues in enough time for Christina to do her job. When I contacted Christina and told her the situation, she was amazingly understanding. Being totally transparent, I was expecting a pretty strong attitude at the very least. Christina was just the opposite! She was not only understanding, but she was willing to sit on the phone with me and take down all the info to fill in the application one question at a time. Christina then emailed me a copy for my records. I cannot stress enough how impressed I am with the services but having Christina as my account manager knocked it out of the park. Always calls back, always responds, always pleasant, always understanding; absolutely perfect and our business will not go anywhere else for insurance needs. To the Heist leadership, you do not want to lose Christina, ever! She is amazing. We did not have to follow up one time with Christina. She was on her game from the minute we spoke. Nice job, Christina!!! Thank you for going out of your way and above and beyond to get our insurance needs. Kind regards, John Mortelliti

Took a month to get just 1 quote and that was after numerous unreturned calls. Horriable.read more

The Kollman Group is extremely professional and attentive. They took care of my car insurance…read morepolicy quickly and painlessly! I worked directly with the owner who is a real stand up guy. He spent the time going over different policies and explaining everything to me. I will continue to use Kollman Group for all future needs! Keep up the great work team!

No one has reached out since the business owners response. This experience was from 2 years ago but…read morejust goes to show that this company does not care about clients, customer service or their reputation.

When the Broker at BHHS Fox-Roach (Battersea Office) was made aware of the problems we experienced…read morethroughout our two-week vacation in a rented condo in Ocean City, NJ, he did not hesitate to become actively involved as our advocate. He took our concerns seriously and initiated a quick resolution for us as well as for families who are committed to renting this same condo throughout the balance of this summer season. When things go wrong as they sometimes do, it's good to know that someone is there to help. We are grateful clients who truly appreciate the effort that was extended to our family.