Absolutely hate Baylor. They are so difficult to work with for basic things like scheduling and…read morerescheduling an appointment. You get dumped into a call center and have to reverify all of your information again, including insurance coverage, just to reschedule an appointment. AND they run your insurance again to make sure you're still eligible before they will reschedule an appointment. When the call hit 16 minutes with no resolution in sight I told the girl to cancel the appointment and I would find a PCP outside of the Baylor system. I don't want to talk to a call center. I want to speak to someone in the doctor's office and be able to reschedule an appointment in 5-7 minutes. Already sent my feedback to your patient relations team. They defended your process as necessary. Checking insurance again before rescheduling an appointment tells me exactly what Baylor's priorities are - money, not patient care.

DONT I mean DONT come to this hospital AVIOD at all cost don't waste your time or your insurance…read moreon this hospital location came in with a emergency and they sat me out side to wait for 4 hours and still didn't get seen I had to walk out and go to another er .

Contrast for CT was power injected into the soft tissue of my son's contracted arm, not in the…read morevein. He had to be taken to Parkland burn unit in Dallas. The pain he endured and continues to endure is totally due to the lack of care he received in medical city las Colinas ER. There was no documentation of this event, along with no communication with me by any of his "healthcare providers". Psalm 101:7

One of many nearby hospitals with great facilities, easy to get in and out of, well laid out, great…read moreattitude and skill of staff, and can handle specialized care (heart rhythm work this trip)

Will never go Back there, I went for medical help and was so hurt and shock how I was treated. The…read morenurse's some were rude and some were trying to be nice. Some stood with their arms fold and did not care at all! The room I was place in a room that was dirt and dry blood stains on floor and sheets. dirt sheets hanging out the hamper. I have pictures of all. I waited for 2hrs before no one came in. I left but before I left, I ask someone to come in the room to look at it. I ask her would she let there Mom or dad or yourself stay in this room she look shock. I told her I was leaving. The young lady told them that I was leaving because of the matter and the treatment. As I was leaving I watch one lady eating at station others just standing around. I Loved this Hospital but will never come back. My Doctors are there, I left and went elsewhere....

My very first time to Baylor Scott & White and the service was absolutely top tier. I felt heard…read moreand understood. The care that was given was empathetic, caring, thorough, & most of all quick. The atmosphere was calming and didn't make me feel anxious to be in a new place with new people. Thank you to the staff for being incredibly patient, kind, and most of all downright amazing.

Excellent facility and outstanding staff! I was evaluated in the ER for a severe leg/foot infection…read moreand then admitted to the hospital. No long wait in the ER as I was evaluated by ER staff within 10 minutes and then to a hospital room as soon as all tests were completed. Every person I interacted with during my stay was highly professional and personable. Methodist Southlake will be my first choice for any future ER or hospital needs.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

The best hospital I've ever been to and I've been to plenty. I've been sick off and on for many…read moreyears. I've been to over 12 hospitals and UT southwestern is the best hospital I've been to yet. I would trust them with my family and my friends lives.

Kelsey Cardinal is excellent! She is so skilled, knowledgeable and most of all gentle and…read moreconsiderate of all things! She is a 10/10 practitioner and would highly recommend her! Thank you Kelsey for going above and beyond! So felt your care and kindness during all my visits. Thank you!

We came for my dad to have a bone biopsy and the staff has been exceptional!! Our nurse was Bhavani…read moreand she did a great job explained everything and was so accommodating. Thank you for all that you guys did!!

I always thought that BSW was a fantastic facility with ethical standards and values. Well, boy I…read morewas wrong. My aunt is in there right now. I found her unresponsive in her bedroom last Tuesday morning and I did not hesitate to send her to BSW. I remember that the EMTs asked why I wanted to take her there, but I just automatically said I have heard they are the best. I WAS WRONG - at least in the realm of mental health issues. You will lose all rights to your loved one if you get BSW involved. Yesterday, my review went from 5 to 1. My aunt was abused by my father-in-law in Richmond, Virginia and I figured it out based on my aunt selling her home in West Virginia (which she would never have done unless something was wrong). I went to Virginia, helped her get away from an abusive caregiver, and she was doing so well here in Ft. Worth getting stronger and better so she could return to all of her friends in West Virginia (where she has lived for 88 years). The BSW physiatrist said that with all the Doctors we were using to help get her stronger, she may have had a trigger with something that happened and she was reliving the trauma. She was in a catatonic state and with low dosages of benzodiazepines, she would come out and then with the reduced anxiety, she could work on what happened. My aunt was doing great and suddenly, yesterday, I was told that my aunt could make her own medical decisions, she had revoked my HIPPA rights, and I could not be in the room whenever any of her care was discussed. And BSW was so nasty that they brought two BWS police to stand outside her room while they told me that I could no longer be involved in her care. I have cared for her every day since she got out of her abusive situation. I was shocked and didn't really know what to do. I have no idea what is going on. My Aunt lives with me, but I now have no idea even where she is. It is like they have kidnapped my aunt by giving her mind-altering drugs and saying that she can now make her medical decisions, but she can't even get out of the bed to go to brush her teeth. I found out through other people that they want her to go to an In-house rehabilitation facility and be returned to West Virginia to go to a nursing home, which is EXACTLY what we were working on doing. Except, we were waiting for an assisted living facility because she just needs help with a few daily tasks. Now, I guess they have her so drugged that she can make her own medical decisions, but she needs to get stronger so she can go to a nursing home in West Virginia. Do not go to this hospital if you are concerned about a loved one's mental health. They are horrible. I was the one person who went to her defense when she was being abused and then BSW got hold of her and now I guess she is going to be a ward of the State of Texas because I am her only living relative and I know she loves West Virginia. They have known her for 4 days, have her on mind altering drugs but she can make her own medical decisions. The plan that they are working on behind my back is exactly what we were working on providing and we were just waiting on a room to become available at the Assisted Living facility. My aunt, in her right mind, knows all of this. If she doesn't remember, then she is not able to make her own medical decisions. BUT I CAN'T BE A PART OF MAKING IT HAPPEN. This hospital is the reason people with possible mental health issues should stay away or your family will not be able to help you get the help that you need. They will turn your family against you, scare you with police officers as they tell you to get away from your family member that you are asking for help with. PLEASE, PLEASE do not go here. You will have your heart broken and you will lose a person that you love. Please do not go to this hospital.

DMC took great care of me during my knee injury... radiology tech Brain and MRI tech Tina... ER…read moreregistration team and ER staff were awesome.

This is for management. Michael at the front desk is severely under qualified to be a front desk…read moreperson at your organization. He said I didn't have an appt at the scheduled time and when I explained I did have an appt and offered to show the email of the confirmation, his reply was "fine, whatever" and walked off. Tammie your tech is utterly incompetent, couldn't find the one the tests she was supposed to do and simultaneously bragged about her 35 years experience and yet didn't know the CPT codes for the test she has supposedly been doing for 35 years. My advice, do whatever you have to do in order to get your test scheduled elsewhere. You will be thankful

My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

Could have been better. I had a concussion and though they checked for all of the critical more…read moreimportant things like a stroke or heart problem, they failed to send me home with what I really needed, medicine to keep me from getting nauseous. Apparently most doctors will give someone a prescription for these when they have been diagnosed with a concussion but not the doctors at this hospital in the emergency room in the middle of the night. Though they were a lot better than they used to be at this hospital in terms of giving me the help I needed in a timely and caring and professional manner, the fact that they failed to provide me with this one thing and that I had to call another doctor the next day about my nausea to have them figure it out over the phone tells me this organization is still one that could have been better. I continue to rate the major hospital networks in this area in this order, UT Southwestern, Baylor, Texas Health Resources, Presbyterian, Medical City. When I have a choice I like UT Southwestern best and Baylor about the same. The former for most everything and the latter for heart and orthopedic problems. I have my reasons based on a lot of extended family history over the decades in this area.

All of the staff is knowledgeable and friendly. Laura has helped me stay positive in treatment and…read moremakes each session count. I would definitely recommend this facility to anyone.

Great! I am happy to report Leslie has won employee if the month at Irving Health and Medical. She…read moreis kind and considerate to all our patients. Please e mail me with any concerns Kimberlydott@yahoo.com

My wife and I have been patients of Dr. Kenneth Dott for over 20 years, in this location and the…read morenow closed Belt Line Health and Medical in Irving. He's a very caring doctor with a great bedside manner, and he has a great staff including another doctor and two PAs. This business was an "urgent care center" before the genre was even known as that, and it's very good in that regard. This clinic will work with you in any way they can in terms of insurance or payment upon services rendered, although it is important to note that they do not handle worker's comp patients. The waiting room is clean and well lit, and exam rooms are plentiful. They don't keep really late hours like a CareNow or the like, but if you can visit when they're open, I think you'll like the experience.