This hall did not live up to the promises for my sister and brother in laws wedding. We payed a couple of extra thousand dollars for the hall to be open past 2 am. In our contract we payed for the hall till 4am as mNy of our guest were working late night shifts. In our contract the food, decorations, and waiters were ALL from outside. Even table covers and chair sashes were brought from another vendor. My family only payed nearly $14,000 for just the hall itself. Things started going downhill when our event was closed one hour before we were promised and payed for. Towards the end of the event, the security guards were very, VERY rude. They proceeded to yell at our guests as they were eating to leave the premises. This was one hour before the time we asked for the hall to be kept open as we payed for this extra time. On top of that the event coordinator told us that the owner wanted us to start cleaning up?! Our event coordinator told us that she was leaving as it was her last day on the job, and shortly after the owner would come to close the event. After the security guards told all our guests to leave as it was a night club, we were forced to end our event early. We were embarassed that our guests who came all the way from different states or drove nearly hours to come to my sister's big day were kicked out by security guards. The part that aggravated me the most was that the owner told us we had to clean ALL the trash from the tables.
Mind you we were only responsible from cleaning up the buffet area because the food was catered from outside, not from the hall. When we argued that we were not responsible for hall cleaning the coordinator told us that they had another event in the coming day and told us that their management was only responsible for cleaning the floor ?!!! At this point we did not know what to do, so we began to clean. When we asked for trash bags, the owner told us we didn't pay for them! So she refused to give it to us. I remember her saying, "we do not provide trash bags for you'll." At this point I was very upset, having to see my sister, brother in law, and even guests frantically try to clean the tables. The owner threatened us and told us that we had less than an hour to clean up the tables or else she would be charging us extra. We proceed to get trash bags from our homes, because thank god we lived close by the area. Our waiters who were helping us. that too who were from an outside vendor not associated with the hall, frantically tried to clean up. After the event, we told the owner our concerns and she did not seem to care at all. The best part was, when it was time to give us our advance deposits back, she accused our guest for stealing her restroom air fresheners!! At this point we told her to checker her cameras. And reminded her that she watched us clean the hall. Very disappointed in the customer service of this place. Please be aware of this hall and their lack of promises and coordination. They ruined my sisters special day. Will never forget this terrible experience. Even despite the reviews, we wanted to give this hall a chance, because the interior was very nice. But please be aware that they are very disrespectful. read more