Within this office since 1984. Lately the office either doesn't know or care about good service…read more Every call feels like they're doing me a favor. I have multiple cars, house etc with State Farm and this office treats you like S--T Looking for different insurance

I had State Farm insurance over 40 years and have recently been so very disappointed!!! State Farm…read morecancelled our home insurance because we had claims in the past, that they never paid. We have hail damage to our roof and during the weather storms everyone around us in my neighborhood got a new roof excepted for us. We got canceled! So I had to look everywhere for home insurance before they canceled us and State Farm black ball us so it was really hard finding somebody to cover my home. Never in a million years did I think I was going to have to do this! So frustrating! I finally found a company to work with us, and was able to get m house insured and I could wait to move my auto out of State Farm too. I would never recommend State Farm to anyone they are so quick to take your money every month but god forbid you ever have to file a claim. Unhappy ex customer!

Nicest and most helpful people in the business. Always very responsive and willing to answer…read morequestions. Wouldn't trade them for the world!

I have known them and done business with them for a number of years and have had only positive…read moreresults. They are very professional, understanding and forthcoming. I highly recommend reaching out to them for your insurance needs.

I wanted to take a moment to recognize the outstanding customer service at Specialized IRA…read more After a recent conversation with Alisha, I felt compelled to share this publicly. Nicole has been exceptional in managing my case transfer. My schedule isn't the easiest to work around, but she has remained consistently engaged and proactive. Every Wednesday, without fail, she calls with updates and keeps everything moving forward. What could have been an overwhelming process was made simple because she took the time to guide me through each step. She made something complex feel manageable. Camille and Nicole have also been incredible--always kind, friendly, and genuinely helpful. Every interaction feels warm, attentive, and professional. That level of consistency is rare. It's not easy to find truly great customer service today, but this team stands out. They are not only highly capable, but also genuinely pleasant to work with--and it shows in every interaction. Whoever is responsible for building and training this team deserves real recognition. This has been, without question, the best customer service experience I've had, and it makes a meaningful difference.

I've been working with Specialized Trust Company for the past five years. Their support team is…read moreexcellent to work with. Most recently, I've been working directly one-on-one with Alisha. She has been helping me with several important issues. I've been very pleased with how thorough she is, with her answers to my questions, and how genuinely helpful, thoughtful, and kind she is. Also, her follow-up is second to none! Alisha sets the standard for 'Five Star Customer Service! A rare find these days!

Friendly and efficient. Very knowledgeable. Always gets me the most for my refund. Stayed in…read morecontact with me as my taxes were being done to let me know what was going on.

Sorry for the 1 star. Will be glad to change it. Either answer your full answering machine. I've…read morebe patient. It's only 1 Tax yr Fed 0 refund. State Min 250.00 refund. My niece Jennifer needs help. 1040 senior Form 2019 State only one form 2 pages If you can't help me. Return my $50.00. Thank you. CALL OR TEXT ME Jenna please 505-435-7026 Dixon

Great service and reasonable prices! I highly recommend using Jenna for your tax needs.read more

Navigating the website of the ACA can be a bit confusing so I was excited when I first discovered…read morethat I could meet with a broker! Melissa Edwards is one of the nicest and most patient people anyone could ask to work with while figuring out health insurance. She's knowledgeable about the plans--telling you about the pros and cons--but she also takes the time to figure out what's best for you as an individual. I highly recommend going here if you need help during open enrollment!

Suddenly losing health insurance I didn't know where to turn to get help. I started researching…read moreonline and based on Emma B's review I contacted Melissa Edwards. I was not disappointed. Melissa is very knowledgeable, helpful, patient and a very nice person. A huge weight has been lifted from my shoulders. Thank you Melissa!

AVOID. Terrible customer service. I filed a claim on their website and I never heard from her…read moreoffice once, not my mail, email or phone. If your insurance agent isn't there for you when you need them what good are they? On the other hand, if you're late with a payment people in her office will call you everyday and send you nasty emails. Priorities. Further, I was by told by Cindy you get a gift card for referring people to her office. I referred two people and never received any gift cards. Say what you mean, and mean what you say. There are plenty of insurance agents out there. Don't say you weren't warned

Oh the ladies at this office are so nice!!! Cindy comes out and greets all her clients new or old…read moreor anyone who comes in. She's actually really involved at her office. At my old insurance company, I never even met the agent and I've had insurance with him for over a decade. She offers you drinks. What great customer service.

I recently I shopped for a new insurance company to get a better rate due to Covid and the economic…read morestress that we are all in. I was given a good quote and went with this agency.Three weeks later I got a call from them and was told my license was suspended I have a flawless record and I am a CDL driver. I told him that it was impossible for this because I knew I'll clean I keep my record they told me that it didn't matter and my rate was going to go up significantly.I throw up my hands and submit it to the substantial increase and thought that was the end of it. A week before my monthly payment they called me and left a message saying that my license was suspended I called them back and said this isn't possible they said that's what it showing and that there's nothing they could do about it and they would not do nothing about it. So I got them the proof from the DMV and they said OK my license was not suspended but they're going to raise my rate anyways because it showing a glitch on my DMV report the thing is I'm a CDL drivers license and I don't have a health card right now and the DMV knows about it but it's OK because I'm not driving it's just stating that they take it as a suspension even though I show them proof they continue to be rude because I don't wanna pay this Increase their attitude was I was guilty the whole time and at the end I was told by them to go get new coverage because my rate was going to go up substantially and to deal with it. Please excuse the long winded explanation but these people are in our community and don't really care about us or me. I contacted their corporate office explain to them and they help me through it and said that everything is gonna be copacetic and my rate is going to stay the same from the beginning something they didn't do I had to go to DMV during this time of Covid do their job for them call the corporate office argue with him be treated like I'm a criminal and yet I got it to stay the same I did their jobAnd now my job is to let our community know that this state farm Agency is not good for our community and will not help you when you need it they'll be more and happy to take your money and lock you in but they will not and I repeat they will not help you to solve your issues can you imagine if you get an accident what they will do for you nothing so buyer beware to our community.

I found Emily and her team to be super helpful. Insurance can be dreadful to deal with. Complete…read moreopposite feeling when I worked with Emily's office.