this is the absolute Worst ER I have ever encountered. I kept my mother alive past 90 plus I was an…read moreRN in Phoenix for years. I was falsely imprisoned when some fool got the idea I was suicidal. I waited hours patiently to get some help and when I disagreed with the doctor in charge I was told to CALM down because they thought I needed Haldo. The Philippine nurse had a language and cultureal problems, and misunderstood my totally. She could barely start an IV Without my direction of which veins were the best for me. I was given NO call signal and had to ASK for water and blanket. IN april this year I was scheduled for my annual mammogram and they refused to accept my UNited Health Care insurance and told me I would be responsible for my mammogram and bone scan, This was a horrible experience and I will DIE before I let anyone touch me there again. I guess I worked 30 years ago when the majority of workers were NOT morblidly obese like the nursing "supervisors " Today. This place has no empathy or compassion for anyone.

Care quality of past 3 years has declined to an atrocious low level. Office assistants are…read morepractically null and void. I spent 17 years with SVH Clinic. This decline in services is so noticeable.

I only gave 1 star because of the following: urgent care is usually needed for emergent medical…read moreissues when ur primary is closed, off hours like after 6pm, weekends when regular doctors are closed. However, they have adopted a system of needing an " appointment " first. This makes absolutely no sense for URGENT CARE. Also, they are CLOSED on weekends. Also, this makes no sense for URGENT CARE. This is at the Belen Pres urgent care location. So, if yiu have Pres Insurance, you have zero options in this county.. I am seriously considering changing my health insurance during open enrollment. I do not drive in Albuquerque anymore to consider other pres urgent care centers. Definitely going to switch to another insurer.

Close too early help.It is typical of the county. It doesn't pay to need medical care at nite…read more Might as well call an ambulance or drive to Albuquerque. Cause Valencia county has nothing to help you. Looking to move.

Useless useless. Cora Miller urgent care CNP completely ignored me and rushed me through. Quick to…read morerefer me out and did not explain anything to me. She gave me an arm brace that made my pain extremely worse and left the nurse techs to escort me out. Everyone in the office was like taking to a machine that didn't understand me. I wish I could claim my copay charge as fraud because this urgent care is a fraud.

I had an appointment on 5/15/25, I showed up on time was taken in no problem and that is where my…read moreexperience went south , I waited more that an hour without any contact from the nurses or doctor in the office at which time I left not expecting to be there for over an hour. And I still have a terrible headache.

I have been in most of the big hospitals in the US and the kindness I experienced here was…read morestunning. Nursing staff is caring and excellent, its a small medical center so they might not be able to do everything but they make what they have count.

I truly feel like I was tortured by ambulance staff. They excessively drugged me, and refused to…read morelisten to any of my requests. Both my arms are extremely bruised from their inability to properly stick my veins, and they seemed to be laughing at my pain the entire time I was laying on the ground begging for help. It is obvious to me that they only care about getting your medical bill as high as possible, before helping you. I truly am traumatized by their mishandling of my care, I doubt I will ever be able to fully restore my trust in medical professionals. Worst experience I have ever had.

I went to Duke City urgent Care today for the first time for an issue I've been experiencing for a…read morefew days. The staff immediately took care of me and got me back as soon as they could. There was a wait, but once the PA was in the room with me, there was no rush and there was instant empathy from him. He listened to everything I said and we came up with a game plan that worked for me, even though I don't have insurance. Highly recommend the team here.

They say it's walk in appointment. I got there super early before it opened. waited outside for an…read morehour because I know the lines get long. once I got inside the ladies working the front desk were extremely rude. I have never used to sign in app before so when I kept trying to sign in they wouldn't help me. after I logged in they said there was no appointments available. It would have been nice to know before I went though all that.

I enjoy and trust my GP Dr. Luis Marquez. He and his staff have always treated me well…read more The front staff bring down the rating. They are usually nice but... I also can't believe they allow people to loudly talk in their speaker phone in the lobby. It's rude and we all do NOT want to listen to other people's conversations. The lobby should be comfortable for all not just those who want to talk on their phone.

Great staff and providers. Been coming here since it opened. Dr. Fresquez is very tentative and…read morecaring, always takes her time to explain everything and allows you to ask questions.

Took my parents there to establish a new PCP. They are very welcoming and helpful. They also have…read moreone of the best translator services I've ever seen.

I am in a bit of shock at how unqualified and disrespectful the physician was that I saw here…read morerecently. They obviously mistook me for an idiot and a fool, but I quietly watch and document their ineptitude. If there are good doctors at this facility, their reputations are being destroyed by the frauds that I have experienced there, as well as the reputation of Presbyterian Health Care. The girls at the front to check you in/out are sweet, kind and efficient, however, once behind closed doors, it is a different story. Their Care Coordinators and physician treated me as if I am manufacturing my injuries and serious health issues, even when tests confirm these issues. Rather than address what I was scheduled to see someone about, who is supposed to be a trusted and knowledgeable professional, I was being sold unnecessary services by 'medical salespeople', completely out of left field and that I previously refused, so they can keep swiping my insurance card for billing. They even went as far as to make up things, complete with dates, to try to get me into another one of the treatment programs! If I did that, I would be in jail! Their PCCs make big salaries and get bonuses when they sell other services, so they are like going to buy a used car, except they have your life in their hands and are manipulative, deceitful and self-serving. I can't imagine what their sales pep talks are like and their reward programs and the laughs they have behind peoples' backs. One minute, they were telling me (yelling) that I would not be allowed any pain medications (I have no history of abusing such things) but then tried to push me on psych meds to treat the anxiety that they helped to cause. To top it off, they then tell me to get on Medical Marijuana! Say what?!? I felt like I was on a TV show getting PUNKED and the cameras were hiding and then they would jump out any minute and have a good jolly laugh at my expense. What a joke! The physician (GC), 'new to the HMO biz', feigned concern for my maladies and at the end of our session, accused me of making up everything- including MY LIFE- saying I was attention seeking, mentally ill or on drugs! He forced me to take a drug test, which was negative, as I assured him it would be, and dismissed all of my concerns, which are very serious; never bothering to make the referrals or scheduling any further tests that he said he would. He (GC) then wrote a mocking summary saying that I have 'delusions of grandeur' because he couldn't find me on Google, even though I am there in my professional capacity that he states I also made up! Who IS this guy?? Obviously, he doesn't know how to properly and effectively use a search engine nor is he qualified to be in the doctor business. He missed his calling as a fake psychic! I am sad to say that on top of dealing with my chronic pain and suffering, I now have to defend myself against these medical vampires masquerading as care providers. I have since filed complaints with medical ethics boards and am talking to an attorney. I couldn't find this doctor on the first page of Google, so I think he is making up his medical background, is on drugs or most likely, mentally ill. I find them dangerous and to be avoided at all costs. I give them a -10 and a big THUMBS DOWN

Great folks with real cocnern for their patients. Friendly and honest.read more