I am a recent new patient to the practice, and my appointment was the second one of the morning. I…read morehad to wait an entire hour to see the doctor. While the doctor was nice, she didn't do an EKG on me after I had told her I didn't have a physical in over 5 years and I'm over 40. I'm not sure that this is common. It's also nearly impossible to communicate with the office itself. I use the patient portal and several business days pass without anyone answering me. The doctor apparently replied to my message and I never received a notification from the portal itself. If the nurse hadn't called me, I would've never known. I'm going to give them one more chance, otherwise I'm moving practices. Office experience was a D- and quality of care is lukewarm C+.

I did not have a problem at all with the receptionist or the office. She was polite and kind and…read morevery patient. I was making an appointment for myself and for my elderly mom and she was helpful and kind. As a matter of fact every time I've called I have had a good experience. I have not needed them in an emergency basis so I cannot comment on that. However, I have been very satisfied with getting through on the phone and how the calls were handled.

I would agree with Nadine below The docs are so kind but I…read morecringe talking to office staff (and I work in this business) Wish they would go electronic; trying to get chart records without a portal is tough.

The doctors are fine...when you actually see them. Literally the longest wait times of any doctors…read moreoffice I have ever been to. I was at the office for an hour and a half, but only twenty minutes of that time was spent seeing a doctor or a nurse. The remainder was spent waiting to be seen by anyone. The office staff are also bad-mannered and slow to help. If you can find another doctors office to go to, I'd recommend it.

He suggested cosmetic surgery even though it's not what I was there for. unprofessional and cruel.read more

Wonderful caring practice. Same day appointments for urgent care. I'm so grateful for Dr Pazer and…read moreDr Maki and all the medical staff. It's a culture of caring with expertise. Rare to find these days! My whole family has benefited from this practice. I highly recommend it

Very poor experience with this physician. She refused to prescribe a very basic pain management…read moremedication, for absolutely no reason. She said she was going to move or retire, so I suspect her personal or professional problems were reflected on her patients. Very unprofessional.

I agree with Cornelia and Christine. I had another doctor there who left so I was also stuck with…read morethis doctor, and at first when it was just a small thing say like a cold, or a mosquito bite well, it was simple. But once I needed moral support, understanding, and gentle care, forget it. She is condescending, old fashioned to the point of paranoia, as in, not open to any suggestions or what you see your needs are, narrow-minded and in the end it she was being I felt really rude, to me. Awfully uncomfortable. I am NEVER EVER going back. I prefer to suffer anxiety occasionally than to be in front of someone with such little feelings for us the patients. We are not a number, we are a person with feelings. I understand that the world is full of drug problems, but some of us are just regular people, who need occasional help, for occasional general anxiety. I will go back to homeopathic medicines before I am encountered one more time but the ruthlessness and coldness of some Western medicine doctors. I anyone knows a good, nice, caring doctor please let me know. (Oh, and by the way, I have been going to this office for more than 19 years, and because of COVID I didn't go back in 3 years, I don't have insurance and they charged $290 because they said "I was a new patient" - very frustrating. I said what about COVID? We were all on lock down, and they said, that does not count..) Not very nice. At all.

Best care, best service. Takes time to understand give enough time. Very helpful. Thankssread more

Worst Dr., bad bed side manner. Never in the office and always has a answering machine on.read more

Dr. Masiello manipulated my right hand for one minute, and the arthritis in my thumb has been 50%…read morebetter.

I didn't even get to see this doctor after his extremely rude receptionist cancelled my appt…read moreaccidentally and blamed me for it despite receiving email confirmations which I provided as proof. The receptionist blamed me, was condescending and rude, and insisted on fighting instead of just saying sorry for the inconvenience. Horrible customer service, especially for a new customer that was recommended to him by an existing patient. Then she called me back again to explain what happened, and I asked her if I could call her back since I was on the phone with my doctor. She didn't care and continued to keep talking twice because her time was more important than mine. I called her back only to be blamed yet again, and then received the following email today. I spoke with the doctor about our telephone conversation on Monday, September 21, 2020 and he feels that it is best not to see you as a patient in this office. We have cancelled your appointment and refunded your $50.00 deposit. The doctor doesn't even know my side of the story but cancelled this appt regardless. I also called to clarify these multiple appts I had in my calendar, and no one called me back in several days. It's a shame his receptionist treats patients with major health issues like this instead of treating them with compassion. I will definitely let my wellness practitioner know who recommended him highly to me about this horrible experience.

Visit this doctor at your own peril!!!…read more Took my grandson to see Dr. O'Regan for a high fever. The doctor diagnosed the fever as 'something to not worry about.' After another few visits of being told that there was nothing to worry about, I took my grandson to a different practice. The doctor there said that a high fever is an indication for Lyme disease. Especially in Connecticut. Turns out this was the case. Now he is being treated. Early treatment in Lyme disease is essential. If it turns out that my grandson is not cured I am going after Dr. O'Reagan.

Dr. Coates truly cares about her patients and her professionalism is of the highest standards.read more

Dr. Coates makes herself available when I have urgent eye problems, scratches and such. Her staff…read moreis knowlegable, kind and curteous. I realize if I get a last minute appointment and she squeezes me in I may have to wait. Most importantly she makes time to see me. Dr. Coates is thorough, has an excellent bedside manner and is very kind. Her advice is often wholistic in approach. She is considering your health in general.

I have had an excellent experience with this practice. The staff is warm and takes the time to…read moreaddress your needs from appointment scheduling to complete concern from a medical health stand point. I see Carmela Luzi and cannot say enough wonderful things about her. Her exams are thorough, she responds to questions on the portal quickly, and she certainly puts her patients first. I highly recommend this practice.

If I could assign a negative number of stars I surely would. But suffice it to say that unless you…read moreenjoy dealing with a practice that prioritizes billing insurance companies for service over actually providing services, you'd do well to avoid these folks. Rude, condescending and unconcerned are characteristics that jump to mind. Nobody needs this. With so many other qualified and caring practitioners in the area, do yourself a favor. Look elsewhere. You'll be happy you did.

This is the third time I was there in the last month with my Mom who was in a ton of pain. They are…read moreuseless and don't really care!!! Horrible.. I think the only thing they know how to do is put a bandaid on if you have a boo boo!! Terrible. Lady we had tonight just kept repeating the same thing over and over like I was an idiot but wouldn't prescribe anything for my Moms pain. What can you do there??!

Soooo I have a PCP in Wilton but, of course, I let what I thought was a cold get wildly out of…read morecontrol after 16 days (yeah.. I know, Mom), and ended up having to come here on the Monday of a holiday weekend because my PCP was closed. I was prepared for the typical Urgent Care Nightmare experience of a packed waiting room of screaming, sick babies, and adults acting like screaming, sick babies. FAR FROM IT! It was easy, clean, not busy, was able to see Christine, a Physician's Assistant, who was wonderful and lovely and all of the positive adjectives. I had a prescription sent to CVS that was ready by the time I got there, they took my insurance with no issue, and door-to-door, I was in and out in 35 minutes. I removed one star because, I had made an online appointment for 1:45, the first available. I arrived at 1 and the front desk gal told me I had to wait until the 1:15 and the 1:30 arrived to be seen. Again, I was the only one in the waiting room and those two people hasn't even arrived yet. So I sat there, alone amongst the free bottles of water and snacks (an incredibly kind touch) on my own for 10 minutes before they called me back. Otherwise, 10/10. Antibiotics started working immediately and I felt considerably better the next morning. Moral of the story: Don't let a cold turn into a raging sinus infection and Pneumonia but, if you are a dummy like me and you do, this place is clutch.