Deborah Trevino at Direct Travel is the best. She has been great to work with in helping me decide…read morewhere I want to travel. She is friendly and knowledgeable. Her advice made me feel completely informed about different destinations, giving me confidence about making the best travel decisions to meet my goals.

I have been using this travel agency for years. When you call ask for Karen Ewald. She is the…read morebest. She has helped me book several trips, and everything has always been seamless. Professional, courteous, and extremely knowledgeable. Don't wait book your trip today!!!

Took a Holland Tulip Time tour. Three bus loads and around 150 tourists. Too big! There were…read moreother "issues", but I'll leave it at that. Very conflicting travel info and it cost me over $400. When I called to let them know about this, I was told they would call me back. Still waiting. I won't use them again.

Great company our guide Cory was a joy to have along side. Very knowledgable about the area…read more Shared stories along the way. Our driver Ben was wonderful and provided us with interesting facts about the area. I highly recommend them for the Alaska Cruising.

This is the WORST travel agency I have ever talked to. I spent 20 minutes explaining in detail the…read morebooking specifics I needed with Ruby Espinosa. This happened at 9:50 in the morning. At 10 minutes to 5 (quittin' time) Ruby sends me flights that are NOT EVEN CLOSE to what I requested. I wasted a day waiting for what turned out to be a nightmare experience. There are so many competent travel agents out there. DO NOT CALL THESE IDIOTS!

We worked with Christie K. to plan our first trip to Paris and it was a fantastic experience from…read morestart to finish. I was planning on surprising my girlfriend so Christie put together a length and location of the trip within my specific budget and booked the flight and hotel. Later on she patiently emailed back and forth until our itinerary was set, each item on which she reserved. She sent us a packet with detailed info including maps and confirmations for everything. Lastly, the day of our departure, United cancelled our flight without notice. Christie immediately answered my call and literally within 30 minutes we were rebooked on a same day flight. Fantastic service!

Worst travel agent ever. She is in the business to take trips not make trips. She is in town for…read morea few weeks then gone for a month and is pushing you to make your plans so she can leave town again. I ended up going with a different agent and she had the audacity to call that agent and say SHE was my travel agent and would book my package. Unprofessional.

From the owner: Abbey Travel Ltd. was established in 1982, offering leisure, corporate group and incentive travel…read moreservices. We continue to be innovative, focusing on high levels of customer service and travel experience. A wholehearted commitment to excellence is Abbey Travel's company philosophy; a promise that extends not only to the quality of our work, but to all aspects of travel consulting, product development, marketing, meetings and corporate planning, and professional reporting. The success of our long-term customer relationships has largely been due to our mutual business philosophies, our high level of customer service, and our efforts to control travel budgets. Abbey Travel Ltd. is staffed with highly qualified and experienced personnel, knowledgeable in the travel industry and capable of assisting you in your planning process. The average experience of our consultants is over sixteen years, adding to the value of our services. We invite you to work with our professional travel consultants, and hope making your arrangements is a pleasant, enjoyable, money saving experience.

We used this hotel to book a block of rooms for our wedding. However, there ended up being some…read moreconfusion. - We had arranged a block of up to ten rooms, available to book through a certain date. At some point there was a message that the block was full. But when we got the list later, only five rooms were booked (& one name was not anyone we recognized). Did they confuse ten guests with ten rooms? - On the website pertaining to the block, it had both our surnames. However, we discovered when one of my aunts tried to call and book that the listing behind the scenes had been made based partly on our email (a combination of our first names), so it had my last name and then a mashup of his first name, which was apparently throwing off the booking people on the phone. The younger people booking online figured it out with the website, but not everyone does things that way...We had given them our names when setting up, so why someone went rogue with the paperwork I have no idea. Even the relatives who were not able to get rooms in the block still were able to book in the hotel for a comparable price, and the location was convenient, but these mixups were unneeded annoyances as we tried to plan our wedding.

The staff here are relatively frustrating and instead of serving customers, they find ways to…read morejuggle them away from their own responsibilities. I called directly in order to get a room. I ended up talking to an individual at the front desk stating my wish. I explained I wanted to talk to the hotel directly as the reservations line is the usual, annoying over seas phone number with poor customer service. The lady bait and switched me into using the service. I checked in and was told that upgrades were not available. A quick look online with a simple attempt at making a reservation showed a room upgrade was certainly available. Too much lying, not enough customer service.

We could have done better with Expedia. He found no better flights than we found. When we asked…read morehim about booking connections for transportation from airports to hotels or from Rome to Florence. He said he could do that . . . for a price. And the hotel he booked for us in Rome was a $30 cab ride each way between the hotel and any of the major tourist attractions. When we got there, we contacted Tor, who told us it was our fault for not checking in advance. What did we need a travel agent for, if not for things like making sure we were well located?!

A friend recommended Tor to arrange our travel plans to Havana, Cuba. We met with Tor so he could…read moreget a sense of what we were interested in doing on our trip. Tor put together an itinerary to try to maximize our time to see the sights for the three days that we were there. Tor has been to Cuba many times so we had lots of questions about the process. Tor was easy to work with and returned phone calls and emails promptly. Tor couldn't have made planning this trip any easier for us. He took care of everything!

Best transportation service ever! We use Chicagoland…read moreTransportation every time we need transportation service and have always been very happy! My friends were coming into Chicago and wanted Black Car service. I recommended Chicagoland to my friends. They were very impressed with the service and the quality of the transportation. They said It was the best transportation ever! Thank you Doug for taking care of my dear friends!

Very happy with the service. Inam was fast, efficient, and got a great rate for our flights.read more

Really good experience I was recommended this place by one of my family member . I am really…read moreimpressed by the customer service FAST!! And Cheaper then Online!!