I bought my F150 last month from Terry Henricks Ford. Adrienne Cargle handled all the registration…read moreand paperwork. I had the car shipped out from Ohio to California. In the past registering a vehicle in the state of California and and dealing with the DMV has proven to be a difficult situation to say the least. Adrienne assured me she can handle it on her end in Ohio, and she did. Today I received my plates and registration in the mail. I have to be honest at first, I felt she did not understand the complexity of the California DMV. I was absolutely blown away today when my registration and plates came in the mail without hassle. Everything I experienced from Terry Hendricks Ford has been nothing short of top-notch professionalism. Maybe it's the midwestern work ethic, or maybe I've just been in Californian too long. In my 51 years on this planet, this was the most seamless and positive car buying experience I ever had.

I had an awesome experience with Terry Henricks Ford. I called to see if the vehicle was available…read moreand and the salesman, Alex was very accommodating. He answered all of my questions without getting frustrated. There were A LOT. He gave me an estimate on my trade in which was VERY fair! I made the 1.5 hour commute that night and sent pictures of all my paperwork to get the ball rolling. Alex and his GM were awesome! They even got me a better interest rate than what I came in with. I was in and out with my new Explorer in 2 hours! TWO!! They even stayed late for me. Amazing customer service, genuinely nice people, honest and fair. We will be back to purchase our 2nd vehicle with them very soon.

Nick worked on my Dodge Ram 2500. He was extremely knowledgeable on tuning and performance parts…read more My truck was in there for 2 days and came back with over 100 HP gain. Would definitely recommend him to anyone with a diesel truck!

From the owner: Diesel performance and repair , Tuning,Transmission building,custom built turbos , and general auto…read morerepair.

If I could give a lower rating I would.... These horrible people decide who gets their vehicle…read moreworked on by who comes in more. Because you know, money is everything to these greedy people. I wouldn't recommend them to anyone ever.... No matter what the circumstances. They need to shut down and never do business again.

I was on the Hot Rod Power Tour and got a flat tire near their shop. They took me in right away and…read morefixed my tire. I was back on the road a short time later and made it to the venue in Norwalk, OH. They were so nice and really saved the day. God bless!

Great service, fair prices. They are open about what needs to be fixed now and what can wait for a…read morewhile, making sure that you understand what exactly is going on in your car. If you have a VW, you should be taking it here!

The tale of two service departments of two different dealerships. I had vehicles being serviced at…read moreseparate dealerships today. One came to my workplace and picked up my car and took it for service and returned it to my workplace in time for me to drive it home. The distance between my job and the dealership is about a 15 minute drive. The bill for the service work was in the car and of course I plan to pay in a timely manner. My other vehicle I dropped off the night before the scheduled date of service. The next day the service was not completed due for the lack of parts. We made due without a vehicle for a night. The next day the service department informed me the repair was complete. I asked if they could deliver my car to my home and leave the bill inside the car. This dealership is maybe a 2 minute drive from my home. I was told they would look into if that could be done but the car could not be released until the bill was paid in full. In the past this dealership permitted payment a day or two after service but on this occasion I was told the owner has made it clear a car is not to leave unless payment was made in full. Not having some $650 readily available we will be without a car for another day or two until payday for me. This is nothing more than how 2 different businesses operate. To each his own, I get it. Unfortunately this business approach of the dealership 2 minutes from my home will push me in a different direction in the future. Keep up the great service Terry Henrick's and Don's Automotive good luck in the future. 5 star effort today and in the past!!

We drove two hours on a Saturday to look at a vehicle after specifically asking about its…read morecondition. Before our visit, the dealership sent photos showing a hole in the bumper and told us the bumper would be replaced. However, the photos did not show the numerous paint chips on the vehicle, including at least one spot that was already beginning to rust. When I pointed them out, I was told that a touch-up paint pen could be used. Needless to say, I wasn't interested in trading in my well-maintained vehicle for one that was in noticeably worse cosmetic condition than advertised. Since we had already made the drive, we looked at a few other vehicles and found one on the Ford lot that had just arrived from a Canadian auction the day before. We began discussing a deal, but ultimately couldn't agree on price. I won't comment on whose bottom-line number was better, but there were several aspects of the process that raised concerns for us. First, the document fee was added to the listed price. However, when reviewing the "price details" on their used vehicles, that fee appeared to already be included in the advertised price. Second, part of their offer involved purchasing the vehicle with "no service." This was confusing because we're told all vehicles go through service. If that's true, I would expect that cost to already be reflected in the advertised price. More importantly, why would any customer want to buy a vehicle that had not been serviced and inspected? Third, when we asked what the total would be if the service was included, we were quoted $277.50. While that may be the retail price charged to service customers, it is difficult to believe that's the dealership's actual cost for performing the inspection. We were still considering the deal at that point, but things went downhill from there. When we asked whether any issues found during the service inspection would be covered, we were told, "It depends on the issue." That answer did not inspire much confidence. Additionally, even though it was close to closing time, we were told they could still complete the service inspection within 45 minutes to an hour. That seemed questionable given the importance of a thorough inspection. Finally, the salesman repeatedly told us that at his "final offer" he would only make $100 on the sale, and that he had sold another vehicle earlier in the week and also only made $100 on that deal. Whether that's true or not, that's not information that should influence a customer's purchasing decision. It felt more like a sales tactic than a meaningful part of the negotiation. After a couple more comments along those lines, my husband stood up and walked out, and I followed. We don't mind negotiating, but transparency and honesty are important when making a major purchase. Unfortunately, this experience left us with more questions than confidence.