EDITED on 4/19. A Customer Service Manager contacted me to issue a refund for the difference in…read moreprice & apologized for the confusing message about price match. Since I did have both receipts, I would be eligible for the refund. I think a new employee misunderstood their policy. They also gave me bonus points and a coupon which I felt was very nice and very good customer service!

Friendliest and most knowledgeable people in the garden and farming buisness!! I love going there!!read more

My go-to for the needs of groundskeeping and pet foods. If you're into landscaping this is the…read moreplace. In addition to their Great Prices, they are extremely helpful in information about pest control. I'm not trying to harm anyone's animals, have to be very careful in what you use for rodent deterrent.

The staff at this location are very knowledgeable as well as friendly. I buy all of my flowers and…read moreshrubs for our garden here. I just had my golden retrievers picture taken with SantaPaws! What a great job they did with the setting! Thank you so much you are all the best!!! Merry Christmas

ive always loved stopping in at lockstock. horse & chicken supply's!! friendly girls up front…read more fresh hay always!!

I HAD been a customer for years. Recently, I was contacted by the store about their staff making a…read moreclerical error on an order charged on my debit card two weeks prior. They were looking to recoup the deficit as the employee undercharged me. The owner basically accused me of trying to get something for free even though I agreed to pay for the EMPLOYEES MISTAKE . If I had been a cash paying customer, they would have had no recourse. Very disappointing that I was treated so rudely. They make supporting local businesses difficult.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

We decided to try Burnett's this year for our annual pumpkin & chrysanthemum haul. It's a cute &…read morewell-stocked spot! The prices were a little high on the pumpkins ($24 for the funky looking swan goose snake shaped gourds, if I remember correctly) but the selection was really great. We filled our cart up. They were running a special on the mums - buy 2, get 1 free. So we picked out 9 & got 3 free. After the special, the mum prices were reasonable. The staff was very personable & friendly. I'm looking forward to coming back to check out the butterfly garden & then maybe also in the spring when we need some annuals.

Please don't purchase the firefly petunia. It is supposed to be solar generated at night after 6-8…read morehours in sunlight. After 3 weeks it has never "lit up". It is a very small plant and NOT worth $30.00. Unfortunately Burnett's would not refund my money. Will never buy their plants again.

Sometimes I just call Shagbark to get advice on how to do something. They have a set team of…read moreknowledgeable folks who I can always rely on. I'm there all the time. We're so lucky to have a local hardware/lumber yard as good as this one.

Great business. Friendly people. They have what you need. They have pet supplies too!read more

Customer service is severely lacking…read more When I finally found a staff member, I asked about finding a vegetable plant I wanted. She had no idea and called for back up. The other staff member came over so that the three of us where all about 5 feet apart. The original staff member explained that I was looking for a plant and the new staff member did not acknowledge me and told the other staff member that the plants were sold out and "she should've planted those plants in the ground already; they won't even take now" in a scolding tone (yes, she was aware it was me looking to buy). She was offensive, she wouldn't look at me or speak to me - the paying customer, and I stood there mouth agape. She didn't care or notice because she never looked at me, of course, and just walked off. After a moment of processing the intense dismissive snobbery, I walked away from the rest of my cart and left. (Please note: I work two jobs and managed to buy the plant elsewhere and had a wonderful harvest despite the timing not being ideal. - Also, I heard later that the rude staff member was related to the owners, but cannot verify). Another time before the one above, I had gone to grab some plants and asked the staff member at checkout about a specific type of bush. She had no idea and wanted to radio in to someone else working that section. It was taking him a bit to respond, so while waiting, I said, "no worries, I'll come back another time, I don't have the time now." She ignored me and kept radio-ing, I said, "really, now is not good. No need to call him." And she continued to ignore me and call on the radio - while not ringing me up. In the end I said, "you know what, I don't need any of these items" and she finally faced me saying "Oh, are you sure? Ok. Have a great day." Just - what?!?! Most staff do not know about the plants or care, they just work there, so a heads up if you're looking for that highly knowledgable service. Driving in/out and parking is a nightmare unless it is empty. Scratching your car to fit two cars on the road is almost inevitable. The energy here is all weird. They are always frantic on the radios as if they are all always annoyed at each other or annoyed to have to do their job, the majority of staff members I have met don't respect their customers (they seem to avoid them), and it is a very cramped shopping experience. While yes, this place is overpriced, I'm happy to pay a little extra for a local business and not a big box store. That said, this isn't a little extra and they don't treat their customers well at all. We all arrive at garden centers smiling and excited for the warmer weather, it is odd to have such poor treatment when the buy in is there from the start. That points to leadership, but who knows. No longer a place I frequent or recommend, but still might go in a pinch with very low expectations.

Vigorous, healthy plants. Healthiest vegetable plants in the area. Helpful staff, professionally…read morerun. Efficient checkout.

Super helpful staff, great location, excellent selection, and service!…read more Highly recommend.

I love that we have a vacuum store here in Clinton…read more Everyone there is so knowledgeable and kind. They keep my vacuums in good shape. I purchase my bags and filters there. Thank you!