I'm giving Cigna Home Pharmacy 2 stars, because EVENTUALLY, I always receive my prescription in the mail. It may be a good service for someone who is housebound. Otherwise, it's far too inconvenient and costly. My neighborhood pharmacy fills my one month and three month prescriptions cheaper and the same day, 7 days a week. Cigna is closed on the weekends and holidays. When they receive your RX, it goes in a bin for processing. The customer service representative explained to me that it usually gets filled 24-48 from the time it goes in the processing bin, unless it's Friday (even Friday morning). Then it gets processed Monday-Wednesday of the next week. Shipping is an additional 7-10 business days. This is on top of the week or so it takes for them to receive it if you've mailed it to them. Certain prescriptions need to be signed for, and there is no way of tracking the shipping. So if you're slow to the door and/or you're not home all day long, it is likely you will miss the delivery and have a note tacked to your door telling you where you can pick it up the next day. In total, it takes 3-4 weeks to get a new prescription. I began using this service when our physician's suggestion when she started writing my daughter 90 day RX'S. As I stated earlier, the prescription has always eventually arrived, but each time it's been a huge hassle, from mailing it in, making the copay, phone calls back and forth with long hold times etc. Only recently did I learn that I can fill these at the local pharmacy, and that it's less expensive to do so. It's definitely more convenient. Hope this helps and good luck! read more

Absolute garbage. I tried to update my mailing address after a recent move. I have 3 medications, only one had an updated address that actuality "stuck" once i entered the change. The result was refills going to my old address- in the glorious state of CA, these were not forwarded to me. I ran out of refills and almost ran out of pills. Calls to "customer service" were useless other than the last one when I had gone delivery canceled for every medication. I've switched back to CVS. I never thought that would be a better choice. Their mobile app is not great, but I they also have home delivery. I've had no problems so far. read more

I am trying to switch from Walgreens to the Cigna mail order, which is Express Scrips/Evernorth. I can not get any specific info from the Cigna website on the status of the scrips. I only get "processing" and the date that the prescription was sent in by my doctor. That's it, no info about the status of the refill and when it might be shipped. I can not log in to Evernorth because "your information does not match our records". My bottom line, if you have a local pharmacy that you are happy with DO NOT switch to Cigna/Evernorth/Express Scripts. read more

Twice the price of any other pharmacy and they wont let you use other home delivery options so off i go to the local pharmacy that is half the cost..... How do you own the insurance and the pharmacy and be more expensive? read more

I watched the nurse hit the submit button to submit my prescription, followed up 2 days later when it still hadn't arrived, it turns out their system somehow lost it. Which of course once they lose it they cant do anything to fix it. So I had to go back to my doctor again to get it refilled. Horrible first experience. Will never use again. read more

Cigna delivery for medicine is awful! customer service is awful! I needed medicine before a trip and they gave me the cheaper generic brand even tho I submitted non generic brand and called to confirm they were giving me the right meds. and now because they mailed me the med, they won't let me order it at my pharmacy under the branded label honestly 0 out of 5 stars read more

Alright, so you need to call these bozos? Be sure to clear out your entire afternoon. You'll need at least an hour. Things you may encounter: 1. Your prescription arbitrarily being put on hold without warning because you didn't tell them you haven't spontaneously developed an allergy relevant to the drug you've been taking for years 2. Needing to explain that you are not the same person as your mother (She is slightly older.) 3. People being unable to pull up your information in the 'system' without minutes of strained awkwardness 4. Needing to repeat arbitrary information multiple times for the sake of procedure 5. Reminding people that [fancy name for drug] and [street name for drug] are not actually 2 separate medications, but the same order!!! 6. At the end of all this, being told thanks 'for being a valued Cigna member!!!' I said I was looking forward to being a 'valued member of Blue Cross' once my employment begins. Update on 1: Turns out they did warn me about my prescription being put on hold...via snail mail. Boo. read more

Do NOT use Cigna Home Delivery/Express Scripts. They are not dependable, never ship in timely manner and you have to call multiple times to even get the order processed and shipped. Its absolutely terrible service. Even after speaking with an actual pharmacist, the order took over 4 days to ship (this was over a week after the order was placed). My original request was called in on October 24th, today is November 5th and I still do not have my son's medication. It's a seizure medication he cannot do without. I will NEVER use this pharmacy again. This has been my exact experience for the past 4 months with multiple medications. Totally not worth the stress. read more

So many problems. Can't mention them all or I'd be typing for 4 hours. The latest is that my online prescription records are now missing. I have no idea what prescriptions I have left to refill or what I have refilled in the past. Their IT department is absolutely worthless. They put in a ticket for repair and it goes nowhere. I have to call over and over, and it still doesn't get resolved. Now I don't know what I can refill or when. This is just another example of their poor, poor website development team. What I would like to know is why the website information disappeared to begin with. There is absolutely no reason for that. The best part is that they don't have a freaking clue about where the information went, or why. Also, they have filled prescriptions without my permission, shipped them to me, and charged my credit card. Unbelievable I'd like to work there. I know absolutely nothing about medications or websites. I'll fit right in read more

Worst fucking service ever. My wife needs diabetic medication every day that they consistently fuck up, this is going on day ten without it, and it has said "mailing" for fucking two weeks now. This is EVERY fucking time like this, and this is only one medication! They fuck up all the other ones too, send her a ton of shit she does not need, then are never on time at all with shit she does need. Also, is a total financial crock of shit, it does not save money, we have been paying DOUBLE every month now, instead of just picking it the fuck up a mile from our fucking house for half the price.....shittiest service ever. read more

Lazy, incompetent and just do NOT care what they do. You will be lucky to get any medications in 190 days as they frequently will not even update their webpage with any information and having them do what they say is a farce. DO NOT USE THEM for any thing what so ever, use COSTCO OR ANYONE ELSE. They used to be express scripts before Cigna bought them, that give you an idea of how bad after so many federal lawsuits??? read more

I'd give them 0 stars. I've been trying for many weeks to get a Rx mailed. I got a letter saying it wasn't filled bc my doctor didn't write 3 months of refills worth. That's not their fault but they send a letter all the way to Alaska instead of calling to tell me my doctor hasn't updated the Rx. Turns out my doctor did update it but they still didn't mail it to me bc I stated to call before sending future Rx. Well, this was a Rx I already told them I wanted and also they didn't call anyways. The rep said he would send it to the local Walmart so I could get it sooner. A week later I find out they still have not done that but offer to send it to Walmart like they have never offered that to me before. I will never attempt to get Rx from them again. read more

I GIVE ZERO STARS -- no! NEGATIVE STARS for this atrocious "service". My blood has literally never boiled as much as it has for this terrible headache of a place. I usually don't use the word "hate" but I definitely HATE this -- I don't even know if I should call it a "place" and I can't call it a service because they DON'T SERVE. I hate them. Hate. Hate. Hate. There aren't enough hates in the world to articulate my feelings towards them. Where to start. Well. I'll start by saying Cigna FORCES me to use this stupid service for two of my VERY CRITICAL medicines. It's not a choice by any means. I don't like CVS either but I'll take them over Cigna Pharmacy any day. Three times they did not send me my medicine on time or without me calling. But I'll tell you the story of my most previous experience to paint a very mysterious and convoluted picture. I take this very critical medicine once a week and twice the same day and it HAS TO be on time. Because of my previous experiences with this "service", I put in my calendar to call 2 weeks prior to make sure everything is in order to get to me on time. They said they will send it no problem once they get approval from my doctor. MY DOCTOR SENT THEM A SCRIPT RIGHT IN FRONT OF ME. Anyway, eventually we got past that. I called again on the Wednesday after I ran out of my meds to make sure it got to me BY SUNDAY MORNING and I explained to them it can be CATASTROPHIC if I don't have it on time. There were endless back and forth phone calls and everyone was incompetent. Some were nice but how far does nice really get you? ON WEDNESDAY -- they promised me everything will be ready to go out on Thursday overnight and they said "hopefully you get it by Sunday" -- with no sense of urgency. Anyway, I took that as confirmation that I most likely will get it by Sunday. Saturday and Sunday I checked the mail. Nothing. SO on Sunday I called them again and asked why I don't have it or what's the status of it. THEY SAID THEY NEVER SENT IT. Like what???? So I asked why and I told them I called a million times and each time they told me one thing or another and they even had a record of all those calls. They said there's no really reason it wasn't sent out on Thursday and that technically I could have gotten it on Friday but they can't mail it out until tomorrow because it's Sunday. THE WORST PART was that I asked them if it would have ever got shipped if I never called them this time. THEY SAID NO. I COULD'VE JUST WAITED AND WAITED FOR THIS CRITICAL MEDICINE. DYING HERE BECAUSE STUPID CIGNA PHARMACY IS STUPID STUPID STUPID. I was ready to talk to supervisor at this point and somehow stayed composed. I explained the situation to a million representatives but nobody could explain what happened. My parents and boyfriend were FURIOUS. I had to calm them down too -- my dad was ready to seek legal action because he was so mad (probably wouldn't have once he calmed down) but we talked him down. They kept saying "use the app, use the app" I'm like -- THESE PHONE CALLS SHOULD MEAN SOMETHING. App is crap by the way -- checked it out and will try to use moving forward but it's really crappy. So now what do I do? I NEED this medicine... I already missed my morning dose... so what now? I need answers. I need a resolution. I asked them if they could send a week worth of meds to my CVS. They said they can do that but to do that I had two options. I could bother my doctor (who has done nothing but support me and did everything on his end to make everything right) on a Sunday and ask him to send an emergency script to CVS... OR my CVS can call Cigna and they'll transfer the script over. I went with the second. BUT NO... of course there are more problems. The CVS closed at 5pm and told me to call at 4pm to see if everything ran smoothly. They had me on hold for FORTY MINS. So I RAN to the CVS and told them everything and they said insurance isn't letting it go through. So I call Cigna AGAIN and tell them this should not be a problem with me in the middle and they should be competent enough to work it out between the two of them. So it's 4:40PM now and the pharmacist, in spite of telling her it's an emergency medicine and I NEED it on time said I could come back tomorrow morning. I'm like NO. LIKE WHY DOES NO ONE UNDERSTAND?? Apparently she was trying to transfer all three months to the CVS but I just needed ONE DAY -- 6 tabs. I HAD TO CALL CIGNA AGAIN TO ASK THEM FOR AN OVERRIDE. Mind you, I've been on and off the phone with Cigna and the other parties involved nonstop since 9 AM and it's almost 5pm. FINALLY they gave me the pills at 5:07 PM. I realized that the CVS didn't do anything wrong and I was frustrated with them but it was really all Cigna's fault. ANYWAY -- I got the meds and everything was kind of okay after the next day. I straight up told Cigna -- you advertise this service as if it's so great and helpful but all of you are incompetent but -- ran out of space for review :( read more

I understand and respect that other people have had horrible experiences. I don't doubt them. However, I wanted to add one data point - I've been ordering from Cigna Home Delivery Pharmacy for years now and have never had anything short of a professional, courteous, and helpful experience. They've rushed orders when I've needed it, they call back when they say they will, they always confirm my address, and they're nothing but polite. I appreciate it! read more

And it just keeps on getting worse. Well once you somehow get your order in there, it's pretty easy. You just use the online form to refill it and bam there are your pills. HOWEVER, if you are getting a new prescription or a refill form from your doctor... it's pretty hellish. I actually had to have my doctor's office personally call them (they were NOT happy about that because Cigna has a wait time) because Cigna kept on saying they weren't receiving faxes and were lying about everything. They kept on telling me my order has gone through and that I should get it soon and I would find out a month later that something was wrong with my order. Nobody would tell me about it unless I called them (long wait sometimes). Also, the 24 hour phone line doesn't mean anything because the night time shift phone representatives don't have access to certain systems so they just make you call back in the morning. Anyways after trying 5 times with them (phone calls within a month) I'm just gonna goto Walgreens from now on. Never had this much problem with any pharmacy before, URGH. read more

I am on 12 different medications that were filling at completely different times. I have called in FOUR different times in the past three weeks to get my initial order started. HORRIBLE HORRIBLE customer service. Finally was so frustrated with them that I embarrassingly started crying on the phone to them about how my whole point of switching to home delivery was to eliminate a little bit of stress and this has caused even MORE STRESS than I had before. There's literally no other option for home delivery since Cigna doesn't cover other services because they have their own. What they neglect to tell you is that their own home delivery pharmacy is INCOMPETENT of dealing with complicated orders. I strongly urge others to save yourself the headache and just get a friend or family member to pick up your prescriptions. With a chronic health condition like mine, my life is hectic enough already. I certainly don't have time to battle it out with Cigna's horrible home delivery service. read more

People are friendly but will lie to you. I have been told 3 times in three weeks that my pain meds were "Shipping today and will be overnighted." I still don't have them and I am out so am taking 24 ibuprofen daily just to take the edge off. My insulin was supposed to e sent on the thirteenth and it is now the twenty ninth and it is "in processing." Whatever that means. I am cancelling all my scripts with them and going back to Walgreens. read more

1 star because I can't give 0. I have been trying to get Cigna home delivery for several months now. I have run out of refill prescriptions I have with my pharmacy in the time I have been waiting for them. They are completely incompetent individuals who have blatantly lied to me about my doctor's response. When I call my doctor they say they have never heard from my insurance and meanwhile Cigna has told me they've denied my request. I am required to do this by Cigna and I would seriously not have Cigna at all because of this service if my job didn't use them. It's supposed to be convenient but there is nothing convenient about it at all. Terrible, awful, horrible. If you can avoid it at all AVOID IT. I have been trying since November and still do not have my prescription. Ridiculous. read more

Beware. I have been using Cigna Home Delivery since January of 2018 after switching insurance companies. All was fine and I would've given them at least 3 out of 5 stars prior to this most recent incident. My doctor emailed over a prescription, (one I had already previously been taking and that I had refilled in December, different dosage though). Cigna immediately filled the prescription although I had previous prescription filled less than 60 days ago and charged me $691.80. Yes you read that right $691.80. There was no call to verify that I was okay with the amount, they just filled it. Within minutes of receiving the alert the prescription had been filled, I contacted Cigna to have medication stopped. Nope they had already shipped it and charged my account. I asked why I did not receive a phone call prior and they stated one was not needed. Really for a $691.80 prescription??? They said we keep your credit card on file, even though I believed I had asked for it not to be. Three days I spent trying to get answers as to why they charged me after asking for my card not to be kept on file. Two days of no returned calls from supervisors. I call today and get a supervisor who offered to help me and allowed me to wait and she sifted through call logs. Long story short my money is not being refunded, they have policy that states they keep your card on file unless you request it be deleted and called for any filled prescriptions and they have a policy that states they do not have to notify you unless your prescription is over $1000. As a human decency you would think the person filling your prescription would call you to verify before filling at $600 prescription, heck anything above $50 for that matter. The local pharmacy would call you prior to filling it but clearly those standards do not run across the board. The last young lady that I spoke to was the most help. She researched the calls and allowed me to wait while she did the research. My problem was not resolved, but she did at least take the time to follow through. The system is broken and it needs to be fixed. read more

I am currently being forced to use the CIGNA pharmacy because my prescription is deemed as a special medication that requires only them to fill. They are awful. They lost one of my prescriptions in the mail and after a big battle, I finally was able to get a refill filled at CVS pharmacy, though I still had to pay the co-pay to CIGNA even though they lost my prescription. Right now I am faced with the fact that I need a refill ASAP but it's Friday so the chances of my prescription getting to me anytime soon (processing and the weekend is upon us) is virtually nil. CIGNA, stick to coverage and keep your nose out of my business when it comes to where I choose to have my prescriptions filled! You cause more problems than help. read more

If i could give them a negative star, I would. After promising me not once, not twice, but three times that my medicine would be shipped (including providing 2 confirmation numbers), I find out today...Almost 4 weeks after turning prescription in, that they will not fill. I will run out of medicine in 2 days. read more

Cigna Pharmacy is the worst. Every month I'm forced to have a long conversation about my health (as if I hadn't already had that conversation with my Doctor, with whom I'd already consulted and had agreed to treat with the agreed upon medicines!). But there are logistical aspects of specialty medicines, and Cigna insists on following their naive billing process which amounts to doing it whenever they feel like it. My specialty medicine has a manufacturer assistance debit card, which can be used once a month. One month Cigna failed to charge that card, so the opportunity to do so was lost. Now they insist that *I* pay the charge, which they will always tell you as a new client *they* take care of. They take the power to handle things from you, then don't do the things that need to be done, and when they're not done, make you pay anyway. Not the type of business that should be rewarded with existence. read more

@Cigna Home Delivery Pharmacy is aware of the Valsartan Carcinogen Product recall. They acknowledge they delivered items recalled by the FDA and will not replace or refund. Outrageous, dangerous behavior. Don't use @Cigna Pharmacy if you want to be safe from dangerous Valsartan. read more

Love this service. Deliveries come on time and are automatically sent as needed. My only suggestion is to make the labels less "sticky". When I've finished a prescription, I'd like to remove and destroy the label and put the PETE bottle in for recycling. read more

People on the phone are nice and attentive, however NOTHING gets done. Went back and forth with them for over a month and still was only able to get 1 of the 4 prescriptions ordered, had to just go to local pharmacybecause I ran out in the process. Definitely will not bother with them in the future. read more

Cigna home delivery pharmacy needs to get there shirt together been having problems with the same medication I have been getting through home delivery for over a year now and they have upped the extremely if I get at the retail pharmacy and all I get is im sorry well bullshit I say I wouldn't even give one star but you have to rate to post a review but with me it's 0 stars read more

Forced to use them because Cigna will not fill my prescriptions at the local pharmacy. It is much more expensive. It does not even seem legal. read more

This pharmacy not the worst. Policy to automatically charge your credit card up to $999 for a prescription. No call to get your approval. I would used my local pharmacy if I was you read more

I have used this pharmacy for 2 years now and have never had a problem with it. I feel like maybe people only leave reviews when they are unhappy. but I have had wonderful service! read more

Can I give them zero stars? Worst service ever. Delayed my prescription 3 times. It was sent in on a Monday and by Tuesday they said it was 60 days passed due and couldn't be filled. Not sure how they can be the case when it was wrote 2 days ago. Pricy, doesn't accept coupons and have limited options where prescriptions can be filled. Spend 3 hours verifying my account and payment, then got a call the next day to do it all again! Absolutely do not suggest this pharmacy to anyone. I wanted to do it for convince but it was anything but read more

Awful. I have Cigna insurance and am forced by them to use this pharmacy. If I had the option to use my local pharmacy, this would be the procedure. "Hi, my name is John Doe, could you refill my tacrolimus?" "Sure Mr. Doe, that'll be ready in 20 minutes." Instead, it has taken me 45 minutes on average on the phone with Cigna Specialty to order 3 meds. And they won't allow you to get 3 months at a time. If you have the opportunity, switch your insurance, this pharmacy is horrible to work with. I filed a BBB complaint, and they just ignored it. read more

So far my experience has gone horribly. They didn't notify me that they didn't get my prescription order so I ran out of medicine. I got my dr to resend it and called to confirm that they got it. They did and I saw they had the wrong address so I corrected it and they said it would ship out(Monday) and that I should have it in 2-3 days. Just called again because I still haven't gotten it(Friday) and they said it hasn't shipped because they needed me to confirm my shipping info(which I did Monday and that it would take 2-5 days to process and another 3-5 days to ship. Thanks Cigna! When I fall asleep at the wheel I will be sure to keep in mind why l. read more

The convenience of getting prescriptions delivered is wonderful. The issue we have with Cigna is they keep sending the prescriptions and billing our card when we don't need refills. My husband now has 3 to 4 extra months of meds he doesn't need and we get charged over and over. read more

I work for a provider's office. I am attempting to call CIGNA Specialty. Their phone number does not go through. I tried the other number to Cigna mail order. IT does NOT go through. How can you have a huge company without a working phone number. NOW FU$King what? read more

I will give it ZERO STARS!!! TERRIBLE and if you can stop using them please do! They shipped an order of medication to me for over $550 without reaching out to ask if I approved. When I called them to stop shipment they refused saying it already shipped. It did not as it was a holiday and it was still waiting pick-up. I had the post office refuse delivery and return to sender. They will not confirm they received the shipment and they WILL NOT remove the charge as it is "their policy" on no returns for this medication. Now I am living with a past due balance of over $550 for something I never received and I am sure they processed the return on the meds. AWFUL just awful. read more

This is a business that if I could choose no stars, it would reflect what they deserve. Cigna is my new insurance carrier. As is common with insurance plans, many have a mail order service which claims a cost savings and an ability to fill prescriptions for a 90 day supply. In this case, Cigna Home Delivery claimed that my prescription costs would be the same as a retail pharmacy for a 30 day supply, but in general when ordering through them I would recognize a savings reflected in what usually works out to buy 2 months at the retail and get the 3rd free. To make a long story short, I had my MD send my prescriptions to Cigna and then called Cigna to fill my first order. I had one brand name prescription in the order which I knew may be expensive. Because of this, I asked the representative to price all of the prescriptions and to not send any that were in excess of $100 for a 90-day supply. The representative reviewed the prescriptions and the only one that was over $100 was the brand name one and I instructed her not to have that one filled so that I could seek an alternative. A few days later I received a text notification that a charge approaching almost $600 had been placed on my card by Cigna. Having filled most of my prescriptions at retail pharmacy before, and knowing that all of them were around $20 each, the $600 didn't make sense. My first thought was that they filled the name brand prescription that I had requested not be filled. I place a call to Cigna. The name brand prescription was not filled. Instead, one of the generics was filled for $407, which exceeded the $100 limit I set during my initial call to place the order. I asked about returning the $407 prescription that had been processed against my wishes and I was told nothing could be done. Unhappy with this response I asked to speak with a supervisor. The supervisor after some time said she would request my original call and review it to verify what was communicated. This would take some time, but she would call me back still today. If she could verify that I instructed the representative to not process any prescriptions that were in excess of $100, she would approve the return. Now knowing all of the exact charges for the prescriptions, I got to thinking. What would these cost had i just gone directly to my local retail pharmacy and paid cash without even using my insurance? I called my 2 usual pharmacies, Sam's and CVS. My findings are below. Not one prescription reflected the buy 2 get 1 free value that was communicated to me by several representatives at Cigna. Take special note that one prescription was $407.93 with my insurance through the cost saving Cigna Home Delivery, but without insurance and paying cash at the CVS close to my home I would pay $23.98! I was stunned at the $383.95 price difference. Prescription 1: Cigna Cost $20.00 vs. cash cost at local pharmacy $10 Prescription 2: Cigna Cost $407.93 vs. cash cost at local pharmacy $23.98 Prescription 3: Cigna Cost $17.06 vs. cash cost at local pharmacy $10 Prescription 4: Cigna Cost $17.38 vs. cash cost at local pharmacy $10 Prescription 5: Cigna Cost $28.88 vs. cash cost at local pharmacy $11.99 Prescription 6: Cigna Cost $68.49 vs. cash cost at local pharmacy $24 So, while I am on the phone with CVS the supervisor from Cigna calls me back and leaves a voice mail. She has confirmed that I instructed the representative to not send any prescriptions exceeding $100, and she has authorized the return of the 1 prescription. Well, at least she was able to review the facts as I already knew them. However, this was no longer satisfactory. Cigna had claimed to provide a cost savings and clearly with these 6 prescriptions their claims did not match the facts. So, I called back and asked if I could simply refuse the order and have it returned to them. The supervisor did not want to hear that I had been misled by the generalized cost savings statement they quickly make to customers. I was instructed that if I refused the package it would be received by them, the drugs destroyed and that the cost for the prescriptions would be placed on my account and eventually go to collections if I chose not to pay. If I disputed the charge with my credit card company, I would fail. Why? Because they have had experience with this in the past and they have not had charges reversed because it is their policy to only send prescriptions that were requested and even if the drugs are returned to them and destroyed by them, the customer is still on the hook. I don't have the luxury to test this idea. The bottom line is that Cigna misled me by promising a general cost savings of 33%, which was not reflected in any of my 6 prescriptions. They would only return my one prescription after they verified my original call, and even after having verified the call, they would not stand behind the buy 2 get 1 free cost savings claim. $90 local vs almost $600 Cigna. FAIL! read more

This company is incompetent and dangerous to your health. See all the reviews below. I have had an even worse experience with them....no prescription on yhe way 3 weeks after they admit they received the doctor's FAX. And more. Urge every company, school, or family you know to avoid Cigna. The only way they will be forced to do the right thing, or go out of business, is in resonse to consumer pressure. Everyone should file a complaint with the Sioux Falls Better Busiess Bureau. Maybe if they get a bad rating companies will not sign up with Cigna and submit employees to this nightmare. Better alternatives Medco 5 stars, OptumRx 4 stars. read more

Hate this service!!! It takes way too long to receive a prescription that I've been taking for years! I am forced to go through this ridiculous circus act to maintain my medication with CIGNA. I mail in each new prescription, or (try to) call in a refill, and I never now when the pills are going to arrive! It stresses me out so much and when you can actually reach one of the associates, they are rude, barely speak English, and do NOT have your best interests at heart. All in all, they couldn't care less about people and they're needs. It's so much easier to just run to Target and get it 20 minutes later. read more

Never use this service!!! I mailed in a 90-day controlled substance prescription over 3 weeks ago and they said they lost it. After over 5 phone calls and multiple online chats, they have been so unhelpful. They stated they would call my doctor and when I followed up with my doctor's office they stated they never got a call. Cigna simply stated they needed a new prescription but I cannot get another because of the controlled substance. They are so unprofessional and it is totally unacceptable for an insurance company to be like this when dealing with very important items. Switch insurance if you can. read more

We had good luck with them for a couple of years, but lately it has been one thing after an other. Here too they claimed the Dr. never called when I stood right in front of the RN and listened as she made the 3rd call! read more