Walked into the ER and was diagnosed with pneumonia. Spent 4 days there, was treated great and got…read morecured. Unfortunately they want me to quit smoking.

this is the absolute Worst ER I have ever encountered. I kept my mother alive past 90 plus I was an…read moreRN in Phoenix for years. I was falsely imprisoned when some fool got the idea I was suicidal. I waited hours patiently to get some help and when I disagreed with the doctor in charge I was told to CALM down because they thought I needed Haldo. The Philippine nurse had a language and cultureal problems, and misunderstood my totally. She could barely start an IV Without my direction of which veins were the best for me. I was given NO call signal and had to ASK for water and blanket. IN april this year I was scheduled for my annual mammogram and they refused to accept my UNited Health Care insurance and told me I would be responsible for my mammogram and bone scan, This was a horrible experience and I will DIE before I let anyone touch me there again. I guess I worked 30 years ago when the majority of workers were NOT morblidly obese like the nursing "supervisors " Today. This place has no empathy or compassion for anyone.

I only gave 1 star because of the following: urgent care is usually needed for emergent medical…read moreissues when ur primary is closed, off hours like after 6pm, weekends when regular doctors are closed. However, they have adopted a system of needing an " appointment " first. This makes absolutely no sense for URGENT CARE. Also, they are CLOSED on weekends. Also, this makes no sense for URGENT CARE. This is at the Belen Pres urgent care location. So, if yiu have Pres Insurance, you have zero options in this county.. I am seriously considering changing my health insurance during open enrollment. I do not drive in Albuquerque anymore to consider other pres urgent care centers. Definitely going to switch to another insurer.

Close too early help.It is typical of the county. It doesn't pay to need medical care at nite…read more Might as well call an ambulance or drive to Albuquerque. Cause Valencia county has nothing to help you. Looking to move.

Useless useless. Cora Miller urgent care CNP completely ignored me and rushed me through. Quick to…read morerefer me out and did not explain anything to me. She gave me an arm brace that made my pain extremely worse and left the nurse techs to escort me out. Everyone in the office was like taking to a machine that didn't understand me. I wish I could claim my copay charge as fraud because this urgent care is a fraud.

I had an appointment on 5/15/25, I showed up on time was taken in no problem and that is where my…read moreexperience went south , I waited more that an hour without any contact from the nurses or doctor in the office at which time I left not expecting to be there for over an hour. And I still have a terrible headache.

I have been in most of the big hospitals in the US and the kindness I experienced here was…read morestunning. Nursing staff is caring and excellent, its a small medical center so they might not be able to do everything but they make what they have count.

I truly feel like I was tortured by ambulance staff. They excessively drugged me, and refused to…read morelisten to any of my requests. Both my arms are extremely bruised from their inability to properly stick my veins, and they seemed to be laughing at my pain the entire time I was laying on the ground begging for help. It is obvious to me that they only care about getting your medical bill as high as possible, before helping you. I truly am traumatized by their mishandling of my care, I doubt I will ever be able to fully restore my trust in medical professionals. Worst experience I have ever had.

I went to Duke City urgent Care today for the first time for an issue I've been experiencing for a…read morefew days. The staff immediately took care of me and got me back as soon as they could. There was a wait, but once the PA was in the room with me, there was no rush and there was instant empathy from him. He listened to everything I said and we came up with a game plan that worked for me, even though I don't have insurance. Highly recommend the team here.

They say it's walk in appointment. I got there super early before it opened. waited outside for an…read morehour because I know the lines get long. once I got inside the ladies working the front desk were extremely rude. I have never used to sign in app before so when I kept trying to sign in they wouldn't help me. after I logged in they said there was no appointments available. It would have been nice to know before I went though all that.

I enjoy and trust my GP Dr. Luis Marquez. He and his staff have always treated me well…read more The front staff bring down the rating. They are usually nice but... I also can't believe they allow people to loudly talk in their speaker phone in the lobby. It's rude and we all do NOT want to listen to other people's conversations. The lobby should be comfortable for all not just those who want to talk on their phone.

The nurse practitioner that I saw, didn't even bother to examine me. Gave me the wrong diagnosis…read more Be careful, this company/clinic will have a huge law suit on their hands, but they think they can hand out suckers & people will come back to them, but they are dangerous!! They make their employees write good reviews, or else, just do they can get their ratings up...pathetic!! Kathy (owner) does not care about her employees & thinks they are all dispensable!! If you break your "contract" with her, she charges the provider thousands of dollars & she treats you like your a turd on the lawn, once you give your notice!! This is why she carries around a $500 purse!! She is not an advocate of Valencia county, all she cares about is the money ..

Took my parents there to establish a new PCP. They are very welcoming and helpful. They also have…read moreone of the best translator services I've ever seen.

I Highly recommend finding a better facility to meet your needs, Presbyterian Family Health on…read moreEmilio Lopez road will not take care of you. They are uncooperative, unprofessional, & untrustworthy. If your looking for a doctor or PCP primary Care physician I highly recommend looking elsewhere. I wouldn't even waste my time with presbyterian, they are a horrible company that does not take care of their patients and have many allegations and accusations of doing horrible things as a service.

Great folks with real cocnern for their patients. Friendly and honest.read more