My son lived at C Street Suites in Pullman, and we had a really positive experience. The property…read morewas well maintained, the location was convenient, and the management team at Coug Housing was responsive whenever questions came up. It's clear they care about the residents and take pride in how the property is run. C Street suites felt safe, organized, and comfortable; exactly what you want when your kid is living away from home. I wouldn't hesitate to recommend it to other families looking at housing options in Pullman.

Great location, customer service always friendly helpful and available. Rent was a bit high. I…read morewould recommend to others.

First overall, not bad. Front desk team/office are great. But to be honest everything else is not…read more The kitchen is quite small and every appliance is outdated, doesn't work very well and is dirty even when you clean it. Maintenance is meh at best, they work on it soon after you place the request but then they take a while to get it finished. The last straw for me was when our AC/Heating went out. Only then provided us with a super small AC unit (seen in pic) that's super loud and barely keeps the apartment at 71. Then when maintenance came and checked it out, turns out our unit has been broken for over 4 months! And our high electricity bill was over 400$ a MONTH for those 4ish months because of that broken unit!!! Went to the front desk to ask for compensation, as it was not our fault for the unit being broken, but they provided us with an email for the area manager, not even a phone number!!!! No compensation has been provided for this and plenty of my money is now wasted. The Grove was okay but now my money is lost .

This apartment complex has been the best hone over the last three years. The employees are helpful…read moreand the facilities are excellent. I highly recommend for students in the area.

Pimlico Apartments and DABCO employees truly care about residents' wellbeing - our family of three…read moreexperienced exceptional kindness during crisis! When black mold forced our sudden evacuation, Brodie and Russell selflessly helped move our belongings to a temporary apartment - on a cold, rainy Sunday beyond regular hours! Their dedication warmed our hearts. We didn't know where we were going to spend Xmas, but Brodie and Russell even moved our presents to the temporary housing so our nine month old infant could have a warm and safe first Xmas. They saved the day! Abbea in maintenance meticulously addressed the issue, explaining Pimlico's thorough solution: installing new windows in our bedroom - her transparency reassured us. Amanda and Terri in the front office provided efficient, friendly support throughout. Pimlico Apartments' compassionate response turned a stressful ordeal into a testament of their outstanding character - highly recommend.

At maple valley apartments they charged me for a screen door that was already messed up when I got…read morethe apartment and then when I called them, they offered to refund me 50% of the charge. They put in my address wrong and the check for the screen door bounced back then they sent me on a wild goose chase around Pullman trying to find where to pick the check up from. I was told two different locations and then told to wait 30 minutes because the manager with my check was not actually where they said she was and ended up returning to the location I was at in the first place. Like I don't have things to do ?!!! They are the ones who told me I could come pick it up and they are the ones who messed up the address in the first place. Terrible.

I went to show some friends in another state where I lived, and saw the reviews on this place, so…read moreabsolutely had to add my own experience. Mostly just because I'm kind of confused! To be fair, the AI-ness of some of the responses doesn't really help, but! For anyone curious about this place, I've been living here since they first opened for rentals. About 2.5-ish years at the time of writing! I'd say I'm probably closer to rating it a 4+ than a solid 5, but given the amount of 1-stars, I'm rounding up instead of down. Hopefully I can answer some questions real quick. So: Pros, Cons, and Other™. Pros: - The Rooms --- are very nice! Maybe I'm biased, because my first dorm was built in the 70s, but as far as dorms and apartments go, the rooms are generally clean and updated. Not entirely sure what someone else meant about everything being outdated? The AC/heating, yes, but the rest is quite nice. Overall: each bedroom has a walk-in closet, a private bathroom, and a Full XL bed with a desk. The living room area is roomy. The walls are not thin - not sure what people meant. They're not SOUNDPROOF, but as long as you/your neighbors aren't being extremely loud, they're way thicker than normal apartment walls; and they're very insulated, to the point it can be a problem in summer. Doors ARE self-locking; I've never had an issue with my key personally, but I can definitely understand frustrations. It does make me feel safe, though. - Amenities --- The pool is nice! It's really more a lounging thing for pool parties. The gym has some updated equipment, some treadmills/etc. It's not giant, but if you want something bigger, the UREC center is about a 5 minute walk down the street. The cafe Knead, on the first floor, is also phenomenal. The main lobby has a coffee machine that you can use whenever. There are several media rooms on the first floor that you can use for game nights with friends, etc. - People --- I did see this mentioned in all the other reviews, but the people who work the front desk are WONDERFUL. Every single one has been an absolute sweetheart. They bring treats by sometimes, and have little events! Not sure why everyone seems to be getting in arguments with the manager? I've only talked to him once in two years; I wouldn't call him warm and fluffy, but he was very professional. - Pets --- They're very good with pets here! There's a little dog park area out back. I've run into some bigger dogs in the hallways before, but they're never aggressive or anything. Always super sweet. I can only speak for the MU building, but I've never had any issues with other people's pets. Cons - Floor Plans/Space (?) --- Not quite sure how to word this part, but the floor plans are a little off? Or rather, they're EXACT, to the point it makes them 'off'. It may be intentional? I'm not certain. For example: the doors in front of the laundry don't close, because the washer/dryer are the exact size of the closet; with the water pipes, they're too big, so the doors can't close. - Water Heating --- I've only ever lived in three apartments in my life, so it may just be a me thing. The shower here runs out of hot water in around 35-40 minutes or so, and gets ice cold at around ~45. Again, I probably just got spoiled by my last place (or should take shorter showers), but definitely worth noting. No baths, but oh well. - General Heating, and Cooling --- I don't know about the AC/Heater being 'smelly', but it's an on-floor radiator like at hotels. A little loud, not bad. Doesn't really reach the bedrooms, though. The bedrooms have small in-wall heaters that add warmth in the winter! But the AC is awful in the summer. For ref, I'm tiny and normally get cold super easily. I have to circulate air with tower fans into the bedrooms all day to have a CHANCE of not overheating at night in summer. The rooms are VERY insulated. - Parking --- If you live in the MU building, or are willing to walk a tiny bit, there IS always parking available in the big lot. If you don't, or have groceries/mobility issues/it's freezing out/etc, I can definitely see it being a much bigger issue. There's one parking 'lot' behind all the buildings that has two rows. - Floor Shops --- I think it's more Pullman's fault than the building's, but after two years, only Knead has fully moved into the retail spaces at the time of writing. It was sort of implied they would all be filled by the end of year one, but I'm getting the feeling there will still be openings by the time I finish my degree, haha. I'm sure it's frustrating for them, too, but worth noting. Other™: - A couple of last points: --- Can't speak for other floors/buildings. But I've never had issues with trash/it being smelly in our hallway; they do trash pickups Sun-Thurs, and repeatedly remind people to not leave things out outside those hours, so I personally believe that part isn't the building's fault. --- Close to campus AND the airport! Yay! That's it- thanks for reading! :D

My experience here was not good. The apartment manager came off super weird and rude all of the…read moretime, and even went as far as putting my first and last name in a response to an online review I made - essentially disclosing where I live to the entire internet. Objectively, the hallways were always dirty and smelled like trash and you could never find parking even though there were fees.

I loved living here. Great value, fast maintenance and friendly office staff!…read more Jeff from maintenance is great!

Great place, very helpful!…read more Our apartment got water leakage and they came around and patched it all up very quickly. The staff is understanding and kind!

Very bad at communication. I lived in a house with 7 people and sometimes only one of us would…read morereceive notice that someone from HPM would be in our house for repairs, property tours, etc. No cleaning of unit between tenants even though we were charged a cleaning fee and a security deposit. There was a rat problem. They gave us ONE trap, very badly fixed the cracks in the walls with spray foam, and did not clean up after themselves.

They are absolutely horrible. I just graduated from Wsu and moved out of my 2 bedroom apartment…read morenear campus. It was a tiny place that my brother and I had lived at for a combined 5 years. When I moved out I completed the entire checklist except for cleaning the oven and range as well as the bathtub. They completed an inspection and estimate that it would take 15 to 20 hours to clean the entire place that I had already gone through and scrubbed. They said it took 3 hours to clean my bedroom shown below which was spotless. In total, the charges we received during the moved exceeded $1500 and I spent months contesting that. I sent numerous emails showing proof that it did not need 20 hours of cleaning and Cheri as well as Jodi seemed to completely ignore my emails that showed proof of it being clean. Steer clear of this company unless you want to be completely screwed over.

Honestly, I am going on to 3 years this year and, although I have had some hiccups with prior…read moremanagement the guy there now has been nothing but helpful. I highly recommend these apartments. The bus stop not too far away, but definitely has its perks with the decent size rooms and two bathrooms.

It has been over 30 days since my daughter moved out and still no reimbursement of the damage…read moredeposit and last months rent. We were assured in an email by the Cougar Crest Manager that the reimbursement was processed and in the mail two weeks ago. The address where the payment is to be sent is correct and was sent by email to the CC Manager 30 days ago. In the last week the Cougar Crest Manager has not responded to emails or phone calls. We will be taking this matter to small claims court.

We made an appointment with KIP Development to see their apartment. We drove 4 1/2 hours, paid for…read morea hotel, and showed up for the appointment right on time. KIP never showed up and did not call to reschedule or appologize. Certainly not customer focused.

I drove into town with five bucks and an aging S10. Kevin helped me find housing several times. Of…read morecourse that was chickenfeed compared to what he really accomplished for me. When the sun rose in a steamy gray cloud of debt and endless work through a windowless un-air conditioned apartment and rented office, and nothing but gloom from here to eternity - Kevin assuring his trust reassured me I didn't have to rent the rest of my life. He then presented priceless property on the soon to be fastest growing boulevard in Pullman, saved me the expense of an architect with a pencil and yellow pad, sketch out my dream clinic, took my revision graciously, built it and handed me the key. You seldom hear Kevin brag. Well you seldom hear Kevin talk, but some do it by talking. Others just do it.

My son and three friends planned to lease an apartment here on individual leases. When one friend…read moredropped out, the property management company filled that bedroom with someone they chose. We had no choice. Within the first two days of this new tenant moving in, I called management to report: Smoking in the unit by their chosen occupant Friends of their chosen occupant coming over and smoking and drinking and noise violations Behavior that was clearly likely to cause damage I'm a landlord myself and know they could have issued a 48-hour notice to enter and inspect. They refused to do so. Fast forward: now there is damage, and all of the tenants -- including my son, who did nothing wrong -- are being charged a portion of the costs caused by this person and his friends we had no say in approving. On top of that, we are being charged $500 per person to move the non-offending tenants out. We still don't even know the full amount we'll be billed for damages. Meanwhile, this tenant or his friends have also stolen from the other occupants. My son finally had to remove his kitchen items and stop cooking because of theft. In my opinion, the property management company was negligent in refusing to follow up on complaints that started within 48 hours of move-in. Their lease may protect them, but it leaves responsible tenants and their families stuck with the bill. I would urge anyone considering renting here to be aware of how little support you may receive when serious problems arise.

I have lived at the retreat for 2 years now. I would say the layout, the set up, the amenities and…read moreall that are good. However when it comes to signing leases and rent rates they are unfair and will trap you. I understand that students when signing a lease need to commit to that but, life happens. When I first moved to the retreat I had random roommates. They were absolutely horrible to me. I was being harassed and didn't even want to go home. I went to the leasing office about this situation and they told the only way they could help is if I paid a $250 transfer unit fee. To me that was a slap in the face, because all you're telling me is you don't care about the safety of your residents. The second situation was they make it nearly impossible for you to break your lease or give it to someone else. To give someone your lease it's $500 and to break your lease you have to pay every months of rent you won't be living there. I tried to break my lease due to a family emergency and they told me I was going to have to pay $5000 dollars. NEVER have i experienced such a thing. We are college students, what makes you think we can just pay $5000. That's ridiculous. Even when it comes to rates. They email or text us all the time to resign and get good rates. I did this and a month later they dropped the rates even lower for new residents. I just think that's unfair to the people who have renewed and stayed. I just wish they would be more understanding and not make everything we do cost money.