We've always had great experiences with birth and postpartum at Good Sam through the midwives. The…read morebrownies are also AMAZING and I highly recommend getting one for every meal if you are delivering here (and the chocolate cake). I get excited for the hospital food when here haha.

Good Sam hospital staff in the Emergency department are rude especially that male intake nurse on…read morestaff at 2am Tuesday morning. The staff does more socializing than attending to patients. I once thought this to be a great place for care but in recent years they have gone down hill. I find them to be un professional and lack bedside decorum. The emergency waiting room is nasty and never clean. Not only are they un professional they play favorites. Especially if you are a certain hue. Goodsam you emergency room suck and whom ever is in charge needs to reconsider how that place is run because it is poorly managed.

l0/l0 It's never good to be in the hospital. This was not a bad place to stay. Professional staff…read moreand care is l00%. - Kennedy Gbenedio

Unfortunately, I have experienced a systemic breakdown in patient care, hygiene, and clinical…read morecompetence across multiple UC Health departments. To provide full transparency, here are the specific issues that have forced me to make this change: Ophthalmology & Vision Care * Hygiene and Professionalism (Clifton): The technician performing my eye exam had such poor personal hygiene that I nearly walked out of the office. * Disregarded Patient History: I explicitly warned the eye doctor about my severe sensitivity to dilation drops (past reactions caused 24-hour dilation and 3 days of severe sclera redness). He used full-strength drops anyway, leaving my eyes painful and sore for 3 days. * Informed Consent Violations (Dr. Hutchins): Without asking my permission, Dr. Hutchins brought in multiple students to view my retinal hole. After he and an intern examined me, the intense bright light triggered a severe headache. When he ordered another student to "get in there, you need to see this," I had to firmly advocate for myself and refuse. * CEI Blue Ash: I switched to the Blue Ash location specifically to avoid the environmental issues at Clifton, but the clinic still fell short. The doctor smelled as if she had not bathed or cleaned her scrubs. Orthopedics & Neurology * Unprepared Intake (Dr. Donaworth, West Chester): Dr. Donaworth failed to review my medical history or evaluate X-rays of both knees. Consequently, he completely missed that my Osgood-Schlatter was knocked off in a 2019 accident. When he casually suggested physical therapy, I informed him I already ride a stationary bike for 30 minutes every morning; his dismissive response showed a complete lack of preparation for a new patient. * Inadequate Testing (Dr. Ross): Dr. Ross was deeply disappointing. He performed a nerve conduction test using only external stimulation and failed to find my ulnar nerve issue. Despite me reporting a total loss of strength in my left hand and an inability to open jars, he never checked for De Quervain's tenosynovitis. (By contrast, Dr. Shaftel immediately recognized the issue, identified a knot at the base of my thumb, ordered an X-ray, and began successful treatment). * Positive Note (Dr. Grawe): Dr. Grawe provided my only positive experience outside of your office, and the physical therapy team at Varsity Village was exceptional. This is how health care should be from all doctors. Cardiology & Diagnostics (Dr. Naz's Referrals) * Sleep Study: After waiting 6 months to get a sleep study done through UC Health, they called a week before and canceled the test. They wanted to reschedule the test for 3 months from the original appointment. Thankfully my doctor recommended going to Sleep Management run by Dr. Corser who is part of the Christ Hospital network. The office appointments and the study were completed in two weeks. * Faulty Equipment & Skin Damage: Dr. Naz ordered a heart monitor and assured me hypo-allergenic pads would prevent past skin reactions. Instead, I developed severe, oozing, raised rashes that poked through the gel membrane. The severe, needle-like pain forced me to stop the test. Additionally, the device was faulty, draining from 97% to 21% battery in just 8 hours. * Scheduling Failures: I was told the earliest heart MRI appointment at Clifton was December 23, 2026, completely missing Dr. Naz's 3-month medical window. Only after I called to cancel--noting I secured an August 22nd appointment at The Christ Hospital--did a UC Health opening suddenly appear for August 28th. (Christ Hospital has since proactively moved me up to August 18th). * Unsanitary Facilities (Clifton Stress Test): The stress test technician noticed my severe chest sores from the monitor, then proceeded to sand and alcohol the open sores off to attach new electrodes. When I used the restroom, I found feces on the toilet and urine coating the floor under the bowl. * Unclean Clinical Environment: Upon entering the scanning room, the technician, Clovis, explicitly warned me: "I would not recommend setting your bag on the floor, it's not clean." Receiving a medical test in an environment the staff openly admits is dirty is deeply alarming. * Invalidated Test Results: During the stress test, the technician, Mallory, accidentally hit the stop button while taking my blood pressure, interrupting the procedure and making the validity of the final data highly doubtful. * Dismissed Neurological Symptoms: The pharmacological injection induced a severe headache. When I expressed concern due to my grandfather's history of stroke, I was told not to worry unless my blood pressure topped 220. Later, when I told Clovis I could feel my heartbeat and saw pulsing in my eyes, he ignored the comment and escorted me to the door. * Severe Post-Test Complications: On my drive home on Monday, both of my arms became so weak I questioned if I would make it home safely.

1-Star Review Title: Corporate Dictators, Not Caregivers ​If…read moreyou want a healthcare provider that treats you like an individual human being, listens to your concerns, or collaborates on your care, stay far away from this office. ​I am a long-term patient who has successfully managed my blood pressure with Lisinopril for 30 years without issue. During my recent visit, I requested to temporarily delay elective, routine baseline labs because I am currently making major, successful lifestyle modifications and want my body to settle into its new baseline first. ​Instead of treating me like an adult or working with me on a reasonable timeline, the nurse practitioner became instantly militant, combative, and completely shut down the conversation. She refused to let me speak or explain my health timeline, and immediately resorted to coercion--threatening to completely withhold my critical maintenance blood pressure medication unless I complied with their demands right then and there. I had to demand a manager just to secure a basic 30-day refill so I wouldn't go cold turkey. ​When I escalated this to the practice manager, expecting professional oversight, he doubled down on the same rigid, "check-the-box" corporate bureaucracy. They made it completely clear: their mandatory quotas and insurance-driven protocols matter more to them than patient autonomy, dignity, or safety. ​This is not a patient-friendly clinic; it is a corporate medical factory in bed with the insurance companies to maximize lab fees. They don't listen, they don't collaborate, and they will gladly withhold your maintenance heart medication to force you into compliance. Save your time and your money, and find a real doctor who respects your rights as a patient.

Rude staff. Nothing Christian like about some of them. They lie just to save their own selves even…read morewhen they were proven wrong specially HR. Waste of time. And would not attempt to go here or work here again.

Third floor of the Barrett Center. Two unprofessional receptionist that are african american women…read moresits and gossips about patients behind the desk. Speaks loudly, no repspect for hippa. But called me angry because I addressed my experience. Whoever the manly PCA they sent should've stayed in the back as her presence wasn't needed and could've caused a situation they weren't prepared to handle.

I have been a patient here since 2019, and familiar with the doctor and nurse and the receptionist…read morefor scheduling purpose. The service is always good, and anytime, you have questions or need rescheduling your appointment, you can always call and solve your problem, which is very good. Compare with Shanghai, the hospital there is so busy, and you really won't be able to talk to your doctor or nurse on anything on the phone except you go to the hospital. What i don't like is every time i went there, it's a long waiting. Sometime i could wait for two hours for my appointment. I guess I'm an easy patient, never use more than 30 mins of the doc time. But i guess the nurse could schedule the appointment base on patient, some patient require more time, then give them more time. Just don't schedule everyone at 30 mins interval. My doctor has been disappear for almost a year now, i have been seeing the nurse practitioner two times this year, finally this time i get the new doctor! She seems nice. But i still hope my original doctor could recover soon!

This was my first visit to TriHealth Clifton. From reception to the parking lot, the staff was…read morecourteous, efficient, and professional. I got good care from my physician, and I was well-informed about current procedures by them, and future requirements expected of me. My phlebotomist was "Maureen", and, even though my veins were not easy to locate, nailed my median cubital on the first try. In the end, I got the treatment I needed, my questions got answered, and I know both what to do, and what will happen from here. Health care workers have difficult and demanding jobs, so I am delighted to have this chance to thank the people who did a great job for me. Even if Maureen would have had to stick me a second, or even a third time. Because problematic anatomy can still result in good patient care. Just saying.

Yesterday, I sent my monthly payment by check directly to TriHealth -- not a collection agency. I…read morepreviously told TriHealth by phone that I'd pay them $100 monthly, and they said "OK." The next thing I know, I get a statement from a collection agency. I am going to keep sending my payment directly to TriHealth. I will keep my word and honor our agreement, even if they won't. Why? Because I gave my word. They went back on theirs. As I told TriHealth's CEO -- and the buck stops with her -- sending my account to a collection agency was unnecessary, and it was cruel. Is this really their idea of good patient relations? Do they really consider this "care?" Newsflash: it's ugly, it's hateful, and it's just plain wrong. She didn't even bother to reply. She didn't direct anyone to get in touch with me. She didn't try to make it right. She didn't do anything. I've never not paid my TriHealth bill -- in fact, I'd paid $100 a month on a previous bill until it was paid in full, and they didn't send me to a collection agency then. Why treat me like a deadbeat now when I'm not? Why don't they go after people who never pay a dime? Why treat honest, hardworking patients doing their best like dirt? They should be ashamed of themselves! I'd always considered Bethesda North the best hospital in the area. I made a point of going to TriHealth for all my health care needs because they felt like family. Now, it appears I'll have to find new health care providers. TriHealth doesn't seem to realize that patients do have choices. It's highly ironic that every time I'd call to make an appointment, the rep would say, "I promise to take good care of you." Those words are ringing very hollow now. The Board of Directors should do something about this before this CEO tarnishes their reputation even further!

A lack of training Filthy... But the hallway gets waxed…read more No gloves The number I got to call if I had a problem went into a black hole I called three times and gave up You are not able to talk about anything that needs addressed nor can you ask any questions it turns into a fight and they'll get security if they have to A lack of accountability Defensive staff Untrained management Wound care that isn't care PT that wants to sit you in a chair for an hour so they can bill for it Rosie the maid is the doctor Take your loved one and run like a dirty filthy germy place is chasing you Now watch I'll get a computerized response that says we're so sorry blah blah blah here's why they don't care. Believe me when I say this it doesn't matter.

This place is absolutely wonderful. My mom suffered a brain aneurysm back in March. She was…read moreinitially with UC then was transferred to Drake. Drake did absolutely nothing for my mom during her stay. They didn't fight for her to stay. When my mom went back to UC for a procedure we asked for her to go to Specialty Select for her post acute rehab. It was the best decision we ever made. From the day my mom entrered to the day she left she was treated so great. Between the doctor,nurses, pca, therapists,pharmacists, social workers, and even the ceo they all got my mom to where she needs to be and able to participate fully in extensive therapy. I always felt they had my mothers best interest at heart and fought for my mom unlike Drake who seems to be thinking about the insurance companies best interest. This place is amazing!

Right in the middle of Cincinnati, my son landed here for emergency surgery. We have no complaints…read moreon his treatment here...and that's saying something. Also nice that visitor parking is free. They have my deepest gratitude.

Zero people to speak to about it on the weekend. The department you call just hangs up on you over…read more11 times. Guess services isn't open. Zero management able to talk and if you complain I'm just these is like every other fast food restaurant where they will just spit in your food. Common Cincinnati behavior all around. Absolute garbage food for the patients. The doctors and staff eat well but when it comes to food delivered to patients it's absolute garbage. Spoil warm milk and burnt pizza and good luck having a warm or toasted bagel they just give it to you straight from the bag.