They are fantastic at the time of the sale. After they get your money however, you are of no…read moreinterest to them. After MANY attempts to get my RAM fixed I have up and went to the other RAM dealer in town to fix multiple electrical issues. The other dealership was fast and professional and got me going again while Terry Hendricks wouldn't even call me back.

We drove two hours on a Saturday to look at a vehicle after specifically asking about its…read morecondition. Before our visit, the dealership sent photos showing a hole in the bumper and told us the bumper would be replaced. However, the photos did not show the numerous paint chips on the vehicle, including at least one spot that was already beginning to rust. When I pointed them out, I was told that a touch-up paint pen could be used. Needless to say, I wasn't interested in trading in my well-maintained vehicle for one that was in noticeably worse cosmetic condition than advertised. Since we had already made the drive, we looked at a few other vehicles and found one on the Ford lot that had just arrived from a Canadian auction the day before. We began discussing a deal, but ultimately couldn't agree on price. I won't comment on whose bottom-line number was better, but there were several aspects of the process that raised concerns for us. First, the document fee was added to the listed price. However, when reviewing the "price details" on their used vehicles, that fee appeared to already be included in the advertised price. Second, part of their offer involved purchasing the vehicle with "no service." This was confusing because we're told all vehicles go through service. If that's true, I would expect that cost to already be reflected in the advertised price. More importantly, why would any customer want to buy a vehicle that had not been serviced and inspected? Third, when we asked what the total would be if the service was included, we were quoted $277.50. While that may be the retail price charged to service customers, it is difficult to believe that's the dealership's actual cost for performing the inspection. We were still considering the deal at that point, but things went downhill from there. When we asked whether any issues found during the service inspection would be covered, we were told, "It depends on the issue." That answer did not inspire much confidence. Additionally, even though it was close to closing time, we were told they could still complete the service inspection within 45 minutes to an hour. That seemed questionable given the importance of a thorough inspection. Finally, the salesman repeatedly told us that at his "final offer" he would only make $100 on the sale, and that he had sold another vehicle earlier in the week and also only made $100 on that deal. Whether that's true or not, that's not information that should influence a customer's purchasing decision. It felt more like a sales tactic than a meaningful part of the negotiation. After a couple more comments along those lines, my husband stood up and walked out, and I followed. We don't mind negotiating, but transparency and honesty are important when making a major purchase. Unfortunately, this experience left us with more questions than confidence.

I got a flat tire on the Ohio Turnpike traveling back to Wisconsin and did not have a spare in my…read morevehicle. Hutch's towed my vehicle to their shop and actually had a tire to match the ones on the vehicle. Rusty was wonderful! He was friendly and made me feel at ease. From the time I got the flat tire until I got back on the turnpike, it was less than 2 hours on a Saturday at 4 pm! I highly recommend this company! Thank you Rusty!

Got stuck on the Ohio 80/90 Turnpike on a Friday evening and Hutch's Towing Team were a life saver…read more After a call to #677 I got an immediate call back from the tow truck driver saying he was on his way. He arrived on site in less than 30 minutes and towed my Jeep to the shop. By noon the next day my Jeep was repaired! If you ever find yourself broke down and in the service area of Hutch's Towing, I highly recommend their services.

Everything was fantastic, Dylan did quality work in a respectable amount of time at the right…read moreprice! Putting a fuel pump on a 2005 Mercury Mountaineer AWD. He answered my request in the first hour I posted it. Thank you so much! I will be calling him for now on.

Dylan was great at getting us in! we traveled to the area from out of state, car broke down on side…read moreof interstate on a holiday weekend. Found his number called him and he got us in and fixed our car within a few hrs so we could get back on the road! Thank you again!!

I bought my F150 last month from Terry Henricks Ford. Adrienne Cargle handled all the registration…read moreand paperwork. I had the car shipped out from Ohio to California. In the past registering a vehicle in the state of California and and dealing with the DMV has proven to be a difficult situation to say the least. Adrienne assured me she can handle it on her end in Ohio, and she did. Today I received my plates and registration in the mail. I have to be honest at first, I felt she did not understand the complexity of the California DMV. I was absolutely blown away today when my registration and plates came in the mail without hassle. Everything I experienced from Terry Hendricks Ford has been nothing short of top-notch professionalism. Maybe it's the midwestern work ethic, or maybe I've just been in Californian too long. In my 51 years on this planet, this was the most seamless and positive car buying experience I ever had.

I had an awesome experience with Terry Henricks Ford. I called to see if the vehicle was available…read moreand and the salesman, Alex was very accommodating. He answered all of my questions without getting frustrated. There were A LOT. He gave me an estimate on my trade in which was VERY fair! I made the 1.5 hour commute that night and sent pictures of all my paperwork to get the ball rolling. Alex and his GM were awesome! They even got me a better interest rate than what I came in with. I was in and out with my new Explorer in 2 hours! TWO!! They even stayed late for me. Amazing customer service, genuinely nice people, honest and fair. We will be back to purchase our 2nd vehicle with them very soon.