I have been here many times now and each time the service has been great! I love their VIP lounge where you can order food and drinks. Those seats are like sofas that you would love to have at your own home. Their popcorn is super yummy of course. And yes, join the Scene card program because it's worth it! read more

Cineplex Marine Gateway - Games area! - Cinema Near Me - Vancouver, British Columbia

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I honestly have no idea how this place gets such a bad rep. I always prioritize coming to this location because for whatever reason, it's usually pretty dead. The large majority of their theatres have reserved seating so it makes everything that much easier. The seats are well taken care of and are sooo much nicer than what used to be available at most theatres. Working at the movies was my first job and we have come SO far in terms of comfortable seating. The VIP theatre experience is great! I love seeing movies in comfier seats and without kids so if I ever have a Tuesday free, I make a point to go see something as its half off and is the price of a regular movie. The VIP food is nothing special but if I want amazing food, I'm not looking for it at a movie theatre. One thing to be cautious about is that it opens before the first show and doesn't give you any time to eat there so if you're looking to do sit down table service outside of the theatre, be sure to book one of the later times. read more

Major turn down for Cineplex location, so if the people in charge are reading this: please make the effort to value what your customers/guests are saying!! It's not okay to have no comp on the parking tickets especially when we are spending 1.5-2 hours watching the movies.. the amount of money spent on parking is enough for half a regular ticket or some $$ to spend on the concession! Im surprised that this location has lasted this long.. if box office prices get low, will you finally realize this point and work towards a better solution? I would hope so because in the meantime, this isn't one of the locations to go to for movies. Would rather wait two weeks to watch a newer movie then get disappointed with this kind of treatment.. we're not made out of money okay! read more

New and very clean theatre in the Marine Gateway complex. First time there and saw a blockbuster that was several months old on a Saturday night and theatre was only 1/5 full if that. Have friends that come here specifically as it is usually not crowded. They have a VIP experience which we did not try but next time will give it a go. The regular theatre was a smaller size with very comfortable seats that recline. A little squeaky but once the movie starts people stop moving and the sounds effects drown out the squeaks. Only slight issue is the parking is pay. You can park down the road and walk a block or so but not so nice in the rain. Definitely will be back. The theatre felt a lot classier and cleaner than the Richmond and Metrotown ones. Less kids here, more of a adult crowd. read more

The food is usually pretty good. The liquor coffee I got was pretty great not shy on the liquor. The chicken wasn't great it was dry and under seasoned. The fries were excellent though. The quesadillas were super filling, probably because they ran out of grilled chicken and had to use fried chicken. The servers were quite slow which was weird because there were four of them bartending and only two serving. They also took forever for us to pay so the movie had almost started by the time we had paid. read more

The move didn't start for 30min no apology. And attitude when people complained.they wined

Me and boyfriend just had the worst experience here at VIP Cineplex Marine Gateway on Saturday. We showed up at 6:45pm for a 7:00pm movie Fifty Shades Darker. The theatre was half empty for a Saturday night. Got to our seats and ordered right away-two alcoholic drinks and 2 appetizers (edamame & calamari) the guy who took our order said "order will be ready in 5-7mins. Our drinks arrived after 15mins. The movie had started and we still did not get our edamame and calamari. Another 15mins has passed, still no food. So I decided to go down and speak to the manager (Missed few scenes :( ). Told the manager what happened, she didn't say much, she only asked for our seat numbers. Went back to the movie, after 5mins the manager came up to us and told us that the server served the order to the wrong seats. She apologized and said that she'll get us the food right away, didn't even offer another drink or something. She came back after about 7mins with our food. The food was not even warm, it was cold. We will never go back. read more

Pretty good location for those in Vancouver and East Vancouver who don't want to trek out to Richmond or Burnaby. This spot is pretty new and has comfortable seats. The location also sports a VIP section where you can order food and drinks up till the trailers start. The theatre was not crowded even though it was the opening weekend for Lego Batman. I imagine the pay for parking is turning people away. $5 parking for 2 hours, $14 movie tickets, go figure. I guess I'd only come back if I happen to be in Vancouver, there happens to be a decent movie out, and I happen to be in this particular neighborhood. Good movie theatre, but just can't justify the prices. read more

Don't bother with the VIP experience. It's more like Very Irritatingly Painful! Got here 1 hour early and ordered food at the dining area. Food wasn't served until over 1 hour later when the feature movie already started. Had to fumble with food in the dark. Half way through the movie, they were still slowing bringing people their food orders and blocking people's view every now and then. Even without all that hassle, the seats weren't comfortable, no foot rest like those in Landmark theatres, and sound was miserable. It was positively the worst movie viewing experience I've had. read more

Ayyeeeee as someone who lives in Vancouver I am always excited to see another cineplex pop up. After all, accessibility makes the world go round. I have visited this theatre 3 times since it opened and it has never disappointed. While most of the workers there are new so they aren't really the fastest, if you are just picking up tickets from the machine I don't see the huge deal. And they will get better with more experience. Tuesdays, movies are surprisingly empty. While Downtown scotiabank is always filled to the brim, this place has some air to breath (perhaps it is also because I was watching Batman vs Superman) Yes, parking is outrageous $4 dollars? what?! I'm not sure if this would work BUT if you purchase $25 from TNT, you get free parking for an hour and a half so if you are looking to buy some groceries as well it MAY be an okay way to do this but don't quote me on this because I don't want no trouble. mkay Overall, the theatre is great and the VIP looks dope. Would return. If you aren't driving the skytrain is super convenient. read more

Why would I pay $4 more to watch movies here?? Unless you're taking transit or walking to the theatre I wouldn't bother. Not only do you have to pay for parking, theres a gaggle of inexperienced kids working the place. When I asked the tween at the counter if they offer free parking she LITERALLY had no idea what I was saying..*blank stare* Speaking of tweens. There were 6 of them standing behind the counters doing nothing while a long line was forming. Only 2 registers were open, out of a possible 4 or 5 The theatre was small for a newer movie and the seats were uncomfortable. I always have to lift the arm rest and sit in the middle of 2 seats so my 4 year old kid doesn't get folded up into the seat. The other theatres with adjustable armrests have cushioned panels in between the seats but this theatre does not. I was sitting over a 2-3inch gap for the entire movie, needless to say, I was numb in some pretty odd places. read more

Sooooo.... VIP would have you believe you'd be treated a bit better and that the service would be a bit faster. Not so much because of the VIP title, more so because of the price. Went there with a bunch of friends to watch a movie and we thought it would be fun to do a VIP theater - hello booze and food!!! Well, at least that's what we thought.... Got there around 15-20 minutes before the show-time, settled in, ordered some drinks and food. Drinks arrived fairly fast, so that was good... Previews started and I forgot we ordered food by the time they were finished. About 15 minutes into the movie there was a wild mechanical growl that had me and half of the movie theater startled... At first I thought it was Bourne's inability to downshift during one of the chase scenes (sorry about the spoiler, but if you didn't expect a chase scene in a Bourne movie then... well, that's weird). To my horror I realized that mechanical noise had nothing to do with Bourne's ability to drive and that it had all to do with my stomach growling. I didn't have anything to eat since noon and it was already 8:45pm. After glancing around, I realized everyone else was done eating their food which made complete sense because 1 HOUR PASSED SINCE WE ARRIVED!!!! Some dude came in and checked behind the projector screen, wondering where the mechanical grinding noise was coming from. He seemed relieved once I waved him down and explained it was only my empty stomach and their horrible service that was causing the ruckus. Food was delivered 10 minutes later and with it came my decision that this is probably the last time I will be going to this specific VIP theater. If you were there that night and are not sure what that sound was, I hope this serves as a closure. read more

The long story short is they messed up our food and beverage orders completely. Gave us wrong drinks, the food that we tried to cancel and they refunded us came out to us any way and it was disgusting cold stale food. The attitude of the server was rude and indifferent. Needless to say although Cineplex pretty much has a monopoly we do not think we will return to this theatre for a very long time (if ever). By the way, i submitted my complaint because the concern with the food was a food safe issue I finally had to tell Cineplex to stop calling and emailing me about this problem as they had multiple people emailing/calling about the concern and none of them the person/department I wanted to file the complaint with. This was the VIP theatre. read more

Very convenient if you live there. If not, you must pay for parking No timeplay... very unfortunate! Small theatre so the choices are limited I've watched at least 20 movies here and it's never full so if you don't like crowded theatres this is the place to be! VIP Tuesday is the way to go! read more

I've been to the VIP cinemas in Coquitlam and had a great experience so I wanted to try out this one too as it is much closer. Overall I would have to say the Coquitlam one was better... But not by a significant enough amount that would be worth the trip. Here's the reasons why: 1. There was no hostess or host stand at the front of the restaurant area so we walked in looking for a server and trying to get some clarification on if we had enough time to eat outside or if we should order at in seat dining. 2. A very enthusiastic server greets us finally when we're left standing in the middle of the restaurant looking lost as hell. We addressed with the questions we had and asked if we could be seated with drinks, bring the drinks inside when it was almost time for the movie, and order food at in seat dining just for the experience. She promptly agrees to seat us and urges us to order with her and take the food to go. We sat down and put in our drink orders and she asked us if we wanted to order food and we said we'd rather order inside and again she insisted we order with her. She said she would even bring it to our seats. Now having worked in a restaurant before I understand wanting your own tables and wanting tip and such but having our meals brought to in seat section while we did not order there is a slap in the face to the server who's area we sat in. It really felt like we were getting backed into a corner and we'd already said 3 times that we would like to do in seat dining and she kept insisting so we just ordered with her. She didn't seem like a very experienced server however and when asked questions about the beer rotations and theatre promotions she really didn't know anything. 3. I came out during the middle of the movie to grab a glass of water and it took her a good 3 minutes because she didn't know which glass was for water or where the water was. Usually I wouldn't mind but the movie was going on and I obviously wanted to be in and out as fast as possible. Now this was a subjective negative event that probably wouldn't have occurred if we got a different server. However, it reflects the training provided at the establishment. It's really not acceptable to be poaching customers this way. Now both the food items we ordered were spectacular, we did not expect an amazing tasting feast as it is movie theatre food, but we were pleasantly surprised. We ordered the calamari and the ceviche. The red wine sangria was also quite delicious and a generous size. Parking underground does cost money, however you can park on Yukon street right beside the theatre, it's free and super close! read more

Cineplex Marine Gateway - In seat dining menu - Cinema Near Me - Vancouver, British Columbia

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The reason why I would give this place a 4 star rating is because the fact that this is one of the few movie theatres (beside Coquitlam and Abbotsford) to have a VIP experience. This is a place accessible by the Skytrain which is probably the most accessible VIP theatre. Given that this location is booming with lots of malls and what not. I can see this place potentially to be one of the busiest hubs in Vancouver in the Southwest Marine Drive/Cambie area. With a bus loop and apartments being built, it is no wonder why this place is gonna be busy. Thankfully, the movie theatre will be a sign that entertainment has reached this area of the city. read more

My family watched the Rouge One tonight @ Cineplex VIP. The location was very good. You can go by sky train /Canada line or by bus or private vehicle ( which I heard you have to pay for the parking ) I am so sorry I have to tell the Yelpers. First, no wi-fi in Cineplex Second, the didn't give us the 10% discount( it's not the point! They should ask if I have scene card ) for our meal and drinks, I have to ask since I have scene card! They corrected they'll mistake. Third, you cannot order the popcorn combo (with the collectables toppers) in the VIP lounge . You have to go out to buy it outside from VIP lounge (which VIP Coquitlam Cineplex accommodate ). So, I did it. We watched the movie in 3D. My husband's 3D glasses were broken (on the eyepiece! ) Can u imagine watching the movie on 3D with broken eyepiece ? Lastly( and the fifth!), No A/C!!!! I was sweating like a crazy! I took my jacket , I took my sweater....one by one and still I was sweating. I ask the manager after the movie and she knew that they had a problem in A/C on theatre 1. She apologized. I AM NOT COMING BACK @ Cineplex VIP Marine Drive anymore. Back to Cineplex VIP Coquitlam. read more

Terrible experience, bad food, over priced, broken seats. The PARKING is the worst! We walked away with an 85$ ticket, there was nowhere to park and our paid ticket ran out before we could run down a third time to pay again. read more

Fairly new location, so everything is clean and fresh. It is quite small though, and the bottleneck to get into the theatres is REAL. I waited in a 40+ person line up to have my ticket ripped and be directed to my theatre, on just a random night no opening movies etc. Paid 6 bucks for parking, since the movie I was seeing was long the only option was all night parking. That kind of sucks, too bad they don't validate like landmark cinemas. It's not bad, but its not primo either. It won't be my first cineplex choice. read more

This review is for the VIP theatre. We've been to VIP theatres in Abbotsford and Toronto, and this is my favourite so far, probably because it's quite clean. There weren't a lot of people, even though the UltraAVX theatre at Scotiabank downtown for Logan is almost completely booked. We quickly figured out why. The movie ticket is $24.99, parking for 3 hours underground is $6, plus food and drinks will add up to around $50 per person. On top of that, you need to either drive or take the skytrain to this location. While we loved the theatre seats and the food, we kind of prefer just walking to Scotiabank theatre near our home for UltraAvx for the convenience and lower cost. read more

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Paying a premium price for premium service at the VIP And to start off escalator to the top is broken and you have to climb a fair amounts of stairs. No signage at all informing you it is broken and that there is an elevator, Then when you complain that you had to climb the broken escalator they give you attitude and treat you like you have the plague because you complained Save your money and do regular movie as VIP means climb stairs and get real rude attitude read more

Went to see a movie last week with family and we ate at the lounge first. Chicken wing order came and it should have been called "chicken tenders" instead. Lobster Mac & Cheese is better at The Rogue. Barely enough lobster found to warrant the price. Ordered a jug of Sangria which was too sweet. Chicken quesadilla order was big and hearty and their burgers and fries were good. Stick to those orders. Service was very good and quite efficient. We did have a short wait for food but that was ok as we had arrived over an hour earlier. The only drawback we found were parking issues and not enough signage on which way was the theatre. Ended up taking an elevator up to the street level of SE Marine Dr instead of T&T store level. It's a bit of a walk to get to the theatre elevator/escalators. Late at night I don't know how females would be feeling if they got into an elevator with strangers going back down to the parkade. I surely won't be doing that. I'd rather walk down.. read more

I liked the VIP experience.. a little more expensive than the usual but the comfort is worth the extra admission for a special occasion. Food just ok- so 3 stars. read more

This is the first time being here although I only live 2 minutes away. The Cineplex is located on the second floor of Marinegate with the skytrain station right there. The place looks spacious and well-kept considering its spanking new. They have a large concession area to the right of the entrance while ticket counter is to the left. There's also a decent sized arcade area. The theater I went into was smaller in size but seats can be tilted back. I heard there's a VIP lounge where you can have drinks and snacks and chill. I heard you need to pay maybe an extra 7$ to get in but my goal is to go check it out on my next visit. The only downside is you have to pay for parking unless you skytrain there. read more

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The VIP experience is indeed unique. Eating good pizza and drinking beer while watching Mission Impossible was the exceptional enjoyment. One disappointment was with the seating, while it does lean back 20 degree, it is not comfortable enough and the leg portion does not rise up at all. The problem is because the aisle is too narrow for the legs to rise. Otherwise, service is excellent and the food is not bad. It is a little pricey though, almost twice the price versus the kiosk, so may be Cineplex can take a look at this policy. read more

New theater loool not much to say but this place is very clean since its new. The theater are all imax I believe. You must pay for parking. Which kinda sucks, but that's the price you must pay if you don't want to drive to the Richmond number 6 Stevenson theaters lool. read more

I came here for the VIP theatre, and because the show times were a little bit better than the other VIP theatre. First of all, I am not a fan of paying for parking when I am also a paying customer. ESPECIALLY if the movie complex in question is situated right on an underground parkade. I mean, if T&T customers get free parking, why can't Cineplex customers?! Anyway, the concession person that served me was a real rule follower too. Usually I'm able to get them to be a bit more generous with the skimpy butter pumping, but the girl serving me insisted on sticking to their "max 4 pump" rule, which led to some very bland tasting popcorn, but that's a whole other issue with Cineplex... The VIP seats here aren't as comfortable as the ones in the other VIP theatre too; they don't recline as far, and aren't as roomy. Can't comment on the service, as I didn't utilize the full VIP experience. Based on everything else though, I'm sticking to the other VIP theatre from now on. At least I get free parking there. read more

Nice and comfortable place , but the parking is kind of pricey though. I went there in sat night not many people , so glad that finally it opens so i dont have to go to downtown or Richmond for movie read more

Please do not waste your hard earned money for the VIP theatre . Reclining seats ???? The seat back drops back maybe 5 % and there is no foot rest that pops out? Definitely not the experience I was hoping for. In Ottawa Ontario, Cineplex theatres offer fully reclining seats with rising foot rests for the price of a regular ticket. read more

Excellent customer service, especially from a gentleman, Gurwinder. He was extremely patient and thoughtful in all of his responses. I love the VIP option at this location. It is very clean and well lit. Parking is underneath with plenty of spots. Pay parking in effect, or sky train station conveniently close. read more

Went to see the latest Alien movie and decided to check out this newish theatre and their VIP section on cheap Tuesday. The poutine was good, the brownie desert was better. The korean tacos were a bit too wet for me. Enjoyed the drinks. Prices were average restaurant prices. Parking was $6. The extra cost for the small food trays and comfy seats inside the theatre and access to the outside lounge was not worth it for me, so I'll stick to the non-VIP section for now. In the future it should be a much cheaper option in order to get more customers spending the money on the food and drink. read more

Not a VIP experience. Our server wasn't really answering our questions about the menu. Talking way too fast and adding unnecessary comments that were trying to come off as jokes? It was confusing and did not contribute to a good ambiance. Understand that despite it isn't a restaurant people are trying to come and eat and just relax. Then got our order wrong and the bill wrong. Did change it when I pointed it out Jalapeno poppers were disgusting. Train your wait staff. read more

Horrible service, and the seats aren't even that comfortable. They wouldn't let my 28 year old sister into the VIP theater even though we bought tickets there and they didn't mention anything about needing ID. We didn't even have any alcohol. They were rude and honestly I wouldn't come back again. The bathroom in the VIP area don't have any tissue paper and the sinks didn't even work. By far the worst theatre I have gone too. I highly recommend going elsewhere. read more

NOT A VIP EXPIERENCE. This place does not meet the requirements of a vip theatre. I am drawing this comparison to places like Asia and more importantly the vip at the Coquitlam Cineplex. reasons why 1. Seats. Cineplex wanted to make money, so they tried to cram smaller seats into one theatre, while charging the same price as the Coquitlam version. The seats smaller . the centre does not move up, so if you and your significant other want to get close, you can't. Seats do not recline. like wth, that is the most important feature. Ok not only that, there is not much leg room and I am 5'8! you cannot honestly call this vip! Staff. Staff is nice, yes. They are great fast friendly. there is a eating lounge, but honestly, not a vip experience. Parking. this is not downtown for crying out loud, finding parking is a nightmare here. Overall, for VIP this is not a vip. read more

Caught a movie last night here for the first time and was pretty happy with the experience. But let's start with problem #1- Parking is $4. I don't know if it's just a California thing, but unless you're going to be in downtown I'm used to free parking just about anywhere. My fiance was ready to pay it, but I would rather use that $4 toward some alcohol. Solution- We headed down the street more toward the auto places and found tons of free street parking. It is quite a walk if you don't find any spots close to the theater, and there is no actual paved sidewalk to safely walk there but it's not a very busy street so it's okay. We got into the VIP theater and it really does feel VIP. Floor to ceiling windows that show the not-that-fantastic-but-still-better-than-nothing view of Richmond and Burnaby. They've got a few TV's, bar area, and lots of indoor/outdoor seating. We got there about 35 minutes before the movie so we decided to grab a drink first. Our server was really nice and was very thorough in explaining the shwing of things there since we were newbies. Drinks (Problem #2): - I ordered the Manhattan which is described as: "An elegant and timeless combination of rye whiskey, bitters, and sweet vermouth"I'd say it's pretty on point with it's description and I enjoyed it a lot. The portion was just a bit dinkier than expected for an almost $10 martini. - My fiance ordered the Whiskey Punch ($7.50) which is described as: "An intriguing cocktail that packs a punch. A mix of whiskey, Sprite, and fresh fruit juices." FALSE. It's just juice. Watered down juice. I think they forgot to put alcohol in it. So if you order this, you should probably ask for a double or triple shot. The good thing about this place is that whatever you order out in the lounge can be taken into your theater, so there's no feeling of being rushed like some other places like these in California. Once we got into the theaters I was pretty surprised at how comfortable the cushioned chairs were. They recline pretty far back and have ample leg room. The trays slide from the side to the front of you for convenience. It was just a little weird though that there was only one cupholder for every 2 seats or something. I had to put my drink on the floor. Food (Semi-problem #3): - I ordered the nachos which has cheese, guacamole, fresh corn, tomatoes, jalapenos, sour cream, and salsa. There was an option to add chicken as well. I'd give this one like 2 stars out of 5. It was basically just a bunch of chips with a little bit of sour cream and jalapenos and nothing else really. The salsa was OK enough, but I think the proportion of nachos to condiments was lacking. - I also ordered the boneless chicken wings with honey and garlic seasoning. There are a BUNCH of flavors to choose from but I opted for the most popular one. This was definitely better than the nachos but still wasn't sold. I'd give it a 3 out of 5. I would probably order this again but maybe another seasoning. - My fiance ordered the California Burger which is described as a "juicy beef burger topped with spring mix, burschetta, tomatoes, avocado and rich goat cheese" I don't eat beef so I couldn't try it but he devoured it so I suppose it was good? He's not really a food snob like me so anything edible is okay for him. Oh, but his fries were soggy. :( I mean for the price of the food you should kind of expect it to be at this level anyway. I wouldn't say the food is a problem, but I'd probably just eat dinner before the movie next time. Overall, I'd say a huge plus about our experience were the people working. They were all suuuuper friendly which is always an automatic 3 stars for me. The movie was good, seats were comfy, and I'd say the experience is worth the splurge once in awhile. Oh! And if you have a scene card, you get 10% off food. PS- If our server is reading this, the chocolate mints tasted just as I predicted. Not good. Haha read more

Went to the Cineplex on Marine tonight. My boyfriend and I were catching a show in the VIP area. The movie started at 8pm. We walked out of the elevator and into the main lobby at 7:02pm (I looked at my phone at that exact moment). We decided to grab some dinner in the VIP restaurant since we got there an hour early. We order one fountain drink, fish and chips, and a chicken club wrap with yam fries. Nothing fancy and we figured it would be quick. Our food didn't arrive at the table until 7:52pm. The fries were soggy. Coleslaw that came with the fish and chips was a pitiful tablespoon's worth. Server said kitchen was slammed from in-seat orders. It was Wednesday night. There wasn't a heck of a lot of people around in the restaurant and we were sitting there for an hour and only saw 3 ppl walk past our table and down the hall to the seats. The fish and chips tasted like cheap frozen grocery store boxed fish and chips...was $14. The VIP restaurant food doesn't even taste like restaurant food. It was more like budget freezer meals/tv dinner type food. How the heck does frozen freezer food that gets tossed in the deep fryer take 45 mins to make?! Next time I'm just going to eat somewhere else beforehand and show up right on time. The server didn't apologize, nor did he credit our bill 10% for showing our scene card. We got ripped off that's for sure! read more

Cineplex Marine Gateway - Fish and kettle chips $14 Was actually cheap freezer food. Kettle chips were soggy. Coleslaw listed as a "side" but it was more like a bite. - Cinema Near Me - Vancouver, British Columbia

This theatre requires 2 pieces of id to gain entry to the vip area. The doorman required my wife produce her bank records as a secondary piece of id after she produced her Canadian passport. The theatre management hid behind the BC liquor act when told of this practice. Anyone going to this theatre beware of this over stepping practice. I recommend going to Cineplex Fifth Ave theatres. The staff at Fifth Ave have not required my 33 year old wife produce her bank records just to see a movie. read more

Sub-par customer service from Cineplex Marine Gateway Manager this past weekend. Manager, Breianne N, mishandled what should've been a relatively simple theatre seating category problem and turned it into a confrontation with two long-standing Scene Card members .......and we were in a less than half-empty movie theatre on a Saturday afternoon!! Judging from other one-star comments on this page, I'm not alone with my customer service experience at this venue. Breianne N cited policy for her inability to resolve the problem - perhaps both Cineplex and the manager should demonstrate more flexibility and less rigidity in dealing with customer issues. I'd like to see a return post from Cineplex re this matter. Look for further posts on other sites. Thanks for reading. read more

I love the iPic Theatre in Redmond and I was thoroughly disappointed with the Coquitlam VIP experience. I'm happy to say that Cineplex has got it right at Marine-Gateway. To start, they've separated the regular and VIP areas and staff. This was my biggest issue in Coquitlam: "VIP" prices with snot-nose service and very poorly maintained facilities. At Marine Gateway, the lounge and patio do feel more like an Earls or Cactus Club. There's also plenty of staff who are polite, easy to flag, and very focused on our movie start time. We arrived early and ate on the patio, so I'm not certain how the in-theatre service measures up. I had a Bellini, which was delicious but took a very long time to arrive. Our food also took a while and arrived cold. I won't bother with the appetizer combo again, though the edamame is an easy favourite. Hopefully these are kinks they can work out as I enjoyed the overall experience and plan to return. Some other notes: - Only the front row has extendable leg rests (like a lazy-boy chair), though all seats recline. - The lumbar support is designed for taller guests than me so I didn't find the seats as comfortable as others will. - The theatres are a little on the small size but this also means less noise and annoyances from other patrons. - There was a small man on a large power trip manning the entrance to the VIP area. While I'm very happy that they strictly maintain the 19+ rule, it was a little ridiculous to watch him demand a second piece of government issued ID when the first was a current Canadian passport. So if you go, make sure your 19+ and bring two pieces of government issued ID... They are very serious about checking, the group ahead of us was turned away because they didn't have it. read more

I just had the WORST movie "experience" ever at the Cineplex VIP lounge/in-seat dining at Marine Gateway. First, I waited 15-20 min. for a Belinni, which they mostly squirt out of a machine. It's an alcoholic slushy, how hard can it be? They weren't really that busy that it should have taken that long. It took long enough that one of the servers came over and profusely apologized and offered to try to take a photo of us, which wasn't working because of how the light was outside. Ironically, I said, "Well, hey, it's just a drink. If it were food, I might be a little more upset." Got to our seats & had to flag down a server to come take our order. We had already looked at menus while on the patio, so knew what we wanted. When I told him I didn't want tomato on my burger, he said there wasn't any. I should have grabbed a menu to point out he was confused. What I didn't realize was that he can't hear the difference between The Classic Burger (w/additions of cheddar & avocado) and the California Burger, which has goat cheese and avocado. Somehow I got the right burger, but it was barely room temperature. I ate some of it because I didn't think they were allowed to come in after 7. Someone did, and I flagged them down. I told her my burger was cold and I wanted another one, gave her the full order, no tomato, etc. She came back and said that they would remake it, but it would be 20 min. because they had to serve everyone else first. I told her, that you don't serve someone cold food and then tell them that they are going to have to wait for 20 min. after everyone else is served. Told her she was going to bring it to me in 10 min. She was back there w/in 10 min. Movie had started. So I checked the temp of the meat, and at least it was very warm, which I figured was the best I could hope for. Bit into it, it was the wrong burger. Wasn't bad, but not what I ordered, I just ate it. The fries were hotter than the burger though. The once in awhile I go to Wendy's, the food is better there. Had major words with the manager after the movie. He didn't say very much. Not much he could say, other than "I'm sorry you had this experience" and "she shouldn't have said that" about the server who told me I'd have to wait 20 min.& immediately offer a refund. I walked out to the patio where my husband was. I had suggested he might not want to listen to what I had to say to the mgr. At no time did the mgr say anything, either indoors or come out to the patio, to offer me a refund. We were on the escalator, 2/3 of the way down and I said to Neil, "Geez, he didn't even offer me a refund or a gift card.!" He just happened to be behind us, at the top of the elevator. He said he tried to offer me a refund. That was bullshit. He never said word one about it. I even stood there for about 15-20 seconds to give him the chance. I went out to the patio to see how on capturing the beautiful full moon in a photo went. We were out there for a few min. We walked back through, he never said anything. Probably was following me to make sure I didn't break anything, which I would NEVER do. I was mad, but I didn't even raise my voice, but I was so not happy. He said he would like to offer me a refund. I said that I would take it, but it wouldn't change what I had to say on social media, only that I would mention that he gave us a full refund for all of the food and the most MEH salted caramel milkshake I've ever had,which we split; hubby somehow had hot food. At least hot enough for him. But that refund didn't come from him realizing he should do that, but from overhearing me saying something about it. My complaint isn't only about any one part of it, but the whole "experience" (a word they overuse too much). The tardy drink, but then a profuse apology (good on her) which was the only sincere moment I had with anyone there (on patio). From the moment the original server didn't know which burger I was ordering to being told that, even though they acknowledged they screwed up by serving me cold food, I was going to have to wait 20 min. to be served after everyone else, to not being offered a refund (of even just my food) right away, and being followed out, when I didn't even lose my temper, but was calm and articulate, and lastly, to be offered a refund only after I said something out loud to my husband. This is some of the worst customer service I've ever received. When I get good customer service, I acknowledge it. Their only saving grace was the female server on the patio who "felt bad" about my late drink. I'll go to the other theatres at that location. The staff at the entrance of the VIP Lounge was courteous and helpful, as was the box office staff person. But I have to give a very big thumbs down for the "Lounge/in-seat dining experience". When you're paying $13.50 per seat, (they are pretty comfy) and then around $15 for an entree, I expect better customer service than that. If you can't do it very well, than you shouldn't do it at all. read more