I had some gemstones from my grandmother (who passed) that I wanted re-set into something I would…read moreactually wear. They took stones from a pair of earrings and a necklace and put them in a beautiful ring. The customer service is excellent! I would highly recommend this store - they genuinely care about their customers and it is reflected in their service and quality jewelry.

Excellent jeweler!…read more Customer service was exceptional! My jewelry was repaired in one business day!

Everyone knows that finding a store to replace a watch battery is like a needle in a haystack…read more Found PK when traveling north. Owner Thong is the real deal and repaired my watch in 20 minutes, holy shit what great service. Watchmaker for 40+years plus has some great rings for sale also. Honest and sincere family business.

Excellent work by an honest man. He charges very reasonably and helps repair or restore jewelryread more

I had an old watch that I quit wearing because the battery was dead. It got knocked around and…read moremoved around a lot over the years. I took it in for a good cleaning and battery replacement. Best 25 bucks I ever spent. It is like new. I did not buy any jewelry. I am very pleased with their customer service. A very professional jeweler.

I cannot say enough about how thankful I am I found Jamie and Champaign Jewelers. I had very bad…read moreexperiences with two other jewelers in town, causing me to be empty-fingered at my wedding, and my wedding ring damaged from a simple resize. Jamie listened to all of my ideas about designing my ring, answered all of our questions openly and honestly, gave her professional opinion when I wanted it, remained excited and supportive throughout the process, and worked behind the scenes to make me the perfect ring. And all of this, extremely efficiently! With others, I was told my ideas would not look good, pressured, lied to, and they were not even going to make any proofs of my ring! Getting a wax proof seemed to be standard at Champaign Jewelers, and had it not been perfect, Jamie would have had no problem sending feedback to make sure it was. She even researched where one of my rings came from so that same supplier could help match my custom ring's details! They also fixed the prior damage to my wedding ring! Every time we went into Champaign Jewelers, we felt welcomed, at ease, listened to, and appreciated. We had a wonderful experience, and will never even THINK about going anywhere else ever again! Had I come here initially, I would have had my gorgeous, complete set well before my wedding, and a lot of saved stress.

I wanted my great grandmother's ring resized so I brought it here. The service was fast (1 hour)…read moreand affordable ($55 to go up one size). It's cash only so keep that in mind. I'd happily bring more jewelry here for repairs and resizing. He also cleaned my ring so it's looking really shiny and bright.

Excellent watch repair place! Service is great and friendly. Best thing is... is that prices are…read moresuper reasonable. I've been to other places in the area and their prices were much higher than here. Support local businesses. There are plenty of places to park in the mall.

Spritz is great. Mr. Greenfield is the best jeweler in town. Fair prices and correctly sized a…read morering we bought for my wife nine years ago.

Very friendly and professional the associate on duty resolved my problem quickly repaired it on the…read morespot with very little expense. To be able to get this kind of service is rare and with a smile

I had a wonderful experience here! It's family owned and they truly want the best for their…read morecustomers...no gimmicks or sales pitches! They didn't even put any pressure on me to commit once they gave me their estimate. They do a quality job, caught a lot of weak areas in my ring, and it still ended up being cheaper than the estimate and they gave me! They offered me practical tips and suggestions that'll help with wear and longevity! I'll return 100%! I'd give them them my business any day compared to a chain jewelry store!

We have purchased several beautiful jewelry items from Robert and are pleased with each piece…read morespecially made! Robert and his staff are professional, knowledgeable and always kind. I highly recommend Robert's Jeweler's!

Excellent and professional service, staff was friendly and extremely helpful with my repair and…read morepurchase.

We just got a Tiffany's ring appraised, mistakenly, at this business. They gave us an accurate raw…read morematerial pricing on the ring, however, failed to account for the Tiffany's name. This was a complete waste of $165 since we will have to go elsewhere to get an appraisal that accounts for this important aspect of this ring. They knew this was a Tiffany's ring before hand, it was discussed very blatantly, but no one informed us that this would be an (accurate) raw material appraisal. Looking at the Tiffany's website, a smaller ring of much lower quality retails for thousands more than their estimate. Very disappointed! They offer free cleanings and basic repairs (if a setting is loose or what have you) and their customer service/timeliness was great. This doesn't make up for how cheated we feel after this appraisal.

There are only a few times in my life where I can say I've dealt with complete and utter…read moreincompetence. Kay Jewelers was one of those times. Upon purchasing two custom engagement rings (one for each of us) facilitated by a nice but seemingly under-trained employee, my partner and I were informed that if we purchased two-day shipping, the rings would- logically, and said explicitly- arrive at the store in two days for pickup. We agreed to those terms and she rung us up on a tablet she struggled to use. Unable to actually give us a printed paper receipt, the employee wrote out our order numbers, the store's number, and a note to call in one to two days to check the status of the delivery, all on a slip of scrap paper in pen. The problems became apparent when we called two days later, as we were told to do. A different employee checked the status and reported that actually they would arrive in over a week- well beyond what we had agreed on. Upon disputing this, the employee handed the phone over to an individual named Kim, who we could only assume was the manager. She originally agreed with what the employee had stated, but upon seeing we had purchased two-day shipping on the receipt, she said, again explicitely, that our rings would arrive the next day. So we called the next day, and at first, the receiving employee had no idea what we were talking about, and we were handed over to a manager once again. This manager checked the order and stated that since it was custom, it would take an extra week- a fact none of the past four employees had bothered to mention. She then gave an estimated time of arrival that was even longer than the previously stated week+. At this point we pointed out to her that pretty much every employee at Kay Jewelers had mislead us, and that if they had said that it would take an extra week from the get-go things probably would've been fine- but absolutely none of them did. Instead of saying sorry for the confusion, this manager proceeded to be unapologetic and even attempted to contradict us as if she was assuming we were lying for some unknown purpose. An absurd moment is when she asked for a receipt- a receipt we never actually received in physical form. Eventually she offered us a full refund after we repeatedly emphasized that her store was in the wrong- something she had attempted to dispute every step of the way. Of course, to make this all worse, we were told to come to the store to complete the cancellation- only to be told once we were there that she "tried to catch us" because we apparently didn't actually need to come in. Fed up, and not trusting the store at all, we asked for a printed copy of the cancellation- which once again they were unable to provide. When we asked for their corporate number, she foisted the customer service number on us, believing we were ignorant enough to assume that the two are the same thing. The complete inability to take responsibility for their errors is what cements this review as one star- and I don't even blame the employees, because I'm 90% sure they are woefully undertrained- something that is completely and absolutely unacceptable for a jeweler- and their management sets a horrible precedent. If you want to see an example of an establishment where absolutely no one knows what they're doing- and will insinuate you're in the wrong when you call them out on it- still don't go to Kay Jewelers.

Employees get commission and the one lady who helped me the first time didn't remember me at all. I…read moreeven had a business card and she gave a weird look. The second lady who helped was there earning a paycheck, felt like she took no pride in her job. She didn't know the warranty plans when I asked her. Even sold the wrong size ring to us after we tried it on. Could have been one of those days...consumer beware

My boyfriend and I went in to get his necklace cleaned and go ring shopping as well as figure out…read moreour ring sizes. We were helped by Ariel, who did an amazing job and was super knowledgeable about everything and very kind. It was our first time and place doing this and even though we went in not knowing what questions to ask, Ariel did a great job explaining everything we needed to know. I highly recommend this business!

I had a great experience at Solid Gold Jewelers. The staff is very personable and extremely…read morehelpful. I will definitely be returning!

Came here to purchase an engagement ring! The staff was super friendly and really helped me find…read morethe perfect match to get my girlfriend! Being a guy with no knowledge of jewelry and diamonds, they made sure I knew what I was purchasing and didn't recommend me anything that wasn't outside my budget. All of their payment plans were easy to understand and made shopping for her ring much more affordable than I previously thought! I'm definitely going to come back in order to purchase the wedding band when the time comes!

Just bought a beautiful piece today and it was with the help of Taylor and florije. Highly…read morerecommend, they were very personable and there was no issues when asking a million questions haha.