The phlebotomist working when I went in to get a series of routine labs drawn was extremely rude…read moreand said some derogatory words! I was APPALLED with how inappropriate she was acting and then throwing derogatory language around...I didn't even end up getting my labs drawn, she told me she wasn't sure what one of the orders was and that she was not going to draw any of my labs drawn!

This lab is conveniently next door to the family medicine practice that I go to. I went about 11ish…read moreon a weekday, and there was no wait. The ladies there were friendly and efficient. Must have been in and out of there in five minutes! I really hate blood tests and can't believe I'm giving 5 stars for it, but the experience couldn't have been better - for blood work!

I arrived on time for my appointment only to learn that their computer system was down. They had no…read moreway to process blood draws manually. So effectively without a computer they were out of business. They didn't tell me or anybody else that they couldn't take blood draws. They just sent us away. No idea how to reschedule the appointment or what to do. Got on quest website tried to reschedule got trapped in a ridiculous go around that ended with nowhere. Finally called quest customer service to get my appointment rescheduled. Looks like I gotta go back in a couple of weeks. I could not expect any business that's on this way to stay in business very long. I hate having my time wasted by people who don't even care.

only one person working the entire clinic. horribly slow and i was there for like a couple hours…read moretrying to sort out my order as quest somehow lost it (how does that even happen it's literally online??), and in the time that i was there at least 4 others had issues and were denied service, as there was literally no one to even attend to them. the lady working there was trying her best but quest is clearly overworking a solo employee instead of just hiring another, just so they can save a few pennies. i arrived 20 minutes early to my appointment time, but had to spend almost 3 hours waiting just for a simple test. absolutely ridiculous

No complaints with my visit to this Quest Diagnostic location. One of the great things about Quest…read moreis that they have spots for both walk-ins and appointments. I love the flexibility. For this visit I wanted to go with an appointment. Appointments may be made online. The location closest to me did not have any appointments for the next two weeks. This location had times and days that worked with my schedule. I arrived 15 min. before my appointment, and checked in at their contactless check-in kiosk. Three minutes later I was called back. A quick temperature check, and we were on our way. After entering in some additional information it was time for the test. Everything was done quickly. I was on my way by my scheduled time. I encountered two employees during my visit. Both were professional. I would have no qualms utilizing this location again.

Horrible customer service. Went for a blood draw for a test. I had scheduled that online. When I…read moregot there they could not find the requisition fax from my doctor. My doctor had a confirmation that the fax went through 3 weeks ago. My doctor faxed the requisition slip for the test again and I even emailed it to the phlebotomist . Still the two phlebotomists made me wait 1 and a half hours. Finally I had to leave in disgust (especially after the male phlebotomist told me that they had received the email but apparently still want me to wait more). They never acknowledged the receipt of the second fax on the day of the test. I would not recommend such treatment to any patient. Customer/patient service is dead at that blood draw Quest center in Mason, OH.

I'm deathly afraid of needles and have been told I have difficult veins. I've been to 4 other labs…read more5 phlebotomists and this is the BEST! No bruises 1 stick!!!!! Patient caring and professional! Thank you

I would like to start this review by noting I know I have the right location, and in case this…read moresomehow went to another Labcorp, this 1 Star review is for the location at 10550 Montgomery Road, Cincinnati, OH 45242. I had a very negative experience at this location. As soon as I walked in, the therapy dog immediately came up to me and got into my personal space. I asked the staff member to please get the dog, and instead of doing so, she just said "it's friendly" and allowed it to stay right next to me. After I checked in and sat down, the dog came up to me again. I moved my body away and turned my face to avoid it, and it still stayed in my space until it finally wandered off. It came back multiple times after that. I am afraid of dogs, and having one repeatedly approach and touch me without consent caused significant anxiety during an already stressful medical appointment. A medical lab should feel predictable and safe for everyone. Therapy animals should never approach patients unless requested, and staff should take patient comfort seriously. Because of this experience, I will not be returning to this location, and honestly, I will probably avoid Labcorp's other locations as well. I'd rather pay more and go somewhere that respects patient boundaries.

I've always loved try health been very happy with them. Most of my doctors are from TriHealth is…read morevery close and convenient the hours are always great

I had a recent visit to the emergency room for right side pain. Being there alone made it more…read morescary. I waited in the lobby for four hours. The front desk, the lady who took information and the person who did the IV were all very kind and helpful. I won't fault the ER with the fact that there was a family not parenting their child allowing her to run all over the place, rolling on the dirty floor and jumping on the furniture but the wait was horrid. I was finally taken back and hooked up to monitors and tested. The dr was very kind and apologetic for the wait. After my scan I had to use the bathroom and had to call three times basically begging for help. I was tethered so needed a nurse. I thought I was going to pee the bed. I was discharged and told I could leave with my paperwork dropped on the bed. I got to the hallway and followed the exit signs only to end up in the lobby that was closed. I was in pain, medicated and exhausted so decided to move the gate and exit through the closed lobby. Of course a policeman saw me and was upset that I used a closed part of the hospital. I have used this ER before and it seems that it is normal practice to just release people without making sure they can find their way out. I realize there are exit signs but they don't help when parts of the hospital are closed. How about the nurse getting patients to the exit? After being there for nine hours, in pain, medicated and exhausted a little help would have been appreciated

This is the most incompetent staff I have ever seen in my 64 years! They have written my…read moreprescription incorrectly twice (which is a controlled substance) and although I call everyday to get it corrected they never return my call and I go a week if not more without my needed prescription! My hold time was 15 minutes and my problem still is not solved. I just don't understand it and will definitely go somewhere else!!!!

The worst experience I've ever had with a physician. I called to get a refill of my script on 12/18…read morewith Dr Brown, but for some reason although I just saw him on December 11th, he didn't refill it, no phone call, nothing. I go to the office on 12/31 to find out what the issue is, he has the nurse sit me in a room and finally after an hour his nurse comes in and says he's going to call a script in before the day is out. It's now 7pm on NYE and there's still nothing called in. I had to go to the ER to get my script refilled. Shame on you, Dr Brown, you cost me $300 at the Emergency Room to get a script I've been taking for over 8 years. I will NOT ever be back! I wish I could give ZERO stars...