I have my 2017 Jeep Renegade broke down on the side of the road, and noticed I have lost my tow bar. This takes a small tow bar that screws into the Jeep to tow. I asked Dylan at the dealership for a loaner or to rent one, until mine comes in, and he stated they did not do this. LPK in Defiance we glad to help, so someone cares about their customer. I do not understand not helping a customer in need, so with this in mind, I will not be using them for any future service or purchases. Customer service is no longer on some businesses radar. It's sales only. read more

Purchase a car here with my fiancé end of last year of course they said I had the 100 point inspection. It looked great a beautiful 2016 Audi Q5 with low miles. We trusted the sales rep And Terry Hendricks, took it on his first road trip, got there and found out it needed brakes all the ways around, of course the warranty only covers transmission and not wearable parts. Oh sorry we find out that it needs a front drive axle which it needed all along... If we would done a simple inspection we would've found these items prior to buying, but trusted sales rep saying that it went through a full inspection there prior to it coming onto the lot. I think they only vacuum them out, armor all the wheels and tires and flip them. Buyer beware,,,,, read more

Purchased an automobile, for 2 hours and found out information about the vehicle. I called within 2 hours and asked if I could return it and even offered to pay several hundred dollars for the companies inconvenience. Was told the company doesn't have a return policy the email went on to say. "I am sorry if there was not more research done on your end" I have the email. I finally found why used car salespeople have a reputation. read more

The tale of two service departments of two different dealerships. I had vehicles being serviced at separate dealerships today. One came to my workplace and picked up my car and took it for service and returned it to my workplace in time for me to drive it home. The distance between my job and the dealership is about a 15 minute drive. The bill for the service work was in the car and of course I plan to pay in a timely manner. My other vehicle I dropped off the night before the scheduled date of service. The next day the service was not completed due for the lack of parts. We made due without a vehicle for a night. The next day the service department informed me the repair was complete. I asked if they could deliver my car to my home and leave the bill inside the car. This dealership is maybe a 2 minute drive from my home. I was told they would look into if that could be done but the car could not be released until the bill was paid in full. In the past this dealership permitted payment a day or two after service but on this occasion I was told the owner has made it clear a car is not to leave unless payment was made in full. Not having some $650 readily available we will be without a car for another day or two until payday for me. This is nothing more than how 2 different businesses operate. To each his own, I get it. Unfortunately this business approach of the dealership 2 minutes from my home will push me in a different direction in the future. Keep up the great service Terry Henrick's and Don's Automotive good luck in the future. 5 star effort today and in the past!! read more

Do not go to this place! These people are ridiculous. My husband was going to purchase a car from Terry Hendricks sales man was nice but the our is something else. Takes cars a ranks miles on . We saw a SUV online for with 13,000 miles and then when we went to the dealership it had 15,666. Salesman said they had to pit the Xtra miles to get certified. Hmmmm then found out the owner Terry Hendricks to is for road trip out of town with it. Then came back to say my husband had great credit 720 but couldn't get the SUV because not enough credit history. My husband has had his credit for 3 years so that did not seem right. This place is a scam and joke. I went the next day to another dealership where I was approved for a brand new car and got it! Terry Hendricks is a joke! Ridiculous! They should receive a start at all I say. read more

When the lockdown and economic downturn suddenly had me looking to potentially purchase a vehicle several months before my lease expired, in hopes to catch a good deal, I had VERY low expectations of service and integrity--based on my absolutely HORRIBLE experience at a Chicago dealership with said lease a few years ago (before that I had been carless for nearly 14 years #citylife). Much to my absolute shock and delight, not only was my experience with THCDJ (particularly Alex Zimmerman) NOT bad, it was...wait for it...legitimately pleasurable. That's right, dealing with THCDJ was actually an outright enjoyable exchange--from the first outreach to the final signature. What a relief!!! I'll tell ya, if it weren't for the fact that they're 200 miles away from me, they'd likely have my loyalty for life just based on how great that experience was (and I'm not just being biased because I'm so in love with my new Jeep Compass). 10/10 would recommend! read more

Terry Henricks Chrysler Dodge Jeep RAM - Car Dealers Near Me - Archbold, Ohio

THEY SELL UNSAFE VEHICLES. I came here from New York check out some of the jeeps and some of them were quite off, I looked at Jeep Grand Cherokee and found some damages I asked the salesman if the scorpion in an accident they told me confidently no then I showed him and they start coming up with excuses saying oh I thought you were talking about this one warning do not come to this dealership read more

I took my daughter to terry Hendricks for her first car she picks out a 2007 Ford Edge which they said they had put breaks and rotors on before buying it she decides she wants it well after a few weeks not hearing from her she was scared to tell me her car was not right and boy was she right!!! After I take it home and get closer into it every tire had the wrong lug nuts and the rear hub was shot after they had put new breaks on they sold an unsafe car BBB of someone should shut this place down before someone gets hurt now mind you we have brought new and used from them and used there service dept before this is not acceptable for a dealship of any kind!!!! Sell a unsafe vehicle I will never go back to any Terry Hendricks anywhere!!!! Buyers be aware!!!!! read more

Second car bought from this place broke down within a week first one was car needed a new transmission tell me that auto zone found that out but Hendricks could not have known....at least they honored the 1000 mile warranty I told them he had to have or he wouldn't buy the car...... this one he bought the extended warranty bs they sell car overheated today not even a week after purchase the roadside assistance needs exact GPS coordinates or they can't help you normal people don't know how to get that info at all gave them two road name's of the corner he stopped at... nope need exact GPS coordinates....again brother paying for a tow out of pocket but at least they are gonna send him a loner car,something they said they did not do when he was looking to buy a car. Yeah I wouldn't buy a used stick from them and their rigorous inspection that their used cars go through... after the initial dishonest sales reps and car breakdowns the service department has always been very reliable hoping this continues when they look at this car read more

For my very first car buying experience, I purchased a used trade in car from Terry Henricks in July of 2016. I paid in full that same day and drove off of the lot in that car. The license plates were taken off of my old car and put on my new car. I was told I would receive a title in the mail after 7-10 days to register the vehicle and transfer the plates. A month went by, and I did not receive the title nor hear from anyone at Terry Henricks. When I called to inquire, the woman stated, "Oh yeah, we don't have it. I forgot to call you." I drove around for that month with illegal license plates. They eventually sent me a temporary tag while I waited for the title (and a second one after I called to let them know the first one was expiring). During this time, I, as well as my dad who had purchased multiple trucks from this dealership, called to talk about the progress of this situation. Often times, there would be no call back, and we ended up talking to 4-5 different people trying to get answers. Three months later, we came to the decision that this needed to be taken care of, and I was presented with three options. 1. Wait for the title. 2. Trade in for a different car or 3. A full refund. Ideally, I wanted a trade in because I needed a vehicle that day to be able to drive around. I told them I wanted an equal or greater than value for all of my hassle. I was offered a car with more mileage and listed for less than what I had already paid, and that was the only offer they could make me. Annoyed at this, I asked for a full refund. We agreed on a time, and my dad and I went to the dealership to pick up the refund. Granted we were just there for a check, but we were there a whole 5 minutes with barely an apology and no remorse for the situation that I was put through for my first experience with a dealership. The excuse I continued to hear was, "this has never happened before." However, I should not have been sold a car that they did not have a title for, more effort could've been made to satisfy the customer, and the lack of communication made an unfortunate situation an even worse experience. My dad and I will no longer be bringing our business to this company. read more