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    Cibolo Valley Vision

    5.0 (1 review)

    Services - Cibolo Valley Vision

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Cibolo Valley Vision Photos

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    5 months ago

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    People searched for Optometrists 295 times last month within 15 miles of this business.

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    Schertz Vision Source

    Schertz Vision Source

    3.0(35 reviews)
    3.6 mi

    I just wanted to take a moment to share how wonderful my experience was at Schertz Vision Source…read more From the moment I walked in, everyone was so friendly and welcoming. Dr. Gentry was amazing--she really took her time with me and was very thorough throughout the exam, which made me feel confident and well cared for. I also had such a great experience picking out glasses. The staff member who helped me went above and beyond--she even went to the back to find additional frames for me to try on, which I really appreciated. That extra effort made the whole process so much easier and enjoyable. Overall, it was such a positive experience from start to finish. Thank you for making what can sometimes feel stressful such a smooth and pleasant visit!

    Had some glasses that had tint on them, polycarbonate lenses. All of the tint faded came off within…read morea year. When I took them to get re-tinted, they said they couldn't do it because it's been over a year. One lady who works there told me that they were using a lab that they quit using because they having defective products and that was the lab they used to make my lenses. Of course, the office manager denied that she said that .Office manager said since it was over six months that there was nothing they could do for 400$ pair of glasses. She said she would give me a $40 credit on my account for what the tint cost.. never was I told that polycarbonate lenses could have the tent fade, something that they should probably tell their customers. you could tell when you talk to the manager that her mind was made up and no matter what you said she was not going to change it. Typical of people like that.!

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    Schertz Vision Source
    Schertz Vision Source
    Schertz Vision Source

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    Eye Care New Braunfels - Older EOB from another service provider that shows both contact lens and routine exam that is covered 100%

    Eye Care New Braunfels

    4.3(9 reviews)
    12.2 mi

    Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

    This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

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    Eye Care New Braunfels - EOB that reflects never being billed for contact lens exam.

    EOB that reflects never being billed for contact lens exam.

    Eye Care New Braunfels - Merry Christmas

    Merry Christmas

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    Cibolo Valley Vision - optometrists - Updated May 2026

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