Ordered three different items. The lady taking my order, Hannah, then repeated back to me one order…read moreonly. Which was completely wrong. When I gave her my entire order again she instantly got a rude attitude with me. At the window I was overcharged and had to ask for a receipt. She then snapped at me and said "I'm trying to fix this if you'll stop interrupting me"!! She was awfully rude and unprofessional. I called today and she claims to be the manager and she refused to give me her supervisors number but I did find it online. Now I know why J's Creamery always has a line and this place doesn't.

Such a cute little place to take the whole family! Great for kids, and the outdoor space is fun for…read morepets too- perfect for everyone. There's many kinds and options of custard so there's something for everyone. Our service is always so quick and the workers are always positive and kind. I love this place!

5 stars for the experience, service, and ice cream selection. 4 stars for the fact that they only…read moreoffer blue bell ice cream. They have a variety of things you can get made to order, and they have a selection of cheesecakes, however we were hoping to get a local Lubbock ice cream shop for cones/cups.

3.5 stars They serve…read moreBlue Bell which is a HUGE plus. However, because of the name I thought it was homemade rolled ice cream. That's my fault. The service was friendly and prompt. They offer samples which is nice because I've seen flavors in the grocery store but hadn't tried them. Realizing it was store ice cream was a little of a letdown, especially when we got the bill. We got three single scoop cones with one topping each and our total was $23 without the tip. If they had an experience type of environment that price would be worth it but there is no indoor seating. When we went it was about 95 degrees so sitting outside wasn't an option. I wish they had a cute set up inside, some seating inside. Then it would be a whole experience and the price tag would be worth it. They do have lots of wild ice cream towers but they started at around $13 so that could have gotten pricey. This has great potential but needs to bulk up the overall experience. I'd love a fun place to take visiting friends but this isn't it.

Great ice cream! Just a little expensive but worth it. Would definitely recommend the dirt and…read moreworms concrete!

Such a great spot for an afternoon treat. Great selection of ice cream, with a nice visual menu…read more Super fast service and friendly staff. Great covered walk up patio with some nice benches to relax and enjoy your ice cream. Will definitely be back next time I'm in Lubbock!

It was my first time going to this Menchie's and it was THE worst service I've ever experienced…read more The frozen yogurt was good but the two young girls "working" the counter going back and forth from the back to the counter gave the worst attitude and then proceeded to ask for a tip. It was dirty, some of the machines were empty. I will not be visiting again as I'm really disappointed.

This place is FILTHY! No matter the time of day or night, it's disgustingly dirty. Food on the…read morefloor, unclean tables and chairs. I'm done. It's not a one-off. It's the culture here. Too bad.

Great ice cream place! I love the old astetic and with there were more places with the old dinner…read moreastetic! The ice-cream is great and the staff is very nice and helpful! This place is alergy friendly as far as cross contamination goes which is great! The only thing I would say is I wish they had more food options but it is an ice cream shop so any food is a plus!

Holly Hop is 5 stars for ambience, 3 stars for food and 4 stars for service. The ice cream and…read moreshakes are the best items on the menu. Everything else is meh, not bad nor great. However the ambience is worth coming here. Great place for a date, taking an old friend out for a milkshake or to bring the kids.

Came in for a cookie. There was already a long line with only one person working on a Saturday,…read morewhich was fine. The lady in front of me finally goes, she gets an ice cream and tells the worker she also ordered a cake. The employee tells the lady she's early so it's not ready. At this point I am the only one left in line, and the only thing I want is a cookie from the display. So instead of helping me and getting me out the door, she tells me to wait 10-15 minutes while she decorates the cake. I had already been in there for 10 minutes, I was the last person in line. The lady was early for the cake, why punish me and make me wait for her cake to be decorated, it made no sense. Ended up just leaving.

had hair in my icecream. definitely would recommend making sure they wear hair nets. This place…read moreneeds an inspection ASAP.

I decided to try the new Nacho Burger - it tasted pretty good! Although, next time, I probably…read morewon't let them put the corn chips on the burger. This location of Braum's is fairly busy, but the tables all seemed to be clean despite not seeing an employee check on the dining area. The order took a little while, but it was hot and correct. For a quick lunch, I'll probably visit this Braum's again.

Best Banana Split ever! They have something similar to a blizzard which is better than DQ and…read moretheir Hamburgers are really good too!!!

OMG the best ice cream food truck in Lubbock. 5 stars for the staff, ice cream and pricing. I…read morealways feel like they give generous portions and do not price gouge. They serve Blue Bell ice cream and have a fantastic list of flavor options.

always great! the service is fast and very friendly and the food makes up for any oddities in the…read moreservice (which rarely happens).

They always have great mix ins. The flavors are also really worth going in to have that special…read moretreat.

My faith has been restored!!! I had a bad experience with my ice cream order in a cold stone creamy…read morein Amarillo, Tx. I was feeling that the quality of cold stone creamy was going down hill. I deciding to try another location and I was not disappointed! DJ at the location on University avenue in Lubbock, Tx is the man!! This guy takes pride in his work! I requested a Chocolate Devotion and I got a splendid desert worthy of the name! Every bite had brownies, fudge, chocolate chips and pecan (yup, I had pecans added)! I watched the masterpiece being made and was not disappointed. I highly recommend visiting this place and indulging your sweet tooth! Thank you, DJ and a special thanks to your supervisor!

This store NEVER has anything in stock. I've literally gone six times in a row and they were out of…read morewhat I asked for. Take it off the menu if you don't want to keep it in stock.