After driving all the way from Los Angeles to Grants for my friends' wedding, I was in a bit of a…read morepanic. I had done the long, eleven hour drive in sections, and had stayed the last three days in Sedona. During my time in Sedona, however, I felt as if I was getting a UTI. Though I was chugging gallons of water and taking cranberry supplements and Azo, it wasn't going away. The final four hour drive from Sedona to Grants was miserable, and I knew that I was going to have a hard time finding a doctor to see me. With a wedding the next day and a long holiday weekend in front of me, I had a huge fear that I wasn't going to be able to enjoy the wedding and that I wasn't going to be able to see a doctor until Tuesday, after a miserable drive back to L.A. It didn't sound fun. I got into Grants at 4pm, and popped open my computer immediately to try and find an urgent care or something. There was no urgent care, but I called over to Western New Mexico Medical Group. They were closing at 5pm, and I didn't have a lot of hope that they'd be able to squeeze me in. Once I explained my situation to the woman on the phone, she put me on hold to confer with someone else for a moment. "Sure, come on in," she said. "It's no problem. We'll have the nurse practitioner wait for you." I couldn't believe it! When I arrived, everyone was incredibly friendly and accommodating. I did not feel rushed or that I had caused any kind of imposition, even though the office was clearly closing, and there was no one else in the waiting room. Not only was the woman at the front desk incredibly nice, but so was everyone in the office, including the nurse practitioner, who took the time to get all of my information, and was able to get me an antibiotic prescription immediately!! I am so grateful for the excellent service (that would have been excellent, no matter what the circumstances), but especially because they went out of their way for me on short notice. It was professional, friendly and overall, a fantastic experience. ...well, except the uti part. :) THANK YOU SO MUCH for saving my weekend!!!

It is always wonderful to find a hospital that you can trust for great care. It is especially nice…read morewhen you can find one in a small town. Socorro General has been a wonderful resource for both my parents. Recently, my mother was seen in the ER. She was given great care by experienced, kind, and sympathetic professionals. I highly recommend this facility.

My child was taken to the ER and NO ONE from the hospital notified anyone in the family. We…read moretracked him down 4.5 hours later. Rang the bell at the door three times and it took 15 minutes for anyone to open that door. I sat there for two+ hours and when I got home and was in bed, they called for me to come in and sign paperwork. I said I'd do it in the morning. At 6:25 AM they were calling to make sure I came in. When I was in that ER, not one person was helpful or asked if I needed anything or explained what we were waiting for. I am seriously disappointed.

Some medical services are acceptable while others are difficult to obtain and some are substandard…read more ER, routine surgery, optometry departments are all very good. There is an adolescent care unit that does excellent work for the community. Adult behavioral health, Contract Health Services, laboratory, and primary care are all substandard. These services were once all very good before the tribe decided to take over the management of the facility. When built, it was the epitome of modern medicine and is still quite impressive for a Native American medical facility. Unfortunately, the frontline of medical care here is poorly managed. Finding a steady and quality PCP is difficult. Each one seemed reluctant to refer patients to care in other departments. While remote, there are many van and public bus transportation services available to get patients here. The information on these services is not comprehensive at all but it does exist. Be sure to insist on referrals to experts and second opinions. It's more like a factory and they'd like to get rid of you as fast as possible. Preventative care doesn't seem to be a main concern here. Fortunately, the ER may be your best option. It's usually busy.

From the owner: Dedicated to the health and wellness of our communities. In-patient care and outreach to our…read morecommunities.

WE have had good and not so good experiences with UNM Sandoval Medical Center. We had to go to the…read moreER on two prior occasions and were helped right away. The doctors and nurses were truly outstanding. However, this week we took our neighbor to the ER for broken toes and a broken foot. We had to wait 7 or 8 hours to get care because they were short staffed. More people are using this center and they need to make sure that they have the staff to care for them.

I'm really impressed with UNM Sandoval Regional Medical Center! I had been going to the main UNM…read moreHospital since relocating to ABQ, and by chance, only got to visit UNM Sandoval Regional Medical Center via my previous visit (since they happened to have a specialist at earliest timeline). The space is large, new and simply clean and in order. Staff seemed more people-oriented and it felt less hustle and bustle like it was at the main UNM Hospital. What I appreciated the most was....they had top notch staff! I went to visit a Urogynocologist specialist and...the specialist took the time to talk to me without rush. Very very good bedside manner...and even proactively helped me with some issues that I didn't even know I had! I also saw that my ENT surgeon and endocrinologist also moved from UNM Hospital to this center. They are top notch, quality staff! This really made me think that moving to live in Rio Rancho / Bernanillo is a real possiblity for me (never thought about it in the past as I have always thought to best live near UNM Hospital itself). The only thing is..just like any NM healthcare places, the waitlist seemed a little long. But once you are an established patient with them, the quality of service and follow up from staff is simply top notch and I'm very happy with my experiences there!

I went to the WR on Friday after Thanksgiving. I was seen with 10 minutes of checking in. From the…read moretriage nurse to the Dr and nurse who took care of me 5 stars all around. They were quick and efficient I mentioned to them that they were like a race car pit crew. My time there was filled with nurses checking in on me explaining what tests were needed etc. ending with a visit from the doc explaining it all. 5 stars thank you for the great care

My Grandmother was at Rehoboth at the end of her life. My family and I got consistent conflicting…read moreinformation about her palliative care. According to some doctors, she could receive it, then according to other doctors, hospital policy went against that kind of care. The nurses were worse. We only got to talk to 3 doctors before she passed, but we were in contact with several nurses. Those nurses need a reality check. Some of them have a chip on their shoulder about how to care for patients. I was told my Grandmother was on comfort care, which meant they would put her on a schedule of comfort medications. Then the next few shifts later, after my Grandma was suffering in pain, that I needed to request medication every time she was uncomfortable. It gets worse....i was then told, by the nurses, that my grandmother needed to request the medication herself in order for them to give it to her. My Grandmother was on her literal deathbed. None of the doctors had a say in how the nurses cared for her. She was so close to death that she just lay there in pain, begging me to rub her legs and her hips. Not one of the nurses or doctors really helped with her pain. I was just told to ask this person and this person and after this person....no one gave me answers. Then they made me feel like it was my fault for asking on my grandmas behalf. My opinion is they made my Grandmother suffer in her last days. She didn't have to suffer. The nursing staff at Rehoboth is not for their patients. They are for themselves. They also gossip among each other and turn each other away from caring for the patients that are their care. I fully and wholeheartedly regret that my Grandmother had to suffer there because of neglect and incompetence among the nursing staff. Do not take your loved ones there.

Some of the most idiotic protocols known to medical science, this hospital needs serious third…read moreparty medical industry review. Recently, a friend of the family tested positive for COVID-19 at the emergency department (ER). Apparently, they were in "diversion" mode and would take 3 hours or more to see a doctor. So he was sent away with a contagious virus and to come back to walk-in clinic for follow-up the next day. As we all know now, all protocols for this sort of thing call for strict isolation and come back to ER if symptoms become worse. But they wanted him to come back to walk-in clinic, exposing him to more of the public. Masks are half measures at best. What about the people in the car taking him to the various clinics and labs. GIMC is making more people exposed, instead of less. There are good doctors helping people here. Unfortunately, the reception and support staff are inept and obtuse at best. One good doctor Urichi saw the sense in making sure the patient was isolated away from the public and his family. Urichi M.D. arranged for Paxlovid to be delivered to the house. The patient is to remain isolated for 5-7 days and free from symptoms for 48 hours until he can return to normal schedule. This one doctor saw the sense to follow current CDC and conventional medical protocols. He is to be praised and given authority over the bureaucratic staff. It seems GIMC normally benefits the community. But this manner of treating patients puts more at risk. Keep a mask on the whole time you are there. It may keep you a little safer from COVID-19 patients roaming about.

24/7 Hospital. Offers medical, behavioral health, dental, optometry and a pharmacy. Government…read morehospital for members of a Federally recognized tribe. You will need to provide your Certificate of Indian Blood. Wait time can be rather loooong, but what do you expect from a large facility catering to a large population of Native Americans. Other Navajo and Indian Health Service hospitals will refer their patients to GIMC. And they see a large number of Walk-In patients daily. Pet peeve, people bringing their healthy children/babies to the hospital to hang out. Keep in mind hospitals are dirty places! Cover your cough with your sleeve and practice good hand hygiene.

I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

I went to urgent care first at the suggestion of unmh's heart station in response to pain and head…read moreinjury due passing out from low blood pressure. I also advised them of the residual headaches and vision issues from at least 2 concussions. They had me transferred to the ER by wheelchair with directions and requesting a CT scan for my head and X-rays of my ribs. They told me that they messaged the ER to expect me and respond to a disabled senior. I knew it was going to be bad when the woman behind window 4 began to abuse my transport person and refused to accept my "stickers" and told her to get in back of the line. 11 hours later...and promises to fix and redo missed and correct sloppy hand-offs across 3 ER shifts I continued to ask to speak to someone in charge which never happened. I was allowed to go into low blood sugar and promised 8 hour overdue heart meds (critical) - twice and by the same nurse and approved by a second year resident. Then a bully like line backer sized came into the exam where I was just seen by this resident who promised to look at my X-rays that had to be redone and see why I never got the CT scans, yelled and only got louder that I needed to go back to the waiting room and wait until they could find a doctor to see me. As I tried explain the doctor and nurse where just in and promised to return quickly with my overdue heart meds and to discuss and advise next steps, he only became louder and I do not exaggerate, imposed size and blocking me to force me out. When I saw the nurse leaning back against a counter top next to an ice dispenser, I asked her what is going on and her smile along with the 2 other staff that she was visiting went to a look of surprise while she lowered her head, their bouncer like tech screamed "I said GO". All of the staff and patients heard and saw this and not one stepped in to descalate and protect me. I was terrified and don't even know how I got home. It was at 1 In the morning. I had been up for 24 hours, in pain and disoriented. Although my providers who I am satisfied with their care of me, I truly am in fear of this bully and was shocked how across all 3 shifts of staff, they openly complained about their work. They were clearly disgruntled and there was no one in charge to call them out for their behavior. As I was smugly told that I needed to "self advocate for myself" , I realized that I couldn't even defend myself. I saw the other reviews about the staff and conclude be afraid is justified as no one from the top is accessible or responsive. So all should know the unhappy staff is detrimental to health. Needless to say the actual guards were watching the world cup on their phones and had one earbud in on ear. Unmh, look at the security footage. Respond to a patient and FIX this multi year continued resulting crisis going to Rio Rancho if you want quality care should be cause for termination!

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

April Rivera PA is untrustworthy. She will disagree with an MD neurologist that diagnosed me with a…read moreTIA and say it was a migraine and call me a liar. As a healthcare worker for 30+ years, I found this quite offensive. She never made eye contact and typed on her computer the entire short visit. AI is not how patients should be diagnosed if you have critical thinking skills.