I have used this company approximately ten times over the last year. They have consistently…read moreexceeded my client's expectations! Their people are always nice, professional and knowledgeable. Five star service all day long!

Simply the best! Got me through some itchy situations and…read moremade sure that I wasn't getting batted around like a dog's chew toy. Truly a pleasure to be represented by such talented professionals. This team is the real deal. They work for you. They work very hard to make sure that you are getting every cent that is rightfully owed you. You'll be hard pressed to find better representation come tax time.

They didn't enter the correct information and a year later they tell us we owe $4000! I will…read moreNEVER recommend them. How do you miss basic information!? Probably because you rush through appointments, don't use even basic technology (hand wrote everything in red pencil), and don't review with your customers. I should have caught the red flags but I passed it off as old school, local business and thought surely they knew what they were doing. NEVER AGAIN.

They actually take the time to care that you understand what you are paying for. Home town feel…read more Cost of insurance should not be what you're looking for. Listen to them and the quality of life will go way up.

Have been with Mick for years and years. Great service always from Bobbie and Mick.read more

I've been with State Farm since returning to the states 4 years ago. My late husband found Shawn…read moreThacker online. While his office is not in our neighborhood, I will continue to take my insurance business to him because of the friendliness, professional, and prompt service I have received.

Everyone at this State Farm-Shawn Thacker agency in Centerville, Ohio has been so helpful to us as…read morenew residents here. Madyson was great in getting us all set up today with policies and helping us navigate transferring our cars from NJ to Ohio. She explained things well and told us about some helpful new options that we could consider. We have been happy State Farm policy holders for 45 years in NJ and we are happily continuing on with State Farm again.

Unreliable at best, dishonest at worst…read more I reached out to Mike (company owner) as a returning customer in January of 2025 to inquire about a somewhat complicated international personal tax situation. I did this to ensure I would have plenty of time to prepare and hopefully avoid extra charges by waiting. I have an accounting background, and essentially served up everything he needed to make this filing as straightforward as possible. During the 2 or 3 phone calls we had in February and March, Mike always stated he would address the filing, "in the next week" and never indicated any sort of problem or concern. He could never indicate how much he was going to charge me after asking him several times, which should have been a red flag for me, but I just wanted it finished so I ignored my gut. After multiple missed deadlines I was completely abandoned with no communication or progress. Completely radio silence. (unreliable) Mike uses a secure portal that allows you to see activity, and of all the files and info I uploaded, many were never opened or viewed by him. The last time I spoke with Mike was March 10th. Since then I have called 4 times, left 2 voicemails, and sent him an email with ZERO responses. Since Mike is an old man, I started to worry that something may have happened to him. I had a friend call his number, and Mike answered on the first ring, and indicated he had "plenty of availability to take on new customers"... (dishonest). Mike's unreliability and dishonesty put me into a situation where I had to scramble to find another accountant 1 week prior to the deadline and pay a premium to do so. If you are still not convinced to spend your money elsewhere, consider the following: Mike always talks with a tone of frustration and aggression; talking to him is never a calm or relaxing experience and after every call I felt like I had just had a heated argument with an overly opinionated uncle. His views are antiquated and he's never hesitant to share them. Look at his website - he is quick to tout his faith and honesty and yet he is perfectly okay being dishonest. For someone who has made a career out of accounting and math, this simply doesn't add up. Go somewhere else, you'll thank me.

Another OUTSTANDING tax service from Mr. Logan. I absolutely trust his expertise and knowledge…read more Highly Recommend !

Everyone is very friendly and helpful and informative Know what to do and timely manner. I have…read morehad this company for years now. .Couldn't ask for a better insurance company .

I've been with them for years now! They are always available even I reach out.. And that's what I…read morelove. They handle all my business so I don't have to worry about anything! Highly recommend

Allen and team do a great job providing the proper insurance I am needing and support with it any…read moretime it is ever needed. Chad (6 year customer)

I have been a member for about 20 years. I had been generally satisfied with the service. So, I…read moreapplied for a 39K rental property mortgage through WPCU expecting that I would receive the same level of service. Tim Carpenter was my Mortgage Loan Originator at Wright-Patt Credit Union e. The initial contact was amenable. He told me what I would need, and I provide the information on the same day. After that things went downhill. He was very slow to respond. When he replied he did not answer the question I asked him. He did not call the listing agent or the buyers agent in a timely way. He asked me to provide him the same document repeatedly. He made mistakes in the closing documents because he did not read his emails thoroughly, so he did not have current information. An easy straight forward mortgage took three months to complete. I called and left messages, he did not respond for many days. When I was finally fed up with his service, I called and emailed his supervisor Bill Brogan, Loan Account Executive @ Union Savings Bank President, he never called me back. I did get a mortgage but the experience was so stressful that I will never use them again.

Why would I bank anywhere else? I used Key and Chase before this and they were super scandalous…read more I've never had an issue with WPCU, and I feel like they're there to help me, not rip me off like other banks. Sometimes, the wait inside is long. That can be irritating but I just try not to go inside when I'm in a hurry. They're busy because they're a great bank! I've always been waited on by friendly tellers....never had a single bad encounter with a staff member. I've visited a few other locations, and even though I live closer to the one on Xenia Ave, I prefer to go a little further to go to this one. I will never switch banks as long as they remain the way they are now...just perfect.