Christopher Urband, MD and the Torrey Pines Orthopaedic Medical Group were highly recommended to me by my Doctor and I understand why - each and every person I had contact with was caring, kind, experienced, and when we interacted able to be fully available.
My initial visit was to determine what the injury was to my left arm. On the way to the appointment I drove over some debris on the freeway and one of the tires blew. I was able to get it quickly repaired and while that was occurring I called to let them know I would be late. The response was supportive, "Don't worry, we'll see you whenever you get here." I relaxed right away.
When I arrived I was warmly greeted by Sue, the Receptionist, waited briefly and was warmly greeted by Chloe, Ortho Tech. She was gentle and attentive as she took info and blood pressure. I found the entire environment supportive and friendly.
I met with Christopher Urband, MD. I found him to be an exceptional person - enormously kind and totally present. He listened with complete focus, his physical examination was gentle, and he honored my feelings and answered all questions with care. The experience with him was refreshing and comfortable - I knew I was seeing the right person.
He suggested an x-ray and I met Leslie, the X-Ray Tech. And she too was gentle, listening and experienced - what a Group!
Then I came out of x-ray and there was Dr. Urband with a big smile on his face saying enthusiastically, "No surgery!" I thought, wow a surgeon who takes another direction - how wonderful is that? He explained the humerus had a clean break, no bone chips and it was in perfect alignment. He then explained how I would need to navigate myself to keep it in position. He was very specific about the movements I could and could not do with the left arm and gave me a special sling that went around the neck and the wrist so there would be no pressure on the elbow and humerus. As during our first conversation of the day, he was gentle, caring and not rushed as we discussed the nuances of home exercises and how to sleep.
Feeling much relieved I thanked him and proceeded to a different area in the office to arrange a follow up visit and second x-ray in two weeks. His Executive Assistant was away at lunch and another Executive Assistant was in the same area eating and working at her desk. She looked up saw me, put her food down and said warmly, "I can help you," so kind of her. We introduced ourselves, her name is Cedrina, and I thought, another wonderful person!
On the second visit there was another warm greeting from Sue, the Receptionist. Alyssa, Ortho Tech, warmly greeted me and took me back to an examining room and attentively updated my information. I thought they're all so nice here! After seeing Leslie again for the second x-ray I met with Dr. Urband who was glad the bone had stayed in position and was healing as it should. Again, with care, he answered my questions and we discussed next steps.
Then I met with his Executive Assistant, Lucy, to arrange the next appointment. I walked up behind her, she heard me and turned around with a huge smile and gave me her full attention. She was completely present and available, kind and helpful. I've had a couple of phone conversations with her and the same was true - so impressive!
I continue to do well in my healing, thanks to Dr. Christopher Urband and all the people at the Torrey Pines Orthopaedic Medical Group - I unreservedly recommend Dr. Urband and the Group. read more